My husband and I loved our stay at West Baden Hotel. We came for the night for a getaway. The atrium is incredible and you can’t help but say Wow when you walk in. Our room was super nice, bed was comfortable. We had the beautiful pool and hot tub to ourselves.
Where I felt this experience was lacking was in the attentiveness of the staff. There was no one waiting out front to tell us how to check in or offer to help with our bags. You know what they say about first impressions. We left the car out front and went to check in, had to go all the way back to the car, get our stuff, then back again through the hotel to our room. There were some guys standing at the bell desk inside but they didn’t offer to assist.
Check in was nice, Bob, gave us the scoop on the hotel and restaurants. Very friendly.
Otherwise, it kind of felt like “off-season” there.
It’s a pricey stay, it would be first rate if the staff were more attentive and friendly.