Mercure Sao Paulo Pamplona Hotel

Photo gallery for Mercure Sao Paulo Pamplona Hotel

Primary image
Outdoor pool, sun loungers
Outdoor pool, sun loungers
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Mercure Sao Paulo Pamplona Hotel

UNESCO Sustainable Travel Pledge

Mercure Sao Paulo Pamplona Hotel

4.0 star property
4-star hotel with outdoor pool, near Oscar Freire Street

8,0/10 Very good

533 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Rua Pamplona 1315 - Jardins, São Paulo, SP, 1405002
Main amenities
  • Daily housekeeping
  • Restaurant
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Self parking
  • Room service
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Front desk safe
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Terrace
  • Daily housekeeping
  • Laundry facilities
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Sao Paulo (CGH-Congonhas) - 18 min drive
  • São Paulo/Guarulhos Intl. Airport - 46 min drive
  • Sao Paulo Hebraica-Reboucas Station - 7 min drive
  • Sao Paulo Cidade Jardim Station - 7 min drive
  • Sao Paulo Julio Prestes Station - 7 min drive
  • Trianon-Masp Station - 9 min walk
  • Brigadeiro Station - 18 min walk
  • Oscar Freire Station - 24 min walk

About this property

Mercure Sao Paulo Pamplona Hotel

Mercure Sao Paulo Pamplona Hotel puts you within a 10-minute drive of Paulista Avenue and Ibirapuera Park. Guests can take a dip in the outdoor pool or grab a bite to eat at Le Jadys Pamplona, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include a fitness center, a sauna, and a terrace. The helpful staff and breakfast get good marks from fellow travelers. Public transportation is close by: Trianon-Masp Station is just 9 minutes by foot.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Protected Tourist (Brazil)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 64 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 33 lbs)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls and litter boxes available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Secured covered onsite self parking (BRL 24 per day)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Room service (late night)

Taking the kids

  • Children stay free

Working away

  • Meeting room
  • Coworking spaces
  • Conference space (1076 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1992
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • An outdoor pool
  • Sauna

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Handrails in stairways
  • Well-lit path to entrance

Languages spoken

  • English
  • Portuguese

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Espresso maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Free crib/infant bed
  • Day bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone
  • Desk chair

Food and drink

  • Champagne service

More

  • Daily housekeeping
  • In-room safe
  • Recycling
  • LED light bulbs

Special features

Dining

Le Jadys Pamplona - This restaurant serves breakfast, lunch, and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Tourism fee: BRL 5 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of BRL 39 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • There is a service fee of BRL 10

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for BRL 105.0 per night
  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BRL 70 per pet, per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Covered self parking costs BRL 24 per day
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of Protected Tourist (Brazil) and ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Mercure Pamplona Sao Paulo
Mercure Pamplona
Mercure Pamplona Hotel
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel
Mercure Sao Paulo Pamplona Brazil
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel Hotel
Mercure Sao Paulo Pamplona Hotel São Paulo
Mercure Sao Paulo Pamplona Hotel Hotel São Paulo

Frequently asked questions

Overall score and ratings

8,0

Very good

8,3/10

Cleanliness

8,1/10

Staff & service

7,1/10

Amenities

7,9/10

Property conditions & facilities

8,4/10

Eco-friendliness

10/10 Exceptional

Dani, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 7-night trip
Verified Expedia guest review

6/10 Good

Larry, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Lucas, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location near food and shopping. Check in fast with very pleasant staff. Room was huge, clean and comfortable
5-night family trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

The room was clean and spacious
Adilson, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

8/10 Very good

4-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review