Embassy Suites by Hilton Waikiki Beach Walk

4.0 star property
Family-friendly resort with outdoor pool, connected to a shopping center, near Waikiki Beach Walk

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Embassy Suites by Hilton Waikiki Beach Walk

View from room
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Exterior

Reviews

9,2 out of 10

Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Electric vehicle charging point
  • 24/7 front desk
Main amenities
  • Housekeeping (on request)
  • Near the beach
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Fitness center
  • Valet parking
  • Children's pool
  • Spa tub
  • Pool bar
  • Coffee shop/cafe
  • Meeting rooms
  • Terrace
Feel at home
  • Children stay free
  • Children's pool
  • Microwave
  • Separate bedroom
  • Separate dining area
  • Living room
The price is R5 005
R6 758 total
includes taxes & fees
21 Dec - 22 Dec

Room options

Available filters for rooms
Showing 26 of 26 rooms

Suite, 1 Bedroom, Balcony, City View

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, 2 Bathrooms, Ocean View

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 69 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Standard Suite, 1 Bedroom, Accessible (Roll-In Shower)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Suite, 1 Bedroom

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony, City View

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms, Balcony, Pool View

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
  • 39 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Roll-in Shower, City View (Waikiki View, Balcony)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 51 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Suite, 1 Bedroom

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Roll-in Shower, City View (Waikiki View, Balcony)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
  • 69 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony, Partial Ocean View

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, 2 Bathrooms, City View (Balcony)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
  • 69 sq m
  • Mountain view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony, Pool View

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 39 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Suite, 1 Bedroom

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Sofa bed - double
Blackout drapes/curtains
  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 2 Bedrooms, Hearing Accessible, City View (Balcony)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
  • 69 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, 2 Bathrooms, Partial Ocean View (Balcony)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
  • 69 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony, Ocean View

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony, Pool View

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite, 1 Bedroom, Ocean View, Corner (Balcony)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Premium Suite, 1 Bedroom, Ocean View, Corner (Balcony)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony, Partial Ocean View

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Suite, 1 Bedroom, Hearing Accessible, Ocean View (Balcony)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony, Ocean View (Hula Tower)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Hearing Accessible, City View (Waikiki View, Balcony)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 39 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Bedrooms, Balcony, Partial Ocean View

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
  • 69 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

Suite, 1 Bedroom, Balcony, Ocean View (Hula Tower)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Premium bedding
  • 39 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Suite, 2 Bedrooms, Ocean View, Corner (Hula Tower, Balcony)

Highlights

Furnished lanai
Separate dining area
Soundproofed
Air conditioning
Refrigerator
Flat-screen TV
2 bedrooms
Premium bedding
  • 69 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

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About the area

Map
201 Beachwalk Street, Honolulu, HI, 96815

What's nearby

  • Royal Hawaiian Center - 4 min walk
  • Waikiki Beach Walk - 5 min walk
  • Waikiki Beach - 13 min walk
  • Ala Moana Center - 3 min drive
  • Honolulu Zoo - 4 min drive

Getting around

  • Daniel K. Inouye Intl. Airport (HNL) - 29 min drive
  • Kapolei, HI (JRF-Kalaeloa) - 48 min drive
  • Hālaulani / Leeward Community College Station - 24 min drive
  • Keone‘ae / University of Hawaii - West Oahu Station - 29 min drive

Restaurants

  • ‪ABC Stores #38 - ‬2 min walk
  • ‪Yard House - ‬2 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Steak Shack - ‬2 min walk
  • ‪P.F. Chang's China Bistro - ‬5 min walk

About this property

Embassy Suites by Hilton Waikiki Beach Walk

When you stay at Embassy Suites by Hilton Waikiki Beach Walk, you'll be in a great location, within just a 10-minute walk of Royal Hawaiian Center and Waikiki Beach Walk. Guests can take a dip in the outdoor pool or grab a bite to eat at Big Wave Dave Coffee Shop, which is one of 3 restaurants and serves breakfast and lunch. A poolside bar and a fitness center are offered, and in-room conveniences include refrigerators and microwaves. Fellow travelers love the pool and comfortable beds.

Languages

Chinese (Mandarin), English, Filipino, Japanese, Korean

At a glance

DONE

Hotel size

    • 369 units
    • Arranged over 21 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Guests will receive smart lock details
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • No cots (infant beds)
DONE

Pets

    • Pets allowed (dogs and cats only, 2 total, up to 34 kg per pet)*
    • Service animals welcome
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Secured covered on-site valet parking (USD 62.83 per day; includes in/out privileges)
    • Wheelchair-accessible van parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast 6:30 AM–9:30 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Free daily reception
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Children's menu
  • Bed rails

What to do

  • Yoga classes
  • Shopping
  • Beach nearby
  • Golfing nearby
  • Parasailing nearby
  • Scuba diving nearby

Working away

  • Meeting rooms
  • Computer station
  • Conference space (1560 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Romance packages

Facilities

  • 2 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • Art gallery on site
  • Designer stores on site
  • Shopping mall on site
  • Spa tub
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Braille/raised signage
  • Elevator
  • Elevator door width (inches): 40
  • Wheelchair-accessible path of travel
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Stairway handrail height (inches): 36
  • Closed captioned TV
  • Height-adjustable showerhead
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site
  • Pool access ramp on site

Room amenities

Be entertained

  • IPod docking station
  • 55-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Furnished lanai
  • Separate dining area
  • Separate living room

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)

