This is a formal complaint about Palm Grove and its current manager (Betsy or Mama Tum). My wife and I arrived on 31st May 2026 planning to stay until 22nd June 2026. This is our second stay in Rarotonga, as this was a special occasion for my wife's 80th Birthday. We left early on the 10th June 2026, as we could no longer bare to stay any longer at this resort, so we returned to New Zealand. The accommodation itself (Superior Garden Room was very good). However, it became very clear early on there were issues within the Yellow Hibiscus Restaurant and Housekeeping staff. The staff were clearly frighten of the manager and her split personality either as the American "Betsy" or the Cook Island persona "Mama Tum - wearing a traditional floral head dress. Originally the write up, stated there was a radio and a TV available. We found a broken radio, which had been dropped and the aerial broken. We asked for a replacement with the owner, who stated they no longer supplied radio's, and immediately dumped it into the rubbish. The TV only has one digital channel, which can only be seen during the evening with a lot of noisy reception. My wife asked for a Sunbed on the back porch, as she has a bad back and could not sit on the round settee. She was told categorically to go to the Beach or go to the Swimming Pool. The Breakfast offered was basic, with bread wrapped in the original plastic covering and a plate of butter, which was shared communally with all guests.