Verified
2/10 Poor
21 April 2026
Upon arrival we were given a room beside the elevator and main door to the floor. The room smelled and the door from the elevator area would bang every time someone came through. We asked for another room and the less than pleasant staff member did give us a new room which we were appreciative of until we walked in. The overpowering smell of chemical cleaner was intense. The window which could not be opened was of no use. After 5 minutes our eyes were burning, my husband who has no sense of smell said his nose was burning as well. We went down to talk to someone. Neither of the two employees cared or offered a solution. I felt as though I was having an allergic reaction. I did ask if we could be refunded, and that was refused. They were more interested in the local cat outside the front door. We’ve stayed in Premier Inns plenty of time but this will be the last. It was altogether a very unpleasant experience. We travel extensively and this is the first time we’ve had to walk out. Building was dumpy, dirty and staff useless.
Monica
Monica, 1-night trip
