¿Ofrece Altezza Arc 1800 Hotel & Spa - ex Mercure la posibilidad de cancelar gratis y recibir un reembolso total?

Sí, Altezza Arc 1800 Hotel & Spa - ex Mercure tiene habitaciones 100% reembolsables en nuestro sitio, que se pueden cancelar hasta algunos días antes del check-in según la política de cancelación de la propiedad. Consulta esta política para ver los términos y condiciones detallados.

¿Hay una piscina en Altezza Arc 1800 Hotel & Spa - ex Mercure?

Sí, hay una piscina techada. Los huéspedes pueden acceder a la piscina de 09:00 a 20:00.

¿Se aceptan mascotas en Altezza Arc 1800 Hotel & Spa - ex Mercure?

Sí, se aceptan mascotas (límite de 2). Hay un cargo de EUR 15 por mascota, por noche. Sin cargos por animales de servicio.

¿Cuáles son los horarios de check-in y check-out en Altezza Arc 1800 Hotel & Spa - ex Mercure?

Inicio de check-in: 17:00. Hay un cargo por check-in anticipado (sujeto a disponibilidad). Check-out: 10:00. Se puede hacer el check-out después de hora por un costo, sujeto a disponibilidad.

¿Qué actividades hay para hacer en Altezza Arc 1800 Hotel & Spa - ex Mercure y sus alrededores?

Diviértete al máximo con las actividades invernales en las propias instalaciones, como ski cross-country y snowboard. En los meses más cálidos, podrás disfrutar de otras actividades, como tiro con arco y tirolesa. Disfruta de un tratamiento en el spa y relaja todos los sentidos en una de las 2 bañeras de hidromasaje. Altezza Arc 1800 Hotel & Spa - ex Mercure también cuenta con una piscina techada y un sauna, así como con una sala de vapor y una sala de juegos o videojuegos.

¿Hay restaurantes en Altezza Arc 1800 Hotel & Spa - ex Mercure o en los alrededores?

Sí, Le Jardin Alpin, que ofrece cocina francesa y vista al jardín.

¿Altezza Arc 1800 Hotel & Spa - ex Mercure cuenta con espacios privados al aire libre?

Sí, todas las habitaciones cuentan con un balcón.

¿Cómo es la zona donde se encuentra Altezza Arc 1800 Hotel & Spa - ex Mercure?

Altezza Arc 1800 Hotel & Spa - ex Mercure está a tan solo 2 minutos a pie de Les Arcs y a 9 minutos a pie de Aerosilla Villards (Les Arcs 1800).

Altezza Arc 1800 Hotel & Spa - ex Mercure en Bourg-Saint-Maurice: ver hotel, precios y opiniones

10/10 Excepcional

1 de agosto de 2024

Hotel ubicado en estación de ski en los alpes. Desde el check-in notamos la calidad del servicio y la atención al cliente en todo momento.

Obin, se hospedó 7 noches con familiares

Opinión verificada de un huésped de Hotels.com

10/10 Excepcional

25 de agosto de 2025

Lovely cosy hotel with incredible views.

We loved our stay here. Great communication on arrival instructions before we got there as weren’t familiar with the area and weren’t driving. We got the funicular from bourg saint Maurice and then the free shuttle to the chamotteger stop. It all works very well together timing wise. Then it’s a short walk uphill (bit of a challenges with our suitcases but it was only short). It’s also a short walk down to the main area with a great choice of restaurants some shops and we were in the summer season but a whole host of activities for the kids. The whole hotel had a very cosy vibe with incredible views, definitely worth paying for a room with a view, loved the pool. Everything was clean and well kept,service was very friendly whoever we spoke to. Replen at breakfast was a little slow. there was a good choice and all was tasty just at times we were waiting a while for plates or still water. Room was clean and spacious only criticism was it was a little hot at times, air con would have been useful and it was 2 beds pushed together rather than a double which I don’t find the comfiest and pillow choice wasn’t great they were very soft and no alternatives. We didn’t like the rule where you could only eat there if you were half board the first day we had a LONG day of travel but had to go out and find dinner where as we would have liked to stay at the hotel but didn’t want to eat every night to make it half board. This felt a little money making. Overall we loved our stay.

