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Hotel Diana

3.5 star property
Hotel with spa, near Palafoxiana Library

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Diana

Terrace/patio
Premium bedding, down duvets, in-room safe, blackout curtains
Exterior
Restaurant
Free toiletries, hair dryer, towels, soap

Reviews

9,0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Spa
    Spa
  • Free parking
    Free parking
  • Laundry facilities
    Laundry facilities
  • Non-smoking
    Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Room service
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • Snack bar/deli
  • Self-serve laundry
  • Multilingual staff
Feel at home
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
The price is R507
R604 total
includes taxes & fees
24 Nov - 25 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Premium bedding, down duvets, in-room safe, blackout curtains

Master Suite King

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, blackout curtains

Double Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Bar (on property)

Hotel Isabel

Free parking
Free WiFi
Air conditioning
Gym
9.0 out of 10, Wonderful, (713)
The price is R579
R703 total
includes taxes & fees
25 Nov - 26 Nov
Hotel Isabel
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About the area

Map
Av 5 Pte #329, Puebla, PUE, 72000

What's nearby

  • Palafoxiana Library - 5 min walk - 0.4 km
  • Zócalo de Puebla - 5 min walk - 0.5 km
  • Puebla Cathedral - 6 min walk - 0.6 km
  • Puebla Convention Center - 17 min walk - 1.4 km
  • Fort Loreto - 6 min drive - 3.5 km

Getting around

  • Puebla Intl. Airport (PBC) - 44 min drive
  • Puebla–Cholula Tourist Train Terminal - 20 min walk

Restaurants

  • ‪Fonda la Mexicana - ‬2 min walk
  • ‪Tacos Tony - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪La Pasita 2 - ‬2 min walk
  • ‪Taquitos Puebla - ‬1 min walk

About this property

Hotel Diana

When you stay at Hotel Diana, you'll be in a great location, within just a 10-minute walk of Zócalo de Puebla and Puebla Cathedral. Guests can be pampered with deep-tissue massages at the spa and grab a bite to eat at the restaurant. Other highlights include a bar/lounge, a snack bar/deli, and a terrace. Fellow travelers love the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 27 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free offsite parking within 328 ft

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Elevator

Room amenities

Be entertained

  • 42-inch Smart TV
  • Cable TV channels
  • Netflix
  • Streaming services

Home comfort

  • Air conditioning and heating
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is open daily.

Fees & policies

Optional extras

  • Laundry facilities are available for an extra charge of MXN 60.00 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Frequently asked questions

Does Hotel Diana offer free cancellation for a full refund?
Yes, Hotel Diana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Diana?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Hotel Diana?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Hotel Diana?
Check-in start time: 3:00 PM; Check-in end time: 5:00 PM. Check-out time is noon.
What is there to do at Hotel Diana and nearby?
Hotel Diana has a spa.
Are there restaurants at or near Hotel Diana?
Yes, there's an onsite restaurant.
What's the area around Hotel Diana like?
Hotel Diana is in Puebla Historic Center, a short 5-minute walk from Zócalo de Puebla and 6 minutes' walk from Puebla Cathedral.

Hotel Diana Reviews

Reviews

9,0

Wonderful

9,4/10

Cleanliness

9,2/10

Staff & service

8,8/10

Amenities

9,2/10

Property conditions & facilities

9,0/10

Eco-friendliness

Reviews

8/10 Very good

Well-maintained, charming and conveniently located to many walkable attractions and restaurants.
Donald, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great Place!
Quiet, comfortable, clean, and friendly hotel with nice style. Close to everything in historic centro. Easy walking to mercados, restaurants, puestos, bars, and parks. 20 minute Uber to CAPU.
Brian, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tongping, 1-night trip
Verified Expedia guest review

10/10 Exceptional

2-night business trip
Verified Hotels.com guest review

8/10 Very good

Manuel, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Omar, 1-night romance trip
Verified Expedia guest review

