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West Lake Hillview International Hotel

4.5 star property
Luxury hotel with bar/lounge, near West Lake

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Photo gallery for West Lake Hillview International Hotel

Minibar, blackout curtains, cots/infant beds, free wired Internet
Deep-soaking bathtub
Hallway
Interior entrance
Lobby
Located in Xihu, West Lake Hillview International Hotel offers a serene getaway with a rooftop terrace and garden. Enjoy shopping on site, unwind at the sauna or spa tub, and indulge in Chinese cuisine at one of two restaurants. With free breakfast buffet and wired internet access, this hotel has everything you need for a relaxing stay.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Cots available
  • Pool
  • Non-smoking
  • Spa
  • Free breakfast

Main amenities (12)

  • Rooftop terrace
  • Breakfast available
  • Free train station pick-up
  • Fitness center
  • Sauna
  • Hot tub
  • Bar/lounge
  • Room service
  • Massage/treatment rooms
  • Conference center
  • Business center
  • 24-hour front desk

Feel at home (6)

  • Cribs/infant beds available
  • Private bathroom
  • Garden
  • Blackout drapes/curtains
  • Elevator
  • Minibar

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Royal Suite

LCD TV

Royal Suite

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Cribs/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Hill View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Deluxe Room, Hill View

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Cribs/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • 58 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite Duplex

LCD TV

Suite Duplex

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Cribs/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Standard Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Cribs/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for 180 Mountain Garden Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

180 Mountain Garden Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Cribs/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • Mountain view
  • Sleeps 3
  • 1 King Bed

Garden view room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Cribs/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Romantic Star Obervation Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Cribs/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Hill View

Minibar, blackout curtains, cots/infant beds, free wired Internet

Standard Room, Hill View

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Cribs/infant beds
Private bathroom
Free bottled water
Minibar
Digital channels
  • 30 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Cozy 2-bed Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Cozy 2-bed Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Queen Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Cozy Queen Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Cozy Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Elegant Single Room

Minibar, blackout curtains, cots/infant beds, free wired Internet

Elegant Single Room

  • Sleeps 1
  • 1 Twin Bed

Yuhuang Multi-level Suite

  • Sleeps 2
  • 1 Queen Bed

Superior Twin Room with Mountain View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Guestroom

Minibar, blackout curtains, cots/infant beds, free wired Internet

Guestroom

  • Sleeps 2
  • 2 Twin Beds

Paul Frank Family Theme Room

  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Superior King Room with Mountain View

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

UrCove by Hyatt Hangzhou Westlake

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
8.8 out of 10, Excellent, (46)
The price is R865
R995 total
includes taxes & fees
26 Mar - 27 Mar
UrCove by Hyatt Hangzhou Westlake
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About the area

Map
37 Lianghuafeng Road, Yuhuang Mountain, Hangzhou, Zhejiang, 310001

What's nearby

  • West Lake - 2 min drive - 2.1 km
  • Qinghefang Old Street - 4 min drive - 3.2 km
  • Broken Bridge - 6 min drive - 6.1 km
  • Lingyin Temple - 7 min drive - 6.8 km
  • Zhejiang University Yuquan Campus - 8 min drive - 7.8 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 39 min drive
  • East Railway Station - 12 min drive
  • Hangzhou Station - 13 min drive
  • East Railway Station (East Square) Station - 26 min drive
  • Free train station pick-up

Restaurants

  • ‪浙里本味 - ‬4 min drive
  • ‪西湖风味菜馆 - ‬12 min walk
  • ‪南山人家 - ‬2 min drive
  • ‪秋雨咖啡屋 - ‬2 min drive
  • ‪花中城藕香居大酒店 - ‬1 min drive

About this property

West Lake Hillview International Hotel

West Lake Hillview International Hotel features a rooftop terrace and puts you just a 5-minute drive from West Lake. You can relax at the hot tub, work out at the fitness center, or unwind with a drink at the bar/lounge. Other highlights at this luxurious hotel include a sauna and a garden.

At a glance

DONE

Hotel size

    • 189 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in time starts at 2 PM
    • Check-out time is 12:30 PM
DONE

Special check-in instructions

    • This property offers transfers from the airport and train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Free train station pickup*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Shopping

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Wedding services
  • Porter/bellhop

Facilities

  • Built in 2007
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness center
  • Swimming pool
  • Hot tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Elevator

Room amenities

Be entertained

  • LCD television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar

Sleep well

  • Blackout drapes/curtains
  • Crib/infant bed available

Freshen up

  • Private bathroom
  • Free toiletries

Stay connected

  • Free wired internet
  • Phone

Food and drink

  • Free bottled water

Special features

Dining

Western Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.

Fees & policies

Optional extras

  • Breakfast is offered for an extra charge of approximately CNY 50 per person

Policies

This property accepts credit cards.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Mobile payment options include: Alipay and WeChat Pay.

Also known as

Hillview International
Hillview International Hotel
West Lake Hillview International
West Lake Hillview International Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hangzhou
West Hillview International
West Hillview Hotel Hangzhou
West Lake Hillview International Hotel Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hotel Hotel Hangzhou

Frequently asked questions

Does West Lake Hillview International Hotel offer free cancellation for a full refund?

