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JEN Hong Kong by Shangri-La

4-star hotel with restaurant, near Victoria Harbour

  • Free WiFi

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Rooftop Pool
  • Pool
  • Outdoor Pool
Outdoor Pool. Image 1 of 65.
1 / 65Outdoor Pool
8,6.Fabulous.
  • Over crowding rooms. Hosting team/staff meeting inside lobby lounge/Bar. Not distancing…

    Mar 12, 2021

  • Good and comfortable

    Feb 13, 2021

See all 444 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Transport options
Safe
Walkable
Dining options
  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 283 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool
  • 24-hour fitness center

For families

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Private bathroom

What’s around

  • In Central & Western District
  • Victoria Harbour - 6 min walk
  • Hong Kong - Macau Ferry Terminal - 23 min walk
  • Soho - 26 min walk
  • Lan Kwai Fong - 32 min walk
  • Hong Kong Convention and Exhibition Centre - 2.9 mi / 4.7 km
The following facilities are closed seasonally each year. They will be closed from December 10 to March 15:
  • Swimming pool

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe City View Queen Room
  • Deluxe Harbour View Queen Room
  • Superior City View Queen Room
  • Club Mountain View Queen Room with Club Lounge Access
  • Club Harbour View Queen Room with Club Lounge Access
  • Deluxe Harbour View Twin Room
  • Superior City View Twin Room
  • Club Harbour View Twin Room with Club Lounge Access
  • Club Mountain View Twin Room with Club Lounge Access

Location

  • In Central & Western District
  • Victoria Harbour - 6 min walk
  • Hong Kong - Macau Ferry Terminal - 23 min walk

What’s around

Landmarks

  • In Central & Western District
  • Victoria Harbour - 6 min walk
  • Hong Kong - Macau Ferry Terminal - 23 min walk
  • Soho - 26 min walk
  • Lan Kwai Fong - 32 min walk
  • Hong Kong Convention and Exhibition Centre - 2.9 mi / 4.7 km
  • Kowloon Bay - 5.3 mi / 8.5 km
  • Ocean Park - 6.1 mi / 9.8 km
  • Repulse Bay - 7.4 mi / 11.8 km
  • Hong Kong Disneyland - 15.8 mi / 25.5 km

Getting around

  • Hong Kong International Airport (HKG) - 35 min drive
  • Hong Kong Sheung Wan Station - 25 min walk
  • Hong Kong Central Station - 3 min drive
  • Hong Kong Austin Station - 5 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 283 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
  • This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This is a designated quarantine hotel. The property can only accept bookings from travelers who are required to quarantine (i.e. international travelers). You may be asked to provide evidence of this on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle from 11:30 AM to 4:30 PM*

Parking

  • Onsite self parking (HKD 350 per night)
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Outdoor seasonal pool
  • 24-hour fitness facilities
  • Fitness facilities

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1033
  • Conference space size (meters) - 96

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • Chinese
  • English
  • Japanese
  • Korean

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Cafe Malacca - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner. Reservations are required.

Lobby Bar - This lobby lounge serves light fare only. Happy hour is offered. Open daily.

Club Lounge - This rooftop bar overlooks the ocean. Reservations are required. Open daily.

Small print

Also known as

  • Hong Kong Traders
  • Traders Shangri-La Hotel Hong Kong
  • Hotel Jen Hong Kong
  • Hotel Jen
  • Jen Hong Kong
  • Jen Hotel Hong Kong
  • Traders Hotel Hong Kong by Shangri La
  • Hotel Jen Hong Kong Shangri-La
  • Jen Hong Kong Shangri-La
  • Hotel Hotel Jen Hong Kong by Shangri-La Hong Kong
  • Hong Kong Traders Hotel
  • Hong Kong Hotel Jen Hong Kong by Shangri-La Hotel
  • Hotel Hotel Jen Hong Kong by Shangri-La
  • Hotel Jen Hong Kong by Shangri-La Hong Kong
  • Traders Hotel Hong Kong by Shangri La
  • Hotel Jen Hong Kong
  • Hotel Jen Hong Kong by Shangri La
  • Hotel Jen Shangri-La
  • Jen Shangri-La
  • Traders Hong Kong
  • Jen Hong Kong By Shangri La
  • JEN Hong Kong by Shangri-La Hotel
  • Hotel Jen Hong Kong by Shangri La
  • JEN Hong Kong by Shangri-La Hong Kong
  • JEN Hong Kong by Shangri-La Hotel Hong Kong
  • Traders Hong Kong Hotel
  • Traders Hong Kong Shangri-La
  • Traders Hotel Hong Kong
  • Traders Hotel Hong Kong Shangri-La
  • Traders Hotel Shangri-La Hong Kong
  • Traders Shangri-La Hong Kong

