"My stay at this hotel was one of the most disappointing and misleading experiences I’ve ever had. The hotel’s own information — both online and inside the room — was inaccurate, contradictory, and ultimately false, creating a situation where I had no choice but to leave and book another hotel the same night.
The hotel’s listing showed photos of rooms with kitchens, which was the only reason I booked here. I’m on a strict diet and need a kitchen to prepare my meals. When I arrived, the manager informed me that none of their rooms have kitchens at all. Not a single one.
Inside the room, there was even a notice stating that a communal kitchen was available in the lobby upon request. When I contacted the manager to access it, she told me there is no kitchen anywhere on the property for guests. This means the hotel’s own posted information was false — a complete misrepresentation of amenities.
On top of that, there was no access to the lobby or front desk, not even for check‑in. The lobby was locked, and the hotel simply texted me a door code to enter my room. There was no staff presence, no in‑person assistance, and no way to speak to anyone directly.
Shortly after checking in, the bathroom sink clogged completely. I contacted the manager, who said someone would come fix it, but no one ever showed up. Eventually, they stopped answering the phone altogether because they had no staff available to help. At that point, I had no kitchen, no support, and not even a usable bathroom"