Yes, West Lake Hillview International Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at West Lake Hillview International Hotel?

Yes, there's a pool.

Are pets allowed at West Lake Hillview International Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at West Lake Hillview International Hotel?

Yes, there's free self parking.

What are the check-in and check-out times at West Lake Hillview International Hotel?

You can check in starting at 2 PM. Check-out time is 12:30 PM.

What is there to do at West Lake Hillview International Hotel and nearby?

West Lake Hillview International Hotel has a sauna and a fitness center, as well as a garden.

What's the area around West Lake Hillview International Hotel like?

West Lake Hillview International Hotel is in Xihu, a short 20-minute walk from Hangzhou Zoo and 20 minutes' walk from Leifeng Pagoda.

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West Lake Hillview International Hotel Reviews

Reviews

7,4

Good

8,0/10

Cleanliness

7,2/10

Staff & service

7,6/10

Property conditions & facilities

4,0/10

Eco-friendliness

Reviews

2/10 Poor

Not very convenient
It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception was empty at the time of check-out. We had to wait for 10 - 15 minutes before someone could attend to us.
B, 2-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Location is good. but hotel is not as expected
Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

This review was submitted before 2018 and has not been verified.

8/10 Very good

This review was submitted before 2018 and has not been verified.

8/10 Very good

IT is a nice hotel with excellent rooms.
This review was submitted before 2018 and has not been verified.

2/10 Poor

Disaster - don't go there
I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better
This review was submitted before 2018 and has not been verified.

8/10 Very good

クラシックナ部屋
今回初めての宿泊（出張）ですが、全体的なホテルの施設は問題無し。但し、リゾート的なホテルなので場所が市内より離れており、車がないと移動が困難。周辺は特にコンビニ等も無し。休暇であれば、利用は問題ないかと。
This review was submitted before 2018 and has not been verified.

8/10 Very good

Rodeado de vegetacion. Muy tranquilo.
Nada mas llegar valoras el silencio y la exhuberante vegetacion que te rodea. Estas a 20 minutos andando del westlake y la ciudad. Viviendo en el ajetreado Shanghai, este lugar es un escape ideal para nosotros. Volveremos.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Une bonne alternative pour etre un peu a l'ecart
En negatif, la clim, pas assez forte et un peu eloignee du centre. En positif, le bon rapport qualite prix.
This review was submitted before 2018 and has not been verified.

8/10 Very good

酒店环境，设施都可以。
酒店白色地毯大脏，其他方面都很好。
This review was submitted before 2018 and has not been verified.

8/10 Very good

Beautiful Hangzhou
Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.
This review was submitted before 2018 and has not been verified.

2/10 Poor

最低なホテル
最低のホテルです。 今後は使用しないことをお勧めします。 従業員のミスを、お客様に負担させます。 そして、最後には無料にすることで、謝罪の言葉もありません 本当に、このホテルには星がついているのかも不安に思います 最後に本当に不愉快な思いをさせて頂きます そして、予定の仕事にも遅れる事になりました。 本当に最低なホテルです。 最後に少しでも、謝って頂ければ気分も晴れたと思います。 しかし、無料にしますの言葉だけでした。 さわってもいないものや、見たことがないものが部屋になっかただけで、罰金言葉やカバンまで開けられ確認をしました。 本当に、ホテルを名誉棄損で訴えたいぐらです。 中国のホテルの為、出来ないと思いますが、日本人として考えられない対応のホテルです 泊まらない事をお勧めします。
This review was submitted before 2018 and has not been verified.

2/10 Poor

Very disappointing
The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.
This review was submitted before 2018 and has not been verified.

8/10 Very good

This review was submitted before 2018 and has not been verified.

8/10 Very good

白堤，蘇堤
全体はよいのですが、checkoutのときに金額を請求されました。交渉した結果は内部の連絡悪いせいでした。予約確認を持ち忘れないよう!!!
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

This review was submitted before 2018 and has not been verified.

2/10 Poor

Not recommanded
There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

West Lake Hillview Hotel stay - second time
The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Отель выглядит респектабельно
Для небольшого города очень приличный отель. Находится от вокзала около 40 км (60 юаней на такси). В 5 минутах езды до озера Сиху и в 10 до храма будды. В целом отель заработал бы 5, если бы не ресторан внизу, очень своебразная и дорогая еда и пиво (26 ианей - 0,33). Оценка 4.
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Great Hotel!
I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.
This review was submitted before 2018 and has not been verified.

8/10 Very good

杭州的藍天清水湾國際大酒店
酒店服務員有禮細心，房間清潔舒適，浴室設計美觀實用，整體不錯。中餐廳食物水準高，價格合理，唯一早餐應加强一點，加收費用無妨。但總括來説，是物超所值 ，好值得推薦給其他人。
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

MORE THAN EXPECTED
it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

杭州藍天清水灣-安靜又漂亮
The hotel its equipped with adequate services, its not the closest to the town but convenient to the public transportation.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Restaurant Service
there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!
This review was submitted before 2018 and has not been verified.

4/10 Fair

Disappointed
We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.