The staff was very friendly & helpful. The room & hotel was clean. But I got the feeling they were being pretty frugal. No blowdryer (that I could find) in the room, no coffee in the lobby, one trash can in the room. This may sound petty, but we travel quite a bit & it's these little things that you expect & help with comfort & convenience. Also, there is no option of being able to take a breakfast tray from the cafeteria to your room. I wanted to take food to my husband one morning because he wasn't feeling well & I wasn't able to do that. The 2 bottled waters were appreciated, though. I have to say they are incredibly pet friendly, though, which is one of my biggest concerns when I travel. I would go back for that reason.