I never usually post bad reviews of an establishment, opting to only offer good reviews for an excellent experience. This one however was handled so poorly, with an unacceptable "solution" offered for a serious mishap.
I stayed at the Cityview Hotel 8 years ago and had a lovely stay with a comfortable modern room, a nice breakfast buffet, and without incident.
This time around I was not so fortunate - the only thing going for it was the location - right next to Yau Ma Tei station. The beds were as hard as the floor, the breakfast buffet food quality was nowhere near as nice as the previous stay, no bathroom amenities or bottled water provided like other hotels, and on my final night an unexpected guest gained access to my room with a keycard. The hotel had checked someone else into my room before I had even checked out. This was a MAJOR breach of security and trust, and it was fortunate that I was in the room and in bed. Despite being embarrassed by the situation, had I not been in the room the guest could have stolen my passport and belongings by gaining access to my room. As such I quickly packed up and checked out early, opting not to stay the final night. The hotel apologised, and I requested a refund for the unstayed night due to their terrible mistake, but this was dishonoured continuously after back and forth correspondence, with the offering a "suite upgrade and complimentary buffet dinner on my next stay". No thanks, probably won't be back.