Jo, se hospedó 4 noches con familiares

Opinión verificada de un huésped de Hotels.com

8/10 Muy bueno

19 de agosto de 2025

Se hospedó 2 noches

Opinión verificada de un huésped de Hotels.com

6/10 Bueno

19 de agosto de 2025

Good Hotel but Unclear Booking Terms

We booked a half-board stay at Altezza Arc 1800 Hotel & Spa for our family of four (2 adults, 2 children aged 13 and 16) through Hotels.com. This booking proved to be a source of significant frustration and financial loss due to misleading information and a lack of support from Hotels.com. The hotel contacted us post-booking to inform us that our children's meals were not included in the half-board rate. When we contacted Hotels.com, we were told this was stated in the terms and conditions—a clause we found to be incredibly unclear. The T&Cs mentioned an exclusion for children aged 3-14, but our 16-year-old was not in this age range and could not be booked as an adult on the site. In a written communication, Hotels.com agreed to a refund. They instructed us to pay the hotel directly for the children's meals and submit the invoices for a full refund for the 16-year-old and a partial refund (minus EUR 15) for the 13-year-old. Trusting this agreement, we paid the hotel EUR 518 (EUR 259 per child). Upon our return, Hotels.com reneged on their promise, claiming the hotel had refused the refund. Despite providing all correspondence, invoices, and evidence of their initial agreement, the company has now stated they will not honor the refund. This experience highlights a significant breakdown in communication and customer service. The booking terms were ambiguous, and Hotels.com failed to follow through on a clear written promise, leaving us to bear a substantial and unexpected cost.

Se hospedó 7 noches

Opinión verificada de un huésped de Hotels.com

10/10 Excepcional

18 de agosto de 2025

Se hospedó 3 noches con familiares

Opinión verificada de un huésped de Hotels.com

8/10 Muy bueno

15 de agosto de 2025

Hôtel bien situé, moderne et avec une chambre relativement confortable. Cependant, l’unique option pour rafraîchir la chambre est d’ouvrir la fenêtre, car il n’y a pas de climatisation, mais la nuit reste relativement bruyante avec les personnes qui parlent sur les balcons jusqu’à minuit. L’insonorisation est minimale. Les chambres sont bruyantes. L’hôtel est familial, donc on entend les enfants sauter la nuit, les parents crier. De plus, ce qui serait très intéressant, c’est d’avoir au minimum en room service. J’ai été surpris qu’aucun service en chambre n’est proposé.

Hubert, se hospedó 1 noche

Opinión verificada de un huésped de Hotels.com

6/10 Bueno

10 de agosto de 2025

The hotel could use some improvements in refreshments, and while the services are acceptable, there is an excessive level of informality during interactions that does not align with a four-star standard.

Isma, se hospedó 3 noches

Opinión verificada de un huésped de Expedia

8/10 Muy bueno

2 de agosto de 2025

Good!

Lovely dinner, great room, bike storage good, breakfast wasn’t brilliant day 1 (31st Aug) but did improve!

Lynsey, se hospedó 3 noches

Opinión verificada de un huésped de Hotels.com

10/10 Excepcional

29 de julio de 2025

Nicole, se hospedó 3 noches

Opinión verificada de un huésped de Travelocity

10/10 Excepcional

18 de julio de 2025

Hôtel génial

Emmanuelle, se hospedó 1 noche

Opinión verificada de un huésped de Hotels.com

10/10 Excepcional

14 de julio de 2025

le checkin est un peu tard et le check out un peu tôt

Nicolas, se hospedó 1 noche en plan romántico

Opinión verificada de un huésped de Ebookers

8/10 Muy bueno

7 de julio de 2025

Robert, se hospedó 3 noches

Opinión verificada de un huésped de Hotels.com

10/10 Excepcional

4 de abril de 2025

Marine, se hospedó 3 noches

Opinión verificada de un huésped de Hotels.com

10/10 Excepcional

1 de marzo de 2025

Carl, se hospedó 6 noches con familiares

Opinión verificada de un huésped de Hotels.com

8/10 Muy bueno

22 de febrero de 2025

Good facilities, nice for kids. Tricky to get to the ski school for kids.

