Destination
Guests
All properties in Costa Mujeres, Quintana Roo, Mexico

Riu Palace Costa Mujeres-All Inclusive

Costa Mujeres beachfront property with free water park and spa

  • Free buffet breakfast, free WiFi, and free parking

Image gallery

  • Pool
  • Pool
  • Beach
  • Beach
  • Pool
Pool. Image 1 of 85.
1 / 85Pool
8,8.Fabulous.
  • The staff is extremely friendly and helpful, the hotel is in great condition, the food is…

    May 21, 2021

  • It is a beautiful resort! The front desk staff were amazing. Definitely recommend it.…

    May 18, 2021

See all 520 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Walkable
Convenient
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 670 guestrooms
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 2 poolside bars
  • Full-service spa
  • 5 outdoor pools

Feel at home

  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Private bathroom
  • Separate bathtub and shower
  • Separate sitting area

What’s around

  • On the beach
  • Mujeres Beach - 44 min walk
  • Playa Mujeres Golf Club - 3.2 mi / 5.2 km
  • Punta Sam Beach - 5.3 mi / 8.5 km
  • Punta Sam Ferry Terminal - 5.6 mi / 9 km
  • Cancún Underwater Museum (Cancún) - 7.2 mi / 11.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite, Garden View (B)
  • Junior Suite, Garden View (L)
  • Junior Suite, Garden View (U)
  • Junior Suite, Oceanfront (E)
  • Junior Suite, Oceanfront (U)
  • Junior Suite, Ocean View (B)
  • Junior Suite, Ocean View (E)
  • Junior Suite, Ocean View (L)
  • Junior Suite, Sea View (M)
  • Junior Suite, Ocean View (U)
  • Junior Suite, Partial Ocean View (B)
  • Junior Suite, Partial Ocean View (E)
  • Junior Suite, Partial Ocean View (L)
  • Junior Suite, Partial Ocean View (M)
  • Junior Suite, Partial Ocean View (U)
  • Junior Suite, Ocean View (Large, B)
  • Junior Suite, Ocean View (Grande, L)
  • Junior Suite, Ocean View (Grande, M)
  • Junior Suite, Ocean View (Large, U)
  • Suite, Oceanfront (L)
  • Suite, Oceanfront (U)
  • Junior Suite (Swim-Out, B)
  • Junior Suite (Swim-Out, L)
  • Junior Suite (Swim-Out, M)
  • Junior Suite (Swim-Out, U)
  • Junior Suite, Garden View (B2C-US)
  • Junior Suite, Partial Ocean View (B2C-US)
  • Junior Suite (B2C-US)
  • Junior Suite (Swin Ot, Adults Only B2C)
  • Junior Suite, Oceanfront (B2C-US)
  • Junior Suite (B2C-US)
  • Suite, Oceanfront (B2C-US)
  • Junior Suite, Accessible (B2C-US)
  • Junior Suite (M)
  • Junior Suite, Garden View (E)
  • Junior Suite, Garden View (B2C CAN)
  • Junior Suite, Partial Ocean View (B2C CAN)
  • Junior Suite (B2C CAN)
  • Junior Suite, Oceanfront (B2C CAN)
  • Junior Suite (B2C CAN)
  • Suite, Oceanfront (B2C CAN)
  • Junior Suite, Accessible (B2C CAN)
  • Junior Suite (B2C CAN)

Location

  • On the beach
  • Mujeres Beach - 44 min walk
  • Playa Mujeres Golf Club - 3.2 mi / 5.2 km

What’s around

Landmarks

  • On the beach
  • Mujeres Beach - 44 min walk
  • Playa Mujeres Golf Club - 3.2 mi / 5.2 km
  • Punta Sam Beach - 5.3 mi / 8.5 km
  • Punta Sam Ferry Terminal - 5.6 mi / 9 km
  • Cancún Underwater Museum (Cancún) - 7.2 mi / 11.6 km
  • El Meco Archaeological Site - 7.6 mi / 12.2 km
  • El Niño Beach - 8.3 mi / 13.4 km
  • Gran Puerto Pier - 8.9 mi / 14.3 km
  • Ultramar Ferry Puerto Juárez - 9.1 mi / 14.7 km
  • Norte Beach - 10.5 mi / 16.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

At a glance

Size

  • 670 rooms
  • Arranged over 5 floors

Arriving/leaving

  • Check-in time 4:00 PM-11:30 PM
  • Check-out time is 11:00 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 6 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Beach sun loungers
  • Beach umbrellas
  • Number of outdoor pools - 5
  • Waterslide
  • Fitness facilities
  • Full-service spa
  • Steam room
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Water skiing on site
  • Free water park access
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities

Lessons/classes/games
  • Aerobics
  • Water fitness

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova. Services include facials and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily.

Dining

Spaces - This buffet restaurant specializes in international cuisine.

