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All properties in Costa Mujeres, Quintana Roo, Mexico

Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive

All-inclusive beachfront property with free water park, near Mujeres Beach

  • Free buffet breakfast, free WiFi, and free parking
From
ZAR 6,829

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Vialidad Paseo Mujeres, Manzana 1, Costa Mujeres, 77400, QROO, Mexico
7,8.Good.
  • From entertainment- Samir and Elle did a fabulous job keeping us busy. Shows in the…

    Nov 24, 2020

  • First of all the staff at the front desk was not friendly at all, so that was our first…

    Nov 14, 2020

See all 31 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 80 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 beach bars
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On the beach
  • Mujeres Beach - 10 min walk
  • Ultramar Ferry Puerto Juárez - 6.4 mi / 10.3 km
  • Garrafon Natural Reef Park - 8.3 mi / 13.4 km
  • Puerto Cancun Marina Town Center - 8.9 mi / 14.3 km
  • Norte Beach - 8.9 mi / 14.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Family Selection Junior Suite Beachfront

Location

Vialidad Paseo Mujeres, Manzana 1, Costa Mujeres, 77400, QROO, Mexico
  • On the beach
  • Mujeres Beach - 10 min walk
  • Ultramar Ferry Puerto Juárez - 6.4 mi / 10.3 km

What’s around

Landmarks

  • On the beach
  • Mujeres Beach - 10 min walk
  • Ultramar Ferry Puerto Juárez - 6.4 mi / 10.3 km
  • Garrafon Natural Reef Park - 8.3 mi / 13.4 km
  • Puerto Cancun Marina Town Center - 8.9 mi / 14.3 km
  • Norte Beach - 8.9 mi / 14.3 km
  • Dolphin Discovery - 12 mi / 19.3 km
  • Turtle Beach - 12.5 mi / 20.1 km
  • Langosta Beach - 13.3 mi / 21.4 km
  • Tortuga Beach - 13.8 mi / 22.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

At a glance

Size

  • 80 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • Free buffet breakfast daily
  • 8 restaurants
  • 4 bars/lounges
  • 2 beach bars
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service

Things to do

  • Pilates classes on site
  • Playground on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Working away

  • Business center
  • Number of meeting rooms - 12
  • Conference space
  • Conference space size (feet) - 10710
  • Conference space size (meters) - 995
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Grab bar - near toilet
  • Accessible bathtub
  • Visual fire alarm

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Sofa bed
  • Sofa bed size double
  • Memory foam mattress

Things to enjoy

  • Private spa tub
  • Separate dining area
  • Separate sitting area
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer

Be entertained

  • 55-inch Smart TV
  • Netflix
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Not included
  • Gratuities

Spa

Zentropia SPA has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Tennis on site
  • Pilates classes on site
  • Playground on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Small print

Also known as

  • Family Selection Grand Palladium All Inclusive
  • Family Selection Grand Palladium All Inclusive
  • Family Selection Grand Palladium Costa Mujeres All Inclusive
  • Family Selection Grand Palladium Resort All Inclusive
  • Family Selection Grand Palladium Resort All Inclusive
  • Family Selection Grand Palladium Costa Mujeres All Inclusive
  • Family Selection Grand Palladium Resort All Inclusive
  • Family Selection Grand Palladium Costa Mujeres All Inclusive

Optional extras

Babysitting/childcare is available for an extra charge

Policies

Noise-free guestrooms cannot be guaranteed.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 3 outdoor pools and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon.
  • Yes, there are 8 onsite restaurants.
  • No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
  • Have fun with onsite activities such as volleyball, and improve your game on the tennis courts. Additional recreation onsite includes Pilates, volleyball, and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Family Selection at Grand Palladium Costa Mujeres Resort & Spa- All Inclusive also has 2 poolside bars, 2 beach bars, and a fitness center, as well as private indoor hot tubs, an arcade, and a garden.
7,8.Good.
  • 4,0.Fair

    This hotel will use 2 hours of your time/vacation to talk you into a membership "timeshare". The staff is trained to beg you to listen and walk some of the hotel rooms to convince you spend a hefty amount of money on their timeshare packages. The staff is super friendly and nice but I surely didn't appreciate the 2 hours my family lost listening to a couple of men trying to sell my husband and I a timeshare package.

    Raquel, 5 night family trip, Jul 5, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Absolutely beautiful property and outstanding amenities! Nothing is perfect but this was as near perfect as it could be. Lovely room. Awesome pools. Best and most consistently excellent customer service we have ever experienced, from golf cart drivers to family host, restaurant workers, bell hops..every one was accommodating, kind, and all seem to truly love there jobs

    5 night romance trip, Nov 3, 2019

    Verified Travelocity guest review

  • 8,0.Very good

    First Impression: The resort is beautiful. We were not found on the list to access the resort, luckily I was able to find my booking confirmation. We waited for a while at the front lobby to do private check in at the Family Selection. My emailed room request was never responded to, I did not get what I asked for in terms of beds but was accommodated next day. FamilyBoss items a nice touch. The Family Selection: Staff in the Family Selection kids club were great in the building and poolside. Fernanda was an amazing family host, she truly went out of her way to meet our needs, even after we moved rooms and were technically assigned a new host. The family pool with Carla and the activities they provide were great additions to our stay, I think my daughter (Age 4) would have preferred we stayed there from open to close. Food and drinks at Es Niu were also very good. The resort wasn’t especially busy when we were there, but the perks of Family Selection were not well communicated. I wasn’t sure if we were allowed to use the pool at TRS (adults only of course) or not, also not clear on the beach which area is for Family Selection. We had popcorn brought to our room by the Family Host, as I saw someone else with it otherwise I would not have known it was available. The Food: Generally I would say the food was quite good. Italian restaurant and Sports Bar, I would skip next time. Highly recommend Piacere for amazing coffees by Karim and their desserts! Wings at Thai, a must!

    8 night family trip, Sep 30, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Love attention to detail from our concierge services ; Fernanda and all the friendly staffs - raffi, oscar...etc

    Cyril, 12 night family trip, Aug 15, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Beautiful property and the staff was so nice and helpful. Our room was near the beach and also ocean view. Great restaurants.

    10 night family trip, Aug 6, 2019

    Verified Expedia guest review

  • 2,0.Poor

    The food wasn’t good. The restaurants are sooo far, be ready to walk and walk and walk in the heat!

    Guest, 3 night family trip, Jun 21, 2019

    Verified Travelocity guest review

  • 10,0.Exceptional

    I have travel around the world and I have never seen such an impressive resort like GP Costa Mujeres. Is a brand new, well thought facility. Most of the staff are still in training and learning in the process but they don't stop short in trying to make everyone visit unforgettable.

    Joe, 4 night family trip, Jun 10, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    I love the food and the rooms, the staff was a little rood specially the guys providing the cart transportation.

    3 night family trip, May 30, 2019

    Verified Expedia guest review

  • 2,0.Poor

    My opinion hotel is not ready to accept people. The food is terrible . the beach is terrible, there are no toilets on the beach, there is no food either.hotel maximum 2 stars but not 5

    7 night family trip, Apr 9, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Recomiendo

    Todo excelente

    ANA GABRIELA, 5 night family trip, Apr 4, 2021

    Verified Hotels.com guest review

See all 31 reviews