All properties in Monterrey, Nuevo Leon, Mexico

Krystal Urban Monterrey

Hotel with indoor pool, connected to a shopping center, near Galerias Monterrey

  • Free WiFi and free parking
ZAR 909

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  • Krystal Urban Monterrey
  • Krystal Urban Monterrey
  • Indoor Pool
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  • Krystal Urban Monterrey
Krystal Urban Monterrey. Image 1 of 58.
1 / 58Krystal Urban Monterrey
Blvd. Antonio L. Rodríguez 1880, Monterrey, 64650, NL, Mexico
8,4.Very good.
  • Todo excelente. Muy buen servicio y toda la estancia fue muy agradable. Unicamente que…

    Apr 29, 2021

  • Excellent service and hotel was recently renovated. Excellent for resting as it is in a…

    Dec 19, 2020

See all 294 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking

The following facilities are closed seasonally each year. They will be closed from January 1 to September 30:
  • Swimming pool
    • Free parking
    • Pool
    • Free WiFi
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 150 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Indoor pool
    • Breakfast available
    • Free area shuttle

    For families

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Private bathroom
    • Television
    • Free toiletries
    • Terrace

    What’s around

    • Galerias Monterrey - 33 min walk
    • Spainish Consulate - 5 min walk
    • Plaza San Pedro Mall - 24 min walk
    • Museo del Obispado - 2.8 mi / 4.5 km
    • Paseo San Pedro - 2.5 mi / 4.1 km
    • UANL School of Medicine - 2.6 mi / 4.2 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    • Junior Suite, 1 King Bed
    • Superior Room, 1 King Bed
    • Superior Room, 2 Double Beds


    Blvd. Antonio L. Rodríguez 1880, Monterrey, 64650, NL, Mexico
    • Galerias Monterrey - 33 min walk
    • Spainish Consulate - 5 min walk
    • Plaza San Pedro Mall - 24 min walk

    What’s around


    • Galerias Monterrey - 33 min walk
    • Spainish Consulate - 5 min walk
    • Plaza San Pedro Mall - 24 min walk
    • Museo del Obispado - 2.8 mi / 4.5 km
    • Paseo San Pedro - 2.5 mi / 4.1 km
    • UANL School of Medicine - 2.6 mi / 4.2 km
    • Macroplaza - 5.4 mi / 8.8 km
    • Plaza Fiesta San Agustin - 4.8 mi / 7.7 km
    • Barrio Antiguo - 5.3 mi / 8.6 km
    • KidZania Monterrey - 5.7 mi / 9.1 km
    • Santa Lucia Riverwalk - 5.7 mi / 9.1 km

    Getting around

    • General Mariano Escobedo Intl. Airport (MTY) - 32 min drive
    • Free area shuttle

    At a glance

    Hotel size

    • This hotel has 150 rooms


    • Check-in time 3 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

    Special check-in instructions

    Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18


    • Pets not allowed


    • Free WiFi in public areas
    • Free WiFi in rooms


    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options

    Other information

    • Smoke-free property
    *See small print for additional details or extra charges

    In the hotel

    Taking the kids?

    • In-room childcare (surcharge)

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Room service (during limited hours)

    Things to do

    • Indoor pool

    Working away

    • 24-hour business center
    • Number of meeting rooms - 2


    • 24-hour front desk
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage


    • Elevator
    • Safe-deposit box at front desk
    • Picnic area
    • Terrace


    • In-room accessibility
    • Wheelchair-accessible parking

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Minibar
    • Coffee/tea maker
    • Iron/ironing board

    Freshen up

    • Private bathroom
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • Flat-screen TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water


    • Daily housekeeping
    • In-room safe

    Special features


    Onsite venue - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

    Small print

    Also known as

    • Krystal Urban Monterrey Hotel
    • Krystal Urban Hotel
    • Krystal Urban
    • Krystal Urban Monterrey Hotel
    • Krystal Urban Monterrey Monterrey
    • Krystal Urban Monterrey Hotel Monterrey

