I booked two breaks at this hotel one was a 2 night break the other 8nights whilst traveling across Sri lanka. When we arived the hotel told us that the hotel was full and we had to be moved to their other hotel which at the time was cheaper (long beach) we were assured that this was an upgrade from 3 to 4* star! The long beach hotel was tierd, old, rundown, and extreamly busy long waiting to check in and dinner hall was always full! But due to Sri lankan standards we excepted this. During our two days at the long beach hotel, I enquired where my 8 days would be spent and they tried very hard to convince me that there was no room at koggola beach hotel and that the stay would be at the long beach! I made it clear i wasnt happy with this and said i wanted the hotel I had booked and that I wanted to be down graded to the other hotel! Reluctantly and after many visits to reception it was agreed!
When we arived at Koggola beach hotel a few days later its was clearly far superior to the long beach hotel! Ad during our stay the hotel was running at a maximum of 1 third capacity and no where near full! There are 4 hotels on this beach all owned by the same group! And i am no fool, booking are being made with the intentions of moving guests into a higher rated busy hotel that is clearly inferior! Perhaps to maximise profits! Be warned booking this hotel could deliver a serious down-grade. VERY DISSAPOINTING!