The Upper House

Photo gallery for The Upper House

Primary image
Balcony
Desk, iron/ironing board, free WiFi
Desk, iron/ironing board, free WiFi
Desk, iron/ironing board, free WiFi

Overview of The Upper House

The Upper House

4.0 star property
4-star hotel with restaurant, near Trentham Monkey Forest

9,2/10 Superb

135 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Bathtub
  • Restaurant
Map
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Room service
  • 3 meeting rooms
  • Terrace
  • 24-hour front desk
  • Garden
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
  • Conference space
  • Picnic area
For families
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Temperature checks

Choose dates to view prices

About this area

What's nearby

  • Trentham Gardens - 9 min drive
  • Alton Towers - 36 min drive

Getting around

  • Manchester Airport (MAN) - 60 min drive
  • Stone Station - 11 min drive
  • Blythe Bridge Station - 13 min drive
  • Longton Station - 16 min drive

About this property

The Upper House

The Upper House is a great choice for a stay in Stoke-on-Trent. The bar is a great place to grab a drink, and guests looking for a bite to eat can check out ., which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers love the helpful staff and breakfast.

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 5 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Room service
  • Snack bar/deli

Traveling with children

  • Children's menu

Working away

  • 3 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility

Languages

  • English

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Coffee/tea maker
  • Iron/ironing board

Freshen up

  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet

More

  • Daily housekeeping

Special features

Dining

. - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
. - This bar serves brunch and lunch. Open daily.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of GBP 20.00 (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 20.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards. Cash is not accepted.

Also known as

Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent

Frequently asked questions

Overall score and ratings

9,2

Superb

9,4/10

Cleanliness

9,1/10

Staff & service

9,0/10

Amenities

9,2/10

Property conditions & facilities

8,4/10

Eco-friendliness

10/10 Exceptional

Wentworth, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Pauline, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Pleasant venue
It was a pleasant place to stay and convenient for family events on Fri and Sat. The bedrooms were nice with up to date bathrooms but as we have discovered before at other venues rooms allocated via Hotels.com are usually not the best. On the other hand, the common rooms were a bit old fashioned. Great that they had electric car charging which we made use of on Saturday nights.
Steven, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very comfortable
Lovely comfortable hotel. Great service and reasonable rates.
Sarah, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

robin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is a great find and will use again in the future. The room was comfortable, the service brilliant and the food for dinner and breakfast was delicious
Helen, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Lovely country hotel.
The hotel is set in beautiful grounds with easy parking. The room we stayed in was spacious, comfortable and clean. Breakfast was very good and cooked to order. The staff were friendly and helpful. The Only negatives are that there were weddings on both night of our stay. The noise from the disco on the first night was very loud and when we went to the bar for a drink when we arrived every table had glasses/rubbish on, so I had to clear a table for us. The noise of other guests going to their rooms at the end of both nights did disturb us and I would not recommend staying here when there are weddings on at the same time. We were informed about the weddings before arrival, but as we’d used some Clubcard vouchers towards the cost we were unable to cancel as we would have lost the value of them. We would stay here again, but I’d definitely phone in advance to make sure there were no weddings booked in at the same time.
Karen, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Anniversary Stay
What an amazing experience we had. Amazing and welcoming when we arrived. The room was unbelievable. We stayed in the Maple room. Highly recommend. Breakfast was delicious. Will definitely revisit.
NICOLA, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

David, 1-night trip
Verified Hotels.com guest review

6/10 Good

Bedroom was dusty, afternoon tea was disappointing with friends, customer care was basic.
Suzie, 1-night trip
Verified Hotels.com guest review