I went to Colombia last week and visited four different cities, in which every hotel was better than the other one, until I arrived to my final destination Cartagena and stayed in Hotel Altamar, then my nightmare began. First, I arrived at night, so tired after a long trip and the front desk guy did not found my reservation. I had to leave my baggage at the lobby and go to eat something while He look for my reservation. An hour after, He still not find it, then He has to do a manual transaction and told me to give me the details the day after in the morning. We went to the room and everything seemed ok! Next morning, I was so excited to get my complimentary breakfast, believe me, you better go to a a cafeteria, the worse breakfast I had ever have in a hotel. We left the hotel to take a tour and put the "Do not disturb in the door." When I got back, all my things were moved and they did enter in the bedroom even thought I asked to not. Then I went to take a shower and they did not leave any towel in the bedroom at all and did not refill or replace the shampoo or conditioner o soup. Now, the beds are ok but you will have a backache after two days. The last and worst is that THEY CHARGE YOU IVA (TAXES) which is illegal for tourist to be charge taxes in Colombia. Yes, you do have the option to request the devolution of these taxes at the airport, but YOU CAN'T BE OBLIGATED TO PAY IVA IF YOU DON'T RESIDE IN COLOMBIA OR HAVE OTHER CITIZENSHIP. Please save yourself having a bad time