"We recently stayed at Grosvenor Hotel Adelaide and unfortunately had a mixed experience.
On the positive side, the reception staff were absolutely lovely—friendly, helpful, and very accommodating. We really appreciated being allowed to leave our car in the carpark until after the football, which saved us some extra money and made the day much easier. The view was also amazing, and we were lucky enough to be treated to some fireworks from our balcony!
However, the biggest letdown was the cleanliness of the room. We paid an extra $50 at the counter to upgrade to a balcony room, but sadly it didn’t feel worth it. The room had visible cobwebs, fingerprints all over the windows and TV, and just generally felt like it hadn’t been properly cleaned.
There were also a few issues with the TVs—the lounge room TV wasn’t connected to the hotel’s internet, and the bedroom TV had poor reception and kept freezing, which was frustrating. The draws in the room were also broken and could not be used.
The bed itself was clean, which we appreciated—but when checking out, Tony noticed something black sticking out from under the bed, thinking it was his sock. It turned out to be someone else’s T-shirt, which was pretty off-putting.
Overall, the staff and location were great, and this could have been a really enjoyable stay—but the cleanliness really let it down. With better attention to detail in housekeeping, this place could be fantastic."
