Hotel Arboretum

Pros - Every staff we encountered was incredibly friendly. Room was very clean and a good size for our family of five. Upon arrival we were given the wrong room type and it was quickly and apologetically fixed with no fuss. The free breakfast was very nice and included eggs, sausage, french toast, and waffles along with the standard cereal and baked goods. Cons - We didn't have much luck with the free shuttle service and ended up calling Ubers to get us back and forth (for a family of six is was around $20 each way). The sheets and beds weren't the highest quality, but about what would be expected for the price.

the room we reserved was not available had to downsize. pool and amenities were not available to us

The hotel was very nice. The front desk was very helpful with finding us a dinner spot. Did have to pay for parking, which I don't think is on the website.

We stayed for one night in this hotel. The room was very clean. Beds were comfy! We didn’t have any issue with that. The only thing is the sofa bed. It was very uncomfortable and the sheet was so small and kept popping out of the mattress. Also there was no extra blankets and pillows.

The location is terrible. There are 2 strip joints nearby and homeless on the streets. We didn't feel safe here. We had reserved a double king with a pull out couch for our family. The first room they gave us was a queen and couch. I went back and told them we needed the dbl king with couch and they then gave us a dbl queen with a couch. There were stains on the bedding, curtains and walls. The door to the bathroom wouldn't close, and if you got it to close, it was very difficult to open. There was an odor in the halls and in the room. The pull out couch was broken and flimsy. The employees were VERY nice. The shuttle to Union Station was good, but they would overbook it on purpose. We had to sit a child on a lap one time. The air conditioning in the room would only work if it was set to 64 degrees or less. It was COLD. Trouble with wifi.