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Hotel Suites La Roca

Apartment with kitchenette, near Market 28

  • Free WiFi

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  • Hotel Suites La Roca
  • Hotel Suites La Roca
  • Rooftop Pool
  • Rooftop Pool
  • Hotel Suites La Roca
Hotel Suites La Roca. Image 1 of 52.
1 / 52Hotel Suites La Roca
6,8.Good.
  • This is a nice hotel with all the amenities that we needed for our 10 days. We enjoyed a…

    Aug 25, 2020

  • Friendly staff, especially the Argentinian man, simply the best atttitude.

    Jul 18, 2020

See all 58 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • 24 hours Gap period enforced between guest stays -
  • Free parking
  • Pool
  • Free WiFi
  • Kitchenette
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 18 smoke-free apartments
  • Daily housekeeping
  • Outdoor pool
  • Rooftop terrace
  • Terrace
  • 24-hour front desk

Feel at home

  • Kitchenette
  • Cookware, dishware, and utensils
  • Stovetop
  • Microwave
  • Refrigerator
  • Television

What’s around

  • In Downtown Cancun
  • Las Americas Cancun Mall - 39 min walk
  • Market 28 - 19 min walk
  • Plaza Las Americas - 39 min walk
  • Séptimo Día Adventist Church - 11 min walk
  • Mercado 23 - 15 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Family Suite, 2 Bedrooms, Kitchenette
  • Superior Suite, 1 King Bed, Kitchen
  • Superior Suite, 1 Bedroom, Kitchen
  • Superior Suite, 1 Double Bed, Kitchenette
  • Superior Suite, 2 Bedrooms, Kitchen

Location

  • In Downtown Cancun
  • Las Americas Cancun Mall - 39 min walk
  • Market 28 - 19 min walk

What’s around

Landmarks

  • In Downtown Cancun
  • Las Americas Cancun Mall - 39 min walk
  • Market 28 - 19 min walk
  • Plaza Las Americas - 39 min walk
  • Séptimo Día Adventist Church - 11 min walk
  • Mercado 23 - 15 min walk
  • Fernando Toro Valenzuela Stadium - 15 min walk
  • Cristo Rey Church - 22 min walk
  • Las Palapas Park - 22 min walk
  • Benito Juarez Municipal Building - 23 min walk
  • PlayCity Casino - 28 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

At a glance

Size

  • 18 apartments

Arriving/leaving

  • Check-in time 3:00 PM-6:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking limited
  • Height restrictions apply for onsite parking
  • Onsite garage
  • Free offsite parking nearby

Other information

  • Smoke-free property
* See small print for additional details or extra charges

The manager

Speaks: English, Spanish

At the aparthotel

Things to do

  • Outdoor pool

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage

Facilities

  • Rooftop terrace
  • Terrace

Languages Spoken

  • English
  • Spanish

In the apartment

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Freshen up

  • Rainfall showerhead
  • Shower only
  • Free toiletries

Be entertained

  • 55-inch flat-screen TV
  • Digital TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Microwave
  • Kitchenette
  • Stovetop
  • Cookware, dishware, and utensils

More

  • Daily housekeeping

Small print

Also known as

  • Hotel Suites Roca Cancun
  • Hotel Suites La Roca Cancun
  • Hotel Suites La Roca Aparthotel
  • Hotel Suites La Roca Aparthotel Cancun
  • Hotel Suites Roca
  • Suites Roca Cancun
  • Suites Roca

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned, and disinfectant is used to clean the property.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Suites La Roca does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes. Onsite parking options include a garage.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 6:00 PM. Check-out time is noon. Express check-in and check-out are available.
  • Yes. Nearby restaurants include El Pocito (7-min walk), Las Quekas (13-min walk), and El Pescado Ciego (2.2 mi).
  • Hotel Suites La Roca has an outdoor pool.
6,8.Good.
  • 2,0.Poor

    Far from beach, small, and poor neighborhood. Five-ten min wait to get into my room if you comeafter they lock the front door at night. One time I waited 15 minutes outside at night in the most crime ridden neighborhood in Cancun.

    Marvin, 5 night trip, Jan 26, 2020

    Verified Expedia guest review

  • 2,0.Poor

    Property is in a high crime district. Room was absolutely filthy. It was not fit for human habitation. There was human bio matter splattered on the wall. The "air conditioning" that was advertised was a one room (bedroom) air conditioner that did not work. There was no way to escape the room but through the door if there were a fire. You would be trapped. No deadbolt for security on the cardboard thin door. There was, however, a huge iron door that slid across the only entry at night thus trapping you inside. We did not stay after seeing the condition of the room and facilities. They would not refund our money. Stay away from this dung pit.

