2/10 Poor
14 May 2025
Did not honor Hotel.com reservation. Paid twice.
I booked for my friend through hotels.com. When she arrived, the lady at the reception said you don't have booking even though we showed the confirmation email. She said the agency got the money but the hotel didn't. Ask her to pay the full price. She paid and asked for the invoice. Lady said yes I will give when you check out. At checkout she said that I will write to the agency you never arrived. They will ask you why and you make an excuse. They will refund your money. (But didn't give the invoice). Of course that is not going to happen and so we didn't even try.
Atul
Atul, 1-night trip