The Level at Melia Castilla

Photo gallery for The Level at Melia Castilla

Primary image
Seasonal outdoor pool, open noon to 8:00 PM, sun loungers
Seasonal outdoor pool, open noon to 8:00 PM, sun loungers
Seasonal outdoor pool, open noon to 8:00 PM, sun loungers
Terrace/patio

Overview of The Level at Melia Castilla

The Level at Melia Castilla

4.0 star property
4-star hotel with 2 restaurants, near Plaza de Castilla

9,6/10 Exceptional

24 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Calle del Poeta Joan Maragall, 43, Madrid, Madrid, 28020
Main amenities
  • Daily housekeeping
  • 2 restaurants and pool bar
  • 24-hour health club
  • Self parking
  • Seasonal outdoor pool
  • Swim-up bar
  • 24-hour room service
  • Coffee shop/cafe
  • Spa services
  • In-room childcare
  • Conference center
  • 15 meeting rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • -hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Tetuan
  • Paseo de la Castellana - 1 min walk
  • Plaza de Castilla - 8 min walk
  • Santiago Bernabeu Stadium - 13 min walk
  • Hospital La Paz - 30 min walk
  • U.S. Embassy - 40 min walk
  • Gate of Europe - 4 min drive
  • Parque de Berlin - 3 min drive
  • British Embassy - 4 min drive
  • Sorolla Museum - 4 min drive
  • La Caixa Foundation - 6 min drive

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 18 min drive
  • Madrid (XTI-Chamartin Train Station) - 20 min walk
  • Nuevos Ministerios Station - 21 min walk
  • Madrid Chamartín Station - 25 min walk
  • Cuzco Station - 6 min walk
  • Valdeacederas Station - 7 min walk
  • Tetuan Station - 8 min walk

About this property

The Level at Melia Castilla

The Level at Melia Castilla puts you within a 10-minute drive of Santiago Bernabeu Stadium and U.S. Embassy. Guests can indulge in massages, and L'Albufera Restaurant, one of 2 restaurants, serves lunch and dinner. A poolside bar, a 24-hour health club, and a seasonal outdoor pool are other highlights at this upscale hotel. Public transportation is just a short walk: Cuzco Station is 6 minutes and Valdeacederas Station is 7 minutes.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows standard cleaning and disinfection practices of Stay Safe with Meli� (Meli�)

Social distancing

Contactless check-in
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for No between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 84 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 1:00 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you arrive at the property after hours, you'll need to check in at an alternate location: Main Reception at Meliá Castilla
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 27 per day)
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free continental breakfast 7:30 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends
  • 2 restaurants
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • 24-hour room service

Taking the kids

  • Children stay free
  • Childcare in room (surcharge)
  • Children's menu

Working away

  • 15 meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike storage
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1971
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas
  • 24-hour health club
  • Seasonal outdoor pool
  • Arcade/game room
  • Spa services

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchair-width doorways

Languages spoken

  • Arabic
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • 32-inch LED TV
  • Digital TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Recycling
  • LED light bulbs

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

L'Albufera Restaurant - This restaurant serves lunch and dinner. A children's menu is available. Reservations are required.
Loby Café - Onsite café. Open daily.
La Terraza - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • In-room babysitting is available for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs EUR 27 per day

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from noon to 8:00 PM
  • The seasonal pool is open from June 17 to September 01
  • Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility, while guests under 18 years old are only allowed in the swimming pool, health club, and fitness facility with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of No between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and Stay Safe with Meli� (Meli�).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing there's a smoke detector and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards and cash.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Level Melia Castilla Hotel
The Level at Melia Castilla Hotel
The Level at Melia Castilla Madrid
The Level at Melia Castilla Hotel Madrid

Frequently asked questions

Overall score and ratings

9,6

Exceptional

9,5/10

Cleanliness

9,5/10

Staff & service

9,3/10

Amenities

9,3/10

Property conditions & facilities

9,1/10

Eco-friendliness

10/10 Exceptional

amazing service
Ronald, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Awesome let us check in early…
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

ADOLFO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vasil, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect
jorge, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

The bathroom was amazing! The Level area was also very nice!
Kim, 1-night romance trip
Verified Orbitz guest review

10/10 Exceptional

Ricardo, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

First of all at the beginning a bell boy came out and helped me with my suitcase and took me to the correct concierge ; there are several and he explained how to get back to that place and also the elevator button to push to get outside the hotel.This was necessary because the hotel is quite large.There are many things to help their guests relax and pamper themselves.The breakfast room is the largest that I ever saw and I have never seen so many selections from which to choose.
LG, 3-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review