    Optional extras

    Buffet breakfast is offered for an extra charge of MXN 149 for adults and MXN 75 for children (approximately)


    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 48 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts credit cards. Cash is not accepted.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


    • Yes, Krystal Urban Monterrey does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an indoor pool.
    • Sorry, pets aren't allowed.
    • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
    • Yes, there's an onsite restaurant that offers Mexican cuisine. Nearby restaurants include Corner Deli (2.1 mi), Bread Panaderos Artesanales (2.1 mi), and Yama-to Valle (2.1 mi).
    • No, this hotel doesn't have a casino, but Casino Monterrey (9-min drive) and Foliatti Casino (10-min drive) are both nearby.
    • Krystal Urban Monterrey has an indoor pool and a picnic area.
    8,4.Very good.
    • 8,0.Very good

      Buen hotel de calidad media. No es nada fancy pero funciona para

      1 night trip, Dec 12, 2020

      Verified Expedia guest review

    • 10,0.Exceptional


      Tomas, 9 night business trip, Dec 2, 2020

      Verified guest review

    • 10,0.Exceptional

      Great hotel in a great zone. Very new and spacious

      ChefRod, 1 night trip, Jul 21, 2020

      Verified Orbitz guest review

    • 10,0.Exceptional

      Everything was excellent!!! Una precaucion perfecta con esta situacion de Covid19, tanto en habitacion como en restaurant y magnifique servicio

      ROSYESCAMILLA, 4 night family trip, Jul 18, 2020

      Verified Expedia guest review

    • 6,0.Good

      El staff fue sumamente agradable todo el tiempo y siempre dispuesto a servir El cuarto le faltaba limpieza y tuvimos que pedir mas extra cuidado en eso, especialmente la alfombra donde se veían uñas y polvo en los muebles. No había una plancha no secadora de pelo. No pudimos abrir las cortinas porque la vista era hacia un edificio en construcción y si fue molestia pues los outlets no funcionaban solo uno detrás de la cama y una lampara; el resto de las lámparas no prendían. La cafetera fue el mismo drama no funcionó. Hemos llegado en otras ocasiones y esta fue la que mas decepción nos causo.

      Rossyd, 6 night family trip, Feb 27, 2020

      Verified Expedia guest review

    • 4,0.Fair

      El desayuno bufete que manejan está muy bueno y muy variado. La habitación no es nada del otro mundo, el colchón viejo y muy suave para mí gusto, la pantalla de la televisión estaba dañada, no salía agua caliente para bañarse (apenas tibia), no salía aire fresco en el aire acondicionado, no servía la máquina de hielos del piso 1, el estacionamiento olía muy mal a drenaje, una de las patas de la cama estaba rota y la cama se movía

      Fernando, 1 night family trip, Feb 15, 2020

      Verified Expedia guest review

    • 6,0.Good

      Clean, modern room. Broken lamp, hanging. AC inadequate. Prepaid for breakfast, then argued with waiter for 15-minutes about whether I had pre-paid.

      Lee, 1 night trip with friends, Jan 30, 2020

      Verified Expedia guest review

    • 10,0.Exceptional

      Very nice and clean. Very good location. Recommended.

      2 night family trip, Jan 17, 2020

      Verified Expedia guest review

    • 10,0.Exceptional

      Nice hotel

      Nice location, price and really affordable prices

      RENE, 1 night family trip, Jan 2, 2020

      Verified guest review

    • 8,0.Very good

      The first night, unfortunately, was not as pleasant as I would like to admit. the air conditioning in the first floor was not fully functional and the climate was stuck on 28C/82.4F... I was more tired than willing to relocate and had hopes the temperature would decrease eventually as I arrived at midnight, which was not the case. The next day, the staff immediately assisted me in relocating rooms and from there on, I was 100% completely satisfied with my stay! The second room on the fourth floor was very clean, comfortable and relaxing! The dinner and breakfast options are high quality with Room service running all night long. I highly recommend this for the value you receive for the price!

      MauM., 4 night family trip, Nov 27, 2019

      Verified Expedia guest review

    See all 294 reviews