The Towers Hotel and Spa

Photo gallery for The Towers Hotel and Spa

Primary image
Indoor pool
Indoor pool
Indoor pool
In-room safe, desk, iron/ironing board, free WiFi

Overview of The Towers Hotel and Spa

The Towers Hotel and Spa

3.5 star property
3.5-star hotel in Neath with indoor pool and restaurant

8,4/10 Very good

122 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
The price is R1 940
Price available on 2022/06/30
Map
Ashleigh Terrace, Jersey Marine, Neath, Wales, SA10 6JL
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Fitness center
  • Sauna
  • Steam room
  • Room service
  • Spa services
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Garden
For families
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Cable TV service
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Plantasia - 7 min drive
  • Swansea Castle - 7 min drive
  • Gwyn Hall - 7 min drive
  • Grand Theatre - 8 min drive
  • National Waterfront Museum - 13 min drive
  • Aberavon Beach - 8 min drive
  • Neath Golf Club - 9 min drive
  • Swansea Beach - 11 min drive
  • Swansea University - 17 min drive
  • Singleton Park - 11 min drive
  • Margam Country Park - 11 min drive

Getting around

  • Cardiff International Airport (CWL) - 54 min drive
  • Baglan Station - 5 min drive
  • Skewen Station - 6 min drive
  • Briton Ferry Station - 6 min drive

About this property

The Towers Hotel and Spa

At The Towers Hotel and Spa, you'll be 4.8 mi (7.7 km) from Grand Theatre and 5.9 mi (9.6 km) from Swansea University. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include an indoor pool, a bar/lounge, and a fitness center. Fellow travelers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 70 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast 7 AM–10 AM on weekdays and 7:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Fitness center
  • An indoor pool
  • Spa services
  • Sauna
  • Steam room

Languages spoken

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Fees & policies

Optional extras

  • Spa access is available for an extra charge of GBP 15 per day

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for GBP 15.0 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access is available for an extra charge of GBP 15 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Towers Hotel Neath
Towers Neath
The Towers Hotel and Spa Hotel
The Towers Hotel and Spa Neath
The Towers Hotel and Spa Hotel Neath

Frequently asked questions

Overall score and ratings

8,4

Very good

8,3/10

Cleanliness

8,7/10

Staff & service

7,8/10

Amenities

8,1/10

Property conditions & facilities

7,5/10

Eco-friendliness

10/10 Exceptional

Excellent hotel
We stayed for two nights in a superior room which was perfectly clean and comfortable. Only minor problems that did not affect our stay were we had to have the room card re-programmed twice to get access, despite keeping it well away from mobile phones, and changing channels on the otherwise excellent TV was difficult. There was also a lovely chill-out lounge near our room which appeared to be a brilliant facility, we just didn't have an opportunity to use it during our visit. The restaurant, staff and food were nothing short of excellent. The only negative experience during our stay was the night porter displaying totally unwarranted and staggeringly rude and arrogant behaviour towards my wife when he would have been better offering assistance, however our complaint was taken seriously by the hotel and we were content to leave them to take their own action. While he let his employers and colleagues down badly he is clearly not representative of the standards at this excellent hotel which I recommend and would look forward to staying at again if the opportunity arose.
David, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

MARK, 1-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing.
The Spa facility was good . The rooms are dated and need complete refurbishment. Beds were comfortable.The breakfast was OK but limited options. Easy access from motorway and free parking. Not good value for money.
colin, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Good Weekend
The stay was lovely, food was lovely very helpful and friendly staff nothing was to much trouble. Room was a bit dated but it was clean
Ceri, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great food, great staff and good sleep.Rapunzel's tower adds a bit more.
Diana, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Peter, 1-night trip
Verified Hotels.com guest review

8/10 Very good

david, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Upsetting experience due to rude staff.
Having stayed at The Towers numerous times, I have found that some rooms are nicer than others. We’ve always had nice rooms, however this time our room wasn’t up to the usual standard. It was a lot smaller and noisier being just above the reception desk. Usually staff are lovely and couldn’t be more helpful. This time staff were shouting over each other at reception, there was a “can’t be bothered” attitude from the reception staff, who were a little rude. The worst experience was in the restaurant, due to the waitress who was rude and humiliating. The food ( A Caesar Salad) arrived wasn’t what was expected. When compared to what was described on the menu, it was clear there were ingredients missing. In addition to the lack of ingredients, the lettuce was drowning in dressing. There was more dressing than salad. I couldn’t eat the meal. The couple on the table next to us approached me to say they wouldn’t have been happy if they had been served what I had been served and that they were shocked at how the lady serving us had spoken to me. It certainly tainted our whole experience and we left as soon as my partner finished his meal. I have contacted the hotel via email and received no response.
1-night trip
Verified Hotels.com guest review

6/10 Good

Chanelle, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Dominic, 1-night business trip
Verified Hotels.com guest review