6/10 Good

Great location
Once the staff helped us get a room with a window, the stay was very good. When making the reservation I would request a window. The staff did their best, and that was appreciated.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice hotel close to the Plaza. Restaurant and Bar not so good but nice places very close by.
Joseph, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Very clean and service excellent
CARLOS, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

norma, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Confortable
Saul, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Jaime, 4-night trip
Verified Travelocity guest review

8/10 Very good

The room was clean but sparse. Staff was friendly and it very clean
Lori, 14-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful and Great Price
This hotel is fantastic. Once that section of Puebla completes the fiber optic upgrades, absoluely outstanding. We stay in Puebla often and this will be our place!
Brenda, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Excelente ubicación y condiciones de las instalaciones. Silencioso. Staff amigable y amable en general. Lo malo es que ya no incluyen desayuno como antes, encontramos algo de cabello en el baño y un poco sucio en el suelo cerca de la cama. Lo pésimo fue que la camarista entro sin avisar estando ahi mi esposa y yo vistiendonos saliendo de bañarnos
Verified Expedia guest review

10/10 Exceptional

Customer service is excellent. There’s always someone at the door to greet you. They take your bags up for you, show you how everything works, etc. There’s a beautiful view of La Catedral from the rooftop terrace.
Jaime, 2-night trip
Verified CheapTickets guest review

10/10 Exceptional

Very good attitude
Gilbert, 3-night trip
Verified Expedia guest review

8/10 Very good

Room 403 sink is detached so be careful putting any weight on it.
Lam, 7-night trip
Verified Expedia guest review

4/10 Fair

I booked for a 2-night stay. When i got there, they said that they had to fix the a/c in the room the next day around 1:00pm. They offered a room next door with no balcony, smaller room, no tub. But the price would be the same to the room i made reservation for with balcony and tub which was the Junior Suite. I asked if they would be able to lower the price due to the inconvenience and downgraded room but they wouldn’t honor it. So, i checked-out and went to another hotel. It was hard finding another hotel because either fully booked or price was too high. Other than that, the Junior Suite was really nice!
Donnalyn, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Nice for the price
Every one was nice
Javier, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Carol, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Near center
Ignacio, 9-night family trip
Verified Expedia guest review

6/10 Good

Will not recommend, poor service!!
Unfortunately the service from the front desk and the restaurant ruins the good work that people are doing in the hotel. First of all they gave us a key that opened a different room, we had room 309, by accident we went to room 308 and we were able to open that room with the key. Luckily nobody was there. Then the restaurant, the food for breakfast, was very poor. We decided to buy our own breakfast, à la cart, but he was Very poor quality and very primitive service tour. The room did not have enough towels, and requested extra towels, it took about two hours to get the extra towels. It was about 11 o’clock at night when the towels came in. Also at the checkout, when we are in our car ready to leave we had the front desk person running out of the hotel accusing us of stealing a towel, she told us to go upstairs to the room to check where was the towel. We offer her to check our luggage, to go in the trunk of our car and look at our suitcases to found as stolen towel, we feel accused, and also we were asked to go upstairs to look for the towel, when actually it was no towel missing at all. We travel a lot all over the world for a long time, we retired people, and this is the first time ever they were accused of stealing it towel. Very poor service, very disappointing in the way things were handled, and definitely this is what is ruining your hotel, the service, the facilities are fine and actually very nice, but I had to deal my whole stay with stuff that is not trained.
Adrian, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great place!
The staff was absolutely the sweetest and everything was perfect. The only thing was the elevator sometimes was a little sketchy - but overall it's a great place!
3-night trip
Verified Hotels.com guest review

8/10 Very good

Creo que tiene buenas cualidades como Hotel pero les falta mucho servicio al Huesped, me gustaria regresar y tener una mejor experiencia. el hotel esta limpio y cuenta con buenas instalaciones.
ANTONIO, 1-night business trip
Verified Expedia guest review