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Reviews

4,8

4,7/10

Cleanliness

5,1/10

Staff & service

6,0/10

Amenities

4,3/10

Property conditions & facilities

Reviews

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Thembelani, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Bandile, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Will not be coming back
Definitely not as advertised. Probably worst hotel ever.
Sizwe, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Seitebogeng, 3-night trip
Verified Hotels.com guest review

2/10 Poor

Dirty and looking dodgy. I do not recommend it on Expedia platform.
Guest, 1-night business trip
Verified Expedia guest review

2/10 Poor

The place is not like it looks on the Internet, it looked like they were doing renovations. Uncomfortable untidy needs a lot of maintenance
2-night romance trip
Verified Hotels.com guest review

2/10 Poor

Horrible stay at serena hotel
Horrible place ever do not even think of staying there, it was so noisy and they do not clean unless u tell them to clean. There was a load shedding on the 30th instead of giving us candles they went to chill outside did not even apologise, there were constantly people peeping through the door at night and knocki ng and when u answer they run away. It was the horrible hotel i will never stay there even if it was 100 bucks for 3 nights.
zukiswa, 3-night romance trip
Verified Hotels.com guest review

2/10 Poor

The room is so bad, There is no comfort at all.
GT, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

please remove serena from the hotel listings
My stay at serena wasnt so pleasant at all,firstly had to wait until 11am to check hence we had booked online there was no arrangement whatsoever for us go check in on a clean room, no towels or soap provided had to ask, rooms have no wifi, no basics coffe,tea, kettle nothing. we had to ask for 2 glases so we can atleast drink water of which was told they do charge R100 for such requests, ni lights in the room or tv remote which only played standard chanels.. i could go on about my unpleasant stay but serena is not a hotel its just a brothel.. 😔😔
Bonginkosi, 3-night romance trip
Verified Hotels.com guest review