We have stayed here a couple of times. Great communication before arriving. However, we requested extra towels. We were sent a couple of confirmations from the hotel stating they received the request and will honor it. Upon check in, the front desk attendant stated that there should be extra towels in our room. They were not in there. I called down to the front desk and he said they would bring them up shortly. About 20 min later he called back to say he forgot what we talked about and do we need a maintenance worker or extra towels. He apologized and said he would waive the fee for valet parking. The towels arrived. The next day, the cleaning lady came and I said we would be leaving the room shortly. She never returned back to clean the room. We again had to request extra towels. The toilet ran all night long. When I went to check out the lady front desk attendant asked how our stay was and I told her. She said that she would waive our valet parking fee. I gave her the name of the person that I talked to that said that he would waive that fee, apparently he didn't. I will say the location is awesome, the view was great, it does get a bit noisy at night, and the rooms are very spacious. These are some of the nicer rooms in Branson. This is the first time that we ran into a few snags.