Georgios, se hospedó 7 noches con familiares

Opinión verificada de un huésped de Expedia

10/10 Excepcional

16 de febrero de 2025

Lovely hotel

Really lovely hotel high up on the slopes.. nice room .. reception.. bar ..restaurant and super service

Nikola, se hospedó 1 noche con familiares

Opinión verificada de un huésped de Hotels.com

10/10 Excepcional

13 de febrero de 2025

Stunning

Beautiful hotel , super friendly staff and gorgeous location

Louise, se hospedó 4 noches con familiares

Opinión verificada de un huésped de Hotels.com

4/10 Regular

12 de enero de 2025

Terrible service at the front desk. The staff at th check-in had no clue what they were doing. Lack of English language was another problem. only the gentleman who worked in the afternoons was friendly and knowledgeable. we have been told to chose a dinner time, the silly thing is you have to register for the dinner time every day after 4pm. There was no possibility getting a cup of coffee or anything else until the bar areas was opened at 4pm. of the 3 elevators, only one was working. The buffet at dinner was horrible.You could barely chew the meat, though I have to admit the servers were very friendly. Ultimately,we were so unsatisfied that we decided to leave 2 day earlier than initially booked. Not worth the money.

mehmet, se hospedó 5 noches

Opinión verificada de un huésped de Expedia

10/10 Excepcional

11 de enero de 2025

Catherine, se hospedó 5 noches

Opinión verificada de un huésped de Expedia

10/10 Excepcional

1 de enero de 2025

Great place and location. All staff were really friendly and very helpful. Thank you.

Thomas, se hospedó 5 noches con familiares

Opinión verificada de un huésped de Expedia

6/10 Bueno

1 de enero de 2025

Ludivine, se hospedó 4 noches con familiares

Opinión verificada de un huésped de Hotels.com

10/10 Excepcional

29 de diciembre de 2024

It was a very pleasant stay. I can certainly recommend this hotel. It has ski-in/ski-out, but it’s not pretty straight forward to find from the first attempt. There is a rental located right next to ski room which I found very convenient . Breakfast offering is decent, however I would love to see more fresh vegetable and fruits offering (there was only cherry tomatoes). There is also nice “eggs station” where chef cooks fried eggs and omelet of your choice as well as freshly cooked pancakes. However there was a “catch” maybe I didn’t see in description of the hotel, but they hold 100€ per night per person as security deposit. So in overall it cost 1000€ for 2 persons per 5 nights. Luckily I had such amount on my card, but still it could be very unpleasant surprise especially you are traveling not alone and for longer period of time. But the good thing is that it got unfrozen once you check out. So in overall solid 4 star hotel with great location.

Alexander, se hospedó 5 noches con familiares

Opinión verificada de un huésped de Expedia

10/10 Excepcional

2 de septiembre de 2024

Excelente hotel!

Incrível local e equipe de atendimento. Recomendo o hotel e staff!

Daniela, se hospedó 1 noche con amigos

Opinión verificada de un huésped de Hotels.com

6/10 Bueno

1 de septiembre de 2024

Bon séjour , piscine eau un peu froide c est un avis personnel et en arrivant on nous prévient que notre dernier jour la piscine été fermée cela aurait été bien de le savoir a l'avance pas le jour de notre arrivee

Greg, se hospedó 2 noches con familiares

Opinión verificada de un huésped de Expedia

10/10 Excepcional

31 de agosto de 2024

Anjela, se hospedó 2 noches con familiares

Opinión verificada de un huésped de Hotels.com

Altezza Arc 1800 Hotel & Spa - ex Mercure

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