Enjoy your visit to Kawagoe with a stay at Ryokan Matsumuraya. Guests can grab a bite to eat at the restaurant, and the spa tub makes for a relaxing end to the day. Fellow travelers say good things about the overall property condition.
Languages
Japanese
At a glance
Hotel size
2 rooms
Arriving/Leaving
Check-in start time: 3 PM; Check-in end time: 9 PM
Contactless check-in available
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
The front desk is open daily from 3 PM - 9 PM
Front desk staffed during limited hours
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Full breakfast (surcharge) each morning 8:00 AM–9 AM
Hosted evening meals daily for a surcharge
Restaurant
Working away
Meeting rooms
Services
Front desk (limited hours)
Laundry facilities
Free newspapers in lobby
Luggage storage
Bicycle rentals
Facilities
Spa tub
Room amenities
Be entertained
Flat-screen television
Home comfort
Air conditioning
Sleep well
Bed sheets provided
Freshen up
Towels
Stay connected
Desk
Free WiFi
More
Daily housekeeping
Tatami (woven mat floors)
Special features
Spa
Public bath/onsen services include an indoor public bath (no minerals) and a yukata (Japanese robe).
Fees & policies
Optional extras
Full breakfast is offered for an extra charge of approximately JPY 1500 for adults and JPY 1500 for children
Hosted evening meal costs JPY 3000
Pool, spa, & gym (if applicable)
Guests must contact this property in advance to reserve access to the public bathing facility
Policies
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts cash.
Cashless transactions are available.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Also known as
Ryokan Matsumuraya Saitama
Matsumuraya Saitama
Matsumuraya
Ryokan Matsumuraya Kawagoe
Matsumuraya Kawagoe
Ryokan Matsumuraya Ryokan
Ryokan Matsumuraya Kawagoe
Ryokan Matsumuraya Ryokan Kawagoe
Frequently asked questions
Does Ryokan Matsumuraya offer free cancellation for a full refund?
Yes, Ryokan Matsumuraya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Ryokan Matsumuraya?
Sorry, pets aren't allowed.
Is parking offered on site at Ryokan Matsumuraya?
Yes, there's free self parking.
What are the check-in and check-out times at Ryokan Matsumuraya?
Check-in start time: 3 PM; Check-in end time: 9 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at Ryokan Matsumuraya and nearby?
Ryokan Matsumuraya has a spa tub.
Are there restaurants at or near Ryokan Matsumuraya?
Yes, there's an onsite restaurant.
What's the area around Ryokan Matsumuraya like?
Ryokan Matsumuraya is in the heart of Kawagoe, a short 3-minute walk from Time Bell Tower and 7 minutes' walk from Kawagoe City Museum.
Ryokan Matsumuraya Reviews
Reviews
8,4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8,8/10
Cleanliness
8,6/10
Staff & service
8,0/10
Amenities
8,2/10
Property conditions & facilities
8,6/10
Eco-friendliness
Reviews
10/10 Exceptional
28 March 2023
Suk Jun
Suk Jun, 1-night trip
Verified Expedia guest review
10/10 Exceptional
19 May 2022
Julie
Julie, 1-night trip
Verified Expedia guest review
10/10 Exceptional
26 November 2021
Excellent location and very clean accommodations. This ryokan is just around the corner from the famous bell tower, beautiful warehouse (shopping) area and candy alley. The bath is not in your room, but you reserve your time, so it’s private. The breakfast was extraordinary!
Teri
Teri, 1-night romance trip
Verified Expedia guest review
2/10 Poor
31 December 2019
Fumiko
Fumiko, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
19 November 2019
Rude service- Shocked.
I want to say I loved this place because it is beautiful, the room was nice andd peaceful and breakfast was great. But firstly, the address listed on Google is incorrect and since no one speaks English to help us find the address we took the wrong 3 trains to the opposite side of town, tried to call the hotel with no answer. Most upsettingly we tried to ask for help and rang the bell at the front counter checking out and they literally turned off the lights at the front desk and went to another room and closed the door. We can't even call a cab because we need help to use the phone as the taxi apps and Uber aren't working here. It feels very discriminatory and hurtful. I'm honestly shocked we can't get help. It's been 35 minutes and they won't come out to help so we are sitting in the dark lobby trying to hail a cab out side at 1:30pm in the afternoon.
I'm truly shocked and have never experienced rude service like this. Definitely feel we are not welcome or wanted here.
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
04 November 2019
I stayed for one night for the Kawagoe festival, and it's great as it's right in the middle of where all the activity is. It's also quite convenient and not too far from Kawagoe Station.
Flora
Flora, 1-night trip
Verified Hotels.com guest review
8/10 Very good
05 August 2019
Very clean and neat. The hotel is a little far from sites
Verified traveller
3-night trip
Verified Orbitz guest review
10/10 Exceptional
18 January 2019
It was really nice stay! For foreign visitor to Japan, there are nice Japanese traditional decoration and the interpretation in English. The amenity such as Yukata, bathing items and tea set was also nice. I will recommend here to my foreign friends.
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
29 September 2018
Yupawan
Yupawan, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
19 October 2017
Relaxing stay
Super clean and beautifully decorated.
Breakfast is delicious.
kamezo
kamezo, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 May 2017
Nice hotel near the old town area.
Safe, sound, clean accommodation. Even it is not new and big hotel but the landlord try to bring best services, facilities and nice warm welcome.