This property is in a bad spot in Rome not too far from the train station. The hotel is in a hidden location, reception person was dismissive and rude. Property manager did not allow cancellations or refunds on our reservation. Room was dingy, dirty, and the reception guy did not want my friend and I to use the elevator because he was concerned it would get stuck if we both got in it at the same time. We did NOT stay at this property at all-reception person notated information from our passports on paper but it was not visible as to what he was recording. This was a scary, unsafe, terrible, rude experience. This property should not be offered on Expedia. After trying to escalate the case to get reimbursed both the property manager, Joseph and reception guy Mike I think, spoke to Expedia and they both were rude to the representative as well. For $500 to be in a dump, not get a refund and to be treated like dirt is unacceptable. This hotel was not worth more than $20 a night and it was unsafe. No no no to this location.