This was a very convenient hotel to stay at. A short walk from the train station and very central to the city of Oslo and many major attractions. The buffet breakfast was the BEST we have ever had in a hotel, top notch, lots of selection, fresh fruit, breads, cheeses, hot and cold items, eggs and omelets made to order. The staff were all pleasant and had a very helpful approach to all guests, both in the the restaurant and at the front desk. The room was nicely appointed, clean and comfortable. The ONLY issue we had with this hotel was the promise and uktimate failure to refund a portion of the cost because we downgraded the original category of the room we booked for the 1st two nights of our stay to a lower category so we could remain in the same room for the 3rd night (which was the first night of a group tour). The issue came about when upon checkout there was no refund and the front desk employee indicated there was nothing she could do to help us out. When we asked about a contact name and # for a supervisor, none were provided. This was a very disappointing end to an excellent stay.