We've stayed at this Homewood a number of times. It's always been above average, a very nice place to stay. However, this time was different. We arrived at 3:00 pm for check-in, which is when check-in starts. They were having issues communicating with housekeeping, telling them which rooms were ready. It took an hour and a half before they could find a room for us. Then, when we finally got to the room, housekeeping was just getting started on it. Don't want to go through this again, sorry.