Family ran business. Contacted me directly by Whatapp, which was good because it meant I had a direct contact with someone, should I have needed it. We were in the studio apartment which is in a different block. Having read previous reviews about the noise from the lift, we needn't have worried as the studios aren't in the in building with the lift. It was a tad difficult to find our apartment initially, but that's probably more a language barrier. Once we found it and worked out which keys were for which door it was a doddle. The apartment was clean tidy, with TV (only English speaking channel CNN not that we watched any TV anyway) and a job, fridge, microwave and washing machine in the kitchenette. The bathroom was massive and the jacuzzi bath was a nice touch. The room was really warm, and the hot water instant. WiFi provided too.This building is situated in a courtyard and there are rules about making a noise. That suited us to a tee as we had a 9year old with us some went back to the apartment after our day of exploration and dinner. Suited us perfectly as Budapest night life isn't really suitable for children. Staff were friendly and you can leave your cases at the reception either before or after check in, for free, which was really useful. I got sent a YouTube video on how to find the reception, which was easy to follow. It's not like a typical hotel, but we found it fabulous. A great experience and we'd highly recommend here for a family break