Pros: Beautiful beach, free mini bar, nice pool areas.
Our room was upgraded for free which was nice.
Very nice spa, and the massage held a very high standard. Unfortunately the calm experienced was ruined due to rude loud people yelling and not respecting the calm experience you would wish to receive.
The massage therapists were very good though, and that experience was 5 star.
Probably the only thing 5 star with this hotel.
Cons: The food is terrible for a 5 star hotel, they even manage to make the desserts taste bad. The drinks are horrific as well. Ordered a pina colada on 5 separate occasions and one came with strawberries in it, one with other berries, and one with oranges, one of them wasn't even a pina colada, it was just something purple in it with vodka.
It's pointless even trying to tell them about it.
Some bartenders are better, but you can still tell they are told to make watered down drinks.
They taste EXTREMELY watered down and they put bottled cream on top of everything to make it have a little more flavour.
What really ruins it the most is the food, I wished I could actually buy better food there but even the a la carte was terrible.
Ended up buying chips in the market instead.
The breakfast was terrible as well, very poor selection of food, and just bad quality.
Some of the staff are great and helpful, some just make you feel like they want you to leave.
The entertainment was pretty poor, not awful but still not up to 5 star standard.