Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

The resort property was always very clean & enjoyable. There was always something for my child to do that kept her busy throughout the day and night. I also like that you are allowed to use your own camera to take photos and videos with the characters and you’re not obligated to have the resort professionally take the pictures. With the already additional costs of certain characters dinners, breakfast and sliming, I found this to be a plus. The food options were not enjoyable for my family and one morning they ran out of syrup, jelly & cheese way before breakfast was suppose to end. The fruit & ice cream was our best friend!

Property was ok wish it was more to do for bigger kids. One of the managers named Jeri was very ignorant when I asked a question about our stay being that we had missed a night due to flight issues which I really didn’t have a problem with but one of our guests weren’t there due to finding out the day before that he could not get his passport. He told me “my guest wasn’t there because he didn’t want to” very ignorant and unacceptable. Also, the front desk never answers the phone. Food selection in the buffet area could be better. And when we visited the Nickelodeon store one of the associates followed me and my son around on our backs like we were gonna steal. Other than this I would return to the Rivera Maya resort not this one!