Optional extras

Self parking costs HKD 350 per night

Rollaway beds are available for HKD 350.0 per night

Continental breakfast is offered for an extra charge of HKD 195.80 for adults and HKD 97.90 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of HKD 140 per person (one-way)

Policies

The seasonal pool is open from June to September.

Pool access available from 7:30 AM to 5:30 PM.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Onsite parties or group events are strictly prohibited.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, JEN Hong Kong by Shangri-La does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs HKD 350 per night. Parking spots may be limited.
  • Yes, there's a seasonal outdoor pool. Guests have pool access from 7:30 AM to 5:30 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 2 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Cafe Malacca offers Malaysian cuisine and ocean views. Nearby restaurants include Rhoda (4-min walk), Teakha (4-min walk), and Tak Kee Chiu Chou Restaurant (4-min walk).
  • Yes, an airport shuttle is available from 11:30 AM to 4:30 PM. The charge is HKD 140 per person one-way.
  • JEN Hong Kong by Shangri-La has a seasonal outdoor pool and a 24-hour fitness center.
8,6.Fabulous.
  • 10,0.Exceptional

    Amazing Experience!

    The stay was amazing! The rooms are super comfortable and the hotel’s service is great, they deliver any room services such as extra bottles of water, more tea etc. instantly. We got a free upgrade to the club floor and the view from the room was stunning. The hotel’s location is also quite convenient as it is right next to HKU Station and a 5min walk from the waterfront with many food places nearby. Kennedy Town is also at walking distance.

    Sromona, 2 night trip, Feb 12, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Staffs were very nice and the room was very neat and tidy.

    3 night romance trip, Dec 23, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Okay:)

    It is a old school design of the shower... It is fastened... The rest are okay:)

    1 night trip, Dec 17, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Comfy and clean

    Surprisingly the quality of all amenities are quite good, staff is nice. Little harbour view made our day. Clean bed and surroundings. Good and comfy choice for a quick stay!

    1 night trip, Nov 6, 2020

    Verified Hotels.com guest review

  • 6,0.Good

    Fair living with a affordable price

    The hotel nearby had many restaurants and supermarkets, close to all kind of traffic. However, the room is not really clean which hairs were found on the bath tub, window glass is full of water stain and some of my skin were itchy after staying. So I would not really recommend for staying.

    Tsz Hong, 1 night trip, Oct 28, 2020

    Verified Hotels.com guest review

  • 6,0.Good

    Requested high level but no, late check out and no

    1 night trip with friends, Oct 23, 2020

    Verified Hotels.com guest review

  • 6,0.Good

    Quite disappointed, the room is not cozy as the photos show. The harbour view is not good, too many buildings nearby, and the windows are dirty, so you can’t really see the harbour. The bedroom is fine, but toilet is very small and old, the sink is exactly beside the room door. Overall the room is not worth the price, wont go again.

    1 night trip, Sep 25, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    not bad to stay

    Overall it’s a nice place to stay, but the TV is too small and the pillows are waaayyyy too soft. Many restaurants in the neighbourhood though. Two layers of curtain makes so much sense coz you can actually see the people in their house in the opposite buildings.

    1 night trip, Aug 28, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    staycation

    Good value hotel near Kennedy town close to MTR. Small but clean bed comfortable

    David, 2 night trip, Aug 6, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Great location - right next to HKU mtr station; has a lovely outdoor pool; clean room and awesome staff. One thing though - I’d appreciate it if the concierge didn’t call and ask when they could make up my room. Obviously I was in DND mode (ie not ready to go out or still sleeping).

    CC, 4 night trip, Jul 7, 2020

    Verified Expedia guest review

See all 444 reviews