behotelisboa

We got a lovely welcome from Rui, even though it was 22:30. The room was quiet, a really comfortable bed, air conditioning and block out blinds. Very close to restaurants, sightseeing anf metro station. A lovely introduction to Lisbon.

A delightful little hotel in the heart of old town. The rooms are a bit small but present a great value when paired with an excellent staff. Would recommend this to anyone looking for a moderate priced place in downtown. Easy walking to historic sights and restaurants.

Right in the heart of the baixa district on one of the pedestrianised streets this hotel is perfect if you want a central location. As with most of the properties in the centre the rooms are small and it can be quite noisy but the hotel is clean and staff are friendly and helpful.

We did not find the hotel comfortable. They quoted parking available, yet did not disclose that the parking was at an underground parking lot 3 blocks away, luggage needed to be hand carried up one flight of stairs to the surface and then transferred to the hotel without any assistance. There is no vehicular access to the hotel, none of this is disclosed until you actually make it to the hotel after struggling to find it. The beds are small, even superior rooms only have queen size beds or 2 single beds, which are narrow for single beds. The manager told us the rooms were small because it was City center, yet there was plenty of space vacant beside the beds, and other city center hotels we have stayed at seem to cope quite well. When I checked out, I asked if they had a trolley for my luggage, there were 2 men behind the desk, they replied no. When I returned, I questioned their customer service level, they replied, I had not asked for assistance. Quite simply, most hotels would have offered assistance prior to my request for a trolley, and certainly after responding in the negative. Their reply to me that I had not asked, a 70 year old man moving large suitcases to a parking lot 3 blocks away, is more than sufficient to summarize their level of service.

Solo traveller. Great location in central downtown near Rossio and Baixa-Chiado metro stations, and a few mins from tram 28 starting point. Lots of street dining in this area, but be warned the nightlife bar zone Chiado is someway uphill from here. Hotel is spotless and a compact design. Ideal for solo travelling, maybe a bit compact for 2 suitcases. Wardrobe is half height over a safe and a fridge. Didn't try breakfast (there are loads of options around) but restaurant always busy with diners. Room overlooked one of the main longitudinal streets with reasonable sound proofing.... Certainly no trouble sleeping. Super comfortable bed with 6 pillows for TV surfing. Staff very attentive. Compact spotless bathroom, superb rainhead shower with tons of water pressure which could hold its temperature. AC tends to go cold overnight...trial & error to keep room comfortable. Best suited to long weekends where civilized Street dining is preferred over pub crawling in Chiado, though it's 15 mins walk home all downhill if you choose the bars. Recommended.