Enigma Lifestyle

What stay? We paid and booked this establishment 26/09/2018 due to arrive 29/06/2018. Upon arrival, our company Director said they had no rooms available for his booking. They were not very helpful and said they made an error, double booking. Nobody contacted us to explain about the double booking and they blatantly ignored our refund request of R900. We had to be contempt with a discount voucher from Hotels.com due to the fact that not even Hotels.com could get hold of the establishment. Pathetic!!!!!!!!

Nice place to stay but no room service or restaurant. Room didn't have coffee or milk. Only tea bags and sweetener. Hair dryer was available but not plug point adapter.

The R1000 deposit was made but when checking out the management staff was not in at 9am as per the office hours. Had to leave without refund. I am calling the number on Hotel.com for the hotel but the number goes to a former employee. The contact number on their website is not in service. Now I have to have a colleague go to the hotel in person to get my refund.

The room was fine. But, some consumables were not provided enough, floor mats were missing on 2nd day. In needs, the only contact number they had was not available to interact and we have to walk down to reception which is only available from 9 to 5. Plus, the reception was not pleasant to interact with.