    Doc, 5 night romance trip, Jan 25, 2020

    Verified Expedia guest review

  • 8,0.Very good

    It was a good value I would stay there again there were stores close by

    14 night family trip, Dec 4, 2019

    Verified Orbitz guest review

  • 10,0.Exceptional

    Good thank you i enjoy verymuch everythink i wil come back

    8 night trip, Oct 12, 2019

    Verified Expedia guest review

  • 2,0.Poor

    Due to the fact that I can't write a lot I've condensed my complaint into a list. Day 1: Manager gave me a one bedroom with two twins beds for me and my family of 3. The pool was dirty and not working. Day 2: On 2 separate occasions the toilet failed to flush. Day 3: Same small 1 bedroom two twin beds. Pool still not working. Day 4: Toilet was fixed and stopped flushing again. Day 5, 6: Bedsheets were loose and came off mattress in the morning. Day 7: Housekeeping was informed. New bedsheets were given but same problems persisted. Day 8: Extremely loud music from 11pm - 3am resonating from a bar across the street. Unbearable to sleep. Day 9: Previous issues persisted. Front desk worker warned me about walking outside in front of the hotel at night because 3 prostitutes robbed a hotel guest. Day 10: Toilet not flushing again. Front desk was notified. Claimed to have fixed but still not flushing. Found a blood stain on my pillow case before going to sleep. Day 12: Arrived at 9pm both AC units not working. Beeping and flashing numbers. Microwave beeping. TV not working. Hotel worker claimed it was an electrical problem, but refrigerator, ceiling fan, and lights were all working. My family and I left 3 days before we were supposed to at 12AM. At this point I drove around Cancun until Expedia rushed to find us a better hotel in the area. The owner forced front desk associate to return our money out of his own wallet. The loud bar music was nonstop from day 1 until the day we left.

    14 night romance trip, Jul 16, 2019

    Verified Expedia guest review

  • 2,0.Poor

    When we booked the hotel we were pleased with the amenities and the fact that it was in Cancun. However it was clear after the first few days that our time there was not going to be a good time. The first issue was that we booked a room with a twin bed and a queen bed and the room we got had a twin bed and a full bed which is smaller than a queen. They did move us to a larger room, which we were happy about. Our problems started in the new room. The first problem was that the toilet was not flushing and we had to tell them three different times. Each time we told them we were assured that it would be fixed and we came back and it would be fixed for a day and then it stopped working again. The bed sheets have coming off of the bed so we were sleeping on a dirty mattress. We talk to both housekeeping as well as the front desk about this issue and again we were assured that it would be fixed and it was never fixed. One of the reasons we booked the hotel is because it had a pool and a hot tub.Hot tub. When we arrived at the hotel the pool was green and full of algae. We were told that it was going to be cleaned it was clean for about a day and then we were notified that the filter was not working so the pool will not stay clean as it should. One night before bed we noticed a blood spot on the pillow case. And they tried to tell us that it was from us. The final straw was three days before the end of our trip. We came home after a long day out to both of our AC units not working.

    14 night trip, Jul 16, 2019

    Verified Expedia guest review

  • 4,0.Fair

    Good Place

    Nightly rate was very good for me - for a regular Mexican with 150 pesos per day was not. May be, that is why it kind of empty

    Mostaque, 1 night family trip, Jul 14, 2019

    Verified Hotels.com guest review

  • 4,0.Fair

    Address was confusing

    Omer, 1 night family trip, Jul 11, 2019

    Verified Hotels.com guest review

  • 2,0.Poor

    This place is the worst “hotel” I’ve ever stayed at! It shouldn’t be called or labeled as a hotel. The neighborhood is so dangerous that not even the taxi drivers wanted to go there. For real!! There’s a street with prostitutes just nearby. You take from here.

    RODRIGO, 4 night trip, Dec 21, 2018

    Verified Expedia guest review

  • 4,0.Fair

    Nothing is provided in the kitchen. You need to purchase plates, cups, utensils, napkins, etc. and there is no stove. Only a microwave that barely works. Water pressure is poor. Every other day we couldn’t flush the toilet. Last day there we had no water at all. Rooms are basic. The pool was nice. The inn keepers do not speak any English. Brush up on your Spanish or have google translate handy.

    Jacki, 9 night trip, Jul 17, 2018

    Verified Expedia guest review

See all 58 reviews