Occidental Dubai Production City

New hotel, with reasonable furnishing and decent facilities, particularly for the price of the hotel. However, I encountered several issues over the duration of my stay. Indeed, I actually checked out early because it had become a little bit of a joke. In order: 1. Check-in at around 10pm took over 45 minutes. Apparently this was due to moving two twin beds into a double. In the end, the hotel receptionist as so embarrassed he switched rooms. So good corrective action but 45 minutes.... really! 2. Room service was below par due to confusion over how payment would be made. You have to deposit money at check-in to be used for food / drinks etc at the hotel. After checking over the phone that payment would come from the deposit, I was then requested to pay by card on delivery of the food. What ensued was an argument between myself and the room attendant, and then reception. Both these items were discussed with the hotel mid-trip and complimentary items were provided which is fine. However, other issues cropped up. 3. Overcharged AED 300 at the bar after friend left earlier payment on his card. Error noticed day after and friend's transaction voided. 4. Iron delivered to the room that did not work. How hard to test first? 5. Nobody collected my suit for dry cleaning after I phoned reception at 8am one morning and completed the paperwork. Even room service turned up and left the suit there. So overall, a negative stay.

The hotel is located in an area that is being developed. It has no public transport nearby so have to rely on taxi or private car. Hotel has limited shuttle service to Marina from where you can connect to other places. However, if you don't really need to be in downtown Dubai or other places this hotel is a gem! Very mixed group of staff from different countries is a big asset. The breakfast has limited choices in comparison to the large spreads other hotels out out. But in my opinion less means more in terms of quality and freshness and less food wastage. I just hope the management will invest in another coffee machine soon as it will speed getting coffee when the breakfast period is busy. However, the coffee is delicious! I did have evening meals and buffet. It is a bit repetitive if you stay for many days but the staff will offer choices from the a la carte menu. I just wish they would expand on their vegetarian options. The desserts are delicious. I can't comment on the sports bar.. Rooftop bar and the swimming pool as I did not have chance to enjoy during this stay. But I have no doubt.. they must be equally impressive.

Amazing hotel Amazing staff Comfortable rooms

Hotel is so far from city center and the access way quite difficult for taxi drivers. Breakfast time is informed to begin at 0600 hrs but 0645 or 0700 hrs actually. We stayed in same day with a Chinese tour group so nothing for breakfast (restautant could not prepared enough foods) But room is very large and comfortable here. Staff are warm and very nice.