Zarape - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Japan - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Roma - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Steam room
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Water skiing on site
  • Free water park access

Small print

Also known as

  • Riu Palace Costa Mujeres-All Inclusive Resort Costa Mujeres
  • Riu Palace Costa Mujeres All Inclusive
  • Riu Costa Mujeres Inclusive
  • Riu Palace Costa Mujeres-All Inclusive Resort
  • Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
  • Riu Palace Costa Mujeres-All Inclusive All-inclusive property
  • Riu Palace Costa Mujeres-All Inclusive Costa Mujeres
  • Riu Palace Costa Mujeres-All Inclusive All-inclusive property
  • All-inclusive property Riu Palace Costa Mujeres-All Inclusive

Optional extras

Babysitting/childcare is available for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Riu Palace Costa Mujeres-All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 5 outdoor pools.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - 11:30 PM. Check-out time is 11:00 AM. Express check-in and check-out are available.
  • Yes, there are 6 onsite restaurants, featuring international cuisine.
  • No, this property doesn't have a casino, but PlayCity Casino (23-min drive) and Royal Yak Casino and Sports Book (24-min drive) are both nearby.
  • Have fun with onsite activities like kayaking, water skiing, and snorkeling. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Riu Palace Costa Mujeres-All Inclusive also has 2 swim-up bars, 2 poolside bars, and a 24-hour health club, as well as spa services, a garden, and access to a nearby outdoor pool.
8,8.Fabulous.
  • 10,0.Exceptional

    all great!

    SERGIO, 4 night family trip, Apr 28, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The BEST!! Can’t wait to go back!

    This place was fantastic!! The food was wonderful, the beach area was beautiful just like the rest of the resort. We were blown away by the friendly and attentive staff! The best service hands down! Brenda and Felipe were simply wonderful to us and everyone else around us. Our room was great too! We ended up with an ocean view from our booked garden view room because of how the hotel is set up. The housekeeping staff were quick and extremely thorough. Thank you for a wonderful, relaxing and much needed vacation. We will be back!!!!!

    Stephanie, 5 night trip, Mar 20, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Everything was perfect ,I had a wonderful time in here. I would come back

    3 night trip, Mar 11, 2021

    Verified Orbitz guest review

  • 10,0.Exceptional

    The hotel is amazing! Great service and I have to give a shoutout to every single waiter and pool bartender, they are amazing!

    4 night trip with friends, Mar 8, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Everything was very good. but they don't have a room service

    4 night family trip, Mar 5, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    The resort was amazing, great rooms very clean, the food was outstanding and the service in general was excellent. I strongly recommend this resort to everyone

    4 night family trip, Mar 5, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    This resort was really nice. Everything was clean and they take temperatures and give hand sanitizer everytime you enter the restaurants. Beautiful ocean and clean beaches. I did have an ocean view but should've gotten an ocean front instead. While i did see the ocean, i had to look pass the rest of the resort and the restaurants buildings. Was able to see the water but not the beach. The food was just ok, nothing special or memorable. I didn't come across any unfriendly staff, everyone was nice and welcoming.

    3 night trip, Mar 4, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Everything was amazing. We stayed at swim out pool with sea view and hot tub. Water pressure from the shower was great. Food was incredible, service was on another level. The servers and the entertainment group made our experience great. My husband had a blast with them. Housekeeping was good too. I just wish all of their restaurants were open every night but it’s understandable since they are operating at a lower capacity. Pool was nice and relaxing. We had a great time at the pool bar. Thank you to the servers Franco, Jerry, Christopher their service and dedication was from another world. And thanks to David, Melanie & Manuel from the entertainment group, kept my husband busy while i was tanning & relaxing. My only complaint goes to the transportation company (smiles & go) the first person who picked us up (i don’t remember his name) he was great, he gave us a talk about Cancun, tours that we can do, fun things to do, he explained as much as he could about the city, great service from him. On another side, we had Ivan who picked us up march 9 12pm at the hotel, not only he was talking on the phone the whole 1 hour ride to the airport (with airpods on) but he laughed at my husband’s face for the tip he gave him. Not only we tipped him anyways after that, but he was expecting more. We felt super disrespectful since we gave him something and he laughed at us. And just to clarify it wasn’t a low tip or even coins, it was a regular tipping amount.

    5 night family trip, Mar 4, 2021

    Verified Expedia guest review

  • 8,0.Very good

    The staff was exceptional! The room we chose had a lovely private swim out pool, great water pressure in the shower and great housekeeping. The beach was great, excellent shows in the evenings and lots of activities by the pools. The food was just OK. Breakfast was very good. The dinner selections were ok but the beef I had through out the resort seemed sketchy...as if it was not really beef. The texture was similar to tofu. Overall, I would definitely stay here again. It is the perfect place to relax.

    4 night romance trip, Mar 3, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Our private pool on patio, and great food .the staff was friendly and helpful. Wonderful views fun place to stay.

    4 night family trip, Mar 3, 2021

    Verified Expedia guest review

See all 520 reviews