Special features

Dining

Big Wave Dave Coffee Shop - This coffee shop serves breakfast, brunch, lunch, and light fare. A children's menu is available.
YardHouse - This restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Roys Waikiki - This fine-dining restaurant specializes in local and international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Ruths Chris Steak House - This steakhouse specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Pakini Bar - This poolside cocktail bar serves brunch, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Resort fee: USD 47.19 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach towels
    • Business center/computer access
    • Concierge service
    • Fitness center access
    • Fitness/yoga classes
    • In-room coffee
    • In-room safe
    • Laundry facilities
    • Pool access

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation (may vary based on length of stay)

Parking

  • Covered valet parking costs USD 62.83 per day with in/out privileges

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
State tax ID - W74520312-01

Also known as

Embassy Suites Hotel Waikiki Beach
Embassy Suites Hilton Waikiki Beach Walk Hotel
Embassy Suites Hotel Walk
Embassy Suites Walk
Waikiki Beach Walk
Embassy Suites Hilton Walk Hotel
Embassy Suites Hilton Waikiki Beach Walk
Embassy Suites Hilton Walk
Embassy Suites Oahu
Embassy Suites By Hilton Waikiki Beach Walk Hawaii/Honolulu
Embassy Suites Honolulu
Embassy Suites Waikiki Beach Walk Hotel Honolulu
Honolulu Embassy Suites
Embassy Suites Hilton Waikiki Beach Walk Resort
Embassy Suites Hilton Walk Resort
Embassy Suites Hotel Waikiki Beach Walk
Embassy Suites by Hilton Waikiki Beach Walk Resort
Embassy Suites by Hilton Waikiki Beach Walk Honolulu
Embassy Suites by Hilton Waikiki Beach Walk Resort Honolulu

Frequently asked questions

Does Embassy Suites by Hilton Waikiki Beach Walk offer free cancellation for a full refund?
Yes, Embassy Suites by Hilton Waikiki Beach Walk does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Embassy Suites by Hilton Waikiki Beach Walk?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Embassy Suites by Hilton Waikiki Beach Walk?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 75 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Embassy Suites by Hilton Waikiki Beach Walk?
Yes. Valet parking costs USD 62.83 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Embassy Suites by Hilton Waikiki Beach Walk?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Embassy Suites by Hilton Waikiki Beach Walk and nearby?
Have fun with activities like parasailing, scuba diving, and body boarding, and practice your swing at the nearby golf course. Additional recreation onsite includes yoga. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Embassy Suites by Hilton Waikiki Beach Walk also has a fitness center and a garden.
Are there restaurants at or near Embassy Suites by Hilton Waikiki Beach Walk?
Yes, there are 3 onsite restaurants, featuring local and international cuisine, ocean views, and poolside dining.
Does Embassy Suites by Hilton Waikiki Beach Walk have any outdoor private spaces?
Yes, every room features a furnished lanai.
What's the area around Embassy Suites by Hilton Waikiki Beach Walk like?
Embassy Suites by Hilton Waikiki Beach Walk is located near Duke Kahanamoku Beach in Waikiki, a short 4-minute walk from Royal Hawaiian Center and 5 minutes' walk from Waikiki Beach Walk. Travelers say the area is walkable and good for shopping.

Embassy Suites by Hilton Waikiki Beach Walk Reviews

Reviews

9,2

Wonderful

9,2/10

Cleanliness

9,4/10

Staff & service

9,0/10

Amenities

8,8/10

Property conditions & facilities

8,8/10

Eco-friendliness

Reviews

10/10 Exceptional

La Shhawn, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The building is a little outdated
Lia, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Elissa, 7-night trip
Verified Hotels.com guest review

6/10 Good

Andrew, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Family vacation - close to everything. Great cocktail hour and plenty of food for breakfast
Susan, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Hotel is outdated, $60 day parking, nowhere near 4stars joke. The beds have indention where people lay in bed awful!
Kevin, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

I loved every moment of it. NO COMPLAINTS AT ALL
My, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Maria, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Family visit
Was a great property my largest complaint was the fridge size… wish it was a bit larger
Mark, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

It's very well located, but the swimming pool and spa are a little too small. The front desk area is too small and open. It's hot, and it's not convenient to sit waiting for transportation. Hotels around had this area much better. The staff at this hotel is great polite and helpful!
Zbigniew, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Great staff and location
Hiram, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Great property and great staff
Hiram, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Clean, friendly, helpful
Zenaida, 4-night romance trip
Verified Expedia guest review

2/10 Poor

When I opened the sofa was dirty and pillows were not clean, bathroom fan was not working
Antonio, 6-night family trip
Verified Expedia guest review

8/10 Very good

Like - location Dislike - breakfast choices and snack choices were fewer.
DUSHYANT PRATAP SINGH, 6-night family trip
Verified Expedia guest review

8/10 Very good

MARIA TERESA, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Very nice staff.
James, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Great place to stay
Shena, 6-night family trip
Verified Expedia guest review

8/10 Very good

Super
Jan, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Net to change the beds out of chapé
francia, 6-night family trip
Verified Expedia guest review

4/10 Fair

Rental car got damaged by the valet people
Edward, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing Time
Ana, 4-night family trip
Verified Travelocity guest review

6/10 Good

Kitchen, Bar and Dining Staff at breakfast buffet are amazing! Friendly and helpful. The front desk staff are not accomodating and service is poor.We have hilton gold and requested a late check out,its wednesday and the floor is empty but we were denied!i had to speak to the manager for the request and he told me i have to pay extra for the late checkout!!i have a kid traveling with us and our flight not until 830pm but denied despite the request.
Gerome Ventura, 4-night trip
Verified Expedia guest review