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All properties in Costa Mujeres, Quintana Roo, Mexico
1 room, 2 adults
All inclusive

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (free)
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440, Mexico

All-inclusive beachfront property with free water park, near Playa Mujeres Golf Club
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The infrastructure of the hotel is great. Rooms are good. Food and service is terrible. I…Apr 19, 2021
  • Gorgeous property! The restaurants were delicious, although it was a bit difficult to…Dec 30, 2020

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

from ZAR 4,886
  • Junior Suite Garden View
  • Loft Suite
  • Family Selection Junior Suite Beachfront
  • Family Selection Loft Suite
  • Connected Family Suite
  • Junior Suite Garden View Single Use
  • Junior Suite + One FREE Lesson at Rafa Nadal Tennis Centre
  • Junior Suite Poolside
  • Junior Suite Poolside Ocean View
  • Junior Suite Beachfront
  • Junior Suite Beachfront Ocean View

What’s around Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Landmarks

  • On the beach
  • Norte Beach - 8.8 mi / 14.2 km
  • Las Americas Cancun Mall - 9.5 mi / 15.2 km
  • Market 28 - 10.1 mi / 16.3 km
  • Plaza Las Americas - 10.7 mi / 17.3 km
  • Shark Beach - 11.1 mi / 17.8 km
  • Galenia Hospital - 11.2 mi / 18 km
  • Dolphin Discovery - 11.9 mi / 19.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 670 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
*See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • 8 restaurants
  • 10 bars/lounges
  • 3 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
Working away
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 16146
  • Conference space size (meters) - 1500
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 6
  • Year Built - 2018
  • Elevator
  • Garden
  • Terrace
Accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Memory foam mattress
Freshen up
  • Jetted bathtub
  • Designer toiletries
  • Hair dryer
Be entertained
  • 50-inch Smart TV
  • Pay movies
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Zentropia Spa & Wellness has massage/treatment rooms. Services include facials, body treatments, and manicures and pedicures. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Isla Blanca (ShowCooking) - This family restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Portofino (Italian) - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Dorado (Steak House) - This steakhouse specializes in barbecue and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Chang Thai (Thai Cuisine) - This theme restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Sumptuori (Japanese) - This theme restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis courts -
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Free water park access

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive’s small print

Also known as

  • Grand Palladium Costa Mujeres Resort All Inclusive
  • Grand Palladium Resort All Inclusive
  • Grand Palladium All Inclusive
  • Grand Palladium All Inclusive
  • Grand Palladium Costa Mujeres Resort All Inclusive
  • Grand Palladium Costa Mujeres All Inclusive
  • Grand Palladium Costa Mujeres Resort Spa All Inclusive

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 8 AM to 8 PM.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property accepts credit cards and debit cards. Cash is not accepted. 

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 25.35 per accommodation, per night

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

  • Does Grand Palladium Costa Mujeres Resort & Spa - All Inclusive offer free cancellation for a full refund?
    Yes, Grand Palladium Costa Mujeres Resort & Spa - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8 AM to 8 PM.
  • Are pets allowed at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
    You can check in from 3 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
    Yes, there are 8 onsite restaurants, featuring local and international cuisine.
  • Is airport shuttle service offered by Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
    Yes, an airport shuttle is available.
  • Is there an onsite casino at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?
    No, this property doesn't have a casino, but PlayCity Casino (14-min drive) and Royal Yak Casino and Sports Book (15-min drive) are both nearby.
  • What is there to do at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive and nearby?
    Have fun with onsite activities like kayaking, windsurfing, and snorkeling and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Grand Palladium Costa Mujeres Resort & Spa - All Inclusive also has 3 poolside bars, 10 bars, and a health club, as well as spa services, an arcade, and a garden.

Recent reviews

Very good 8,2 From 321 reviews

Exceptional 10,0
The property is gorgeous and kept very nicely. It is a very big complex, requires a lot of walking, or you can take a golf cart or a boat that runs in the afternoon. The food was very good in general, this resort does not offer a buffet dinner, all a la cart restaurants for dinner only. The service was super, pools were great. The ocean was cold for me and it was super windy during our whole stay. We loved the resort but probably won't go back for two reasons: it is just too big for us and they couldn't handle my Celiac son, only on day 5 of our vacation they came up with the bread and pancakes. I found it very strange, as the hotel is so big and a five star. We had much better celiac menu in hotels half the price of this one.
us6 night family trip
Very good 8,0
quality of facilities was excellent, but grounds were only average. food quality was good but not excellent
us7 night family trip
Exceptional 10,0
Excelente!
Un excelente servicio, los empleados súper atentos decido a la Pandemia pudimos ver limitaciones en cuanto a algunos servicios y variedad de alimentos así como cómo personal limitado. El lugar esta hermoso! Recomendamos visitar el Spa !
Gabriela, ca6 night trip
Exceptional 10,0
Best resort ever! Very clean and the staff was very attentive. We will be returning!
Jackie, us3 night family trip
Exceptional 10,0
The property is very well kept and we had great service there. I appreciated that golf carts were continually running to transport us around with the resort being as large as it was. My son loved the virgin fruity drinks and we thought the pools were beautiful and clean. The beach was well maintained.
Chmeliar, us5 night family trip
Exceptional 10,0
This resort was a great place to lay back and relax. My husband and I were there for 6 nights and had a blast. The food isn't amazing, but it's good and we were always left feeling satisfied. The pools, beach and bars were great to relax at and waste time in the best way possible.
Maren, us6 night romance trip
Exceptional 10,0
second year at this property and we love it ! staff is very professional, the service they provide its outstanding.
EdgarG, us5 night family trip
Poor 2,0
Incredibly disappointing. My father had a medical emergency at their facility and was left unattended for over an hour while in a dangerous situation. He contacted the hotel for a doctor/help multiple times and no aid was given. He was then forced to call a cab and take himself to the ER in MEXICO (NOT his country nor does he speak the language), while in extreme distress. I do not care what excuse the hotel may have for this complete disregard to my father and his wellbeing, but this is just irresponsible and unacceptable. Thankfully my father took matters into his own hands. The hotel refused to assist in any way during or after the event. Also extremely overpriced. There are better options in the Cancun area. I do not recommend this facility.
Nara, us6 night family trip
Poor 2,0
On my second day of stay in the hotel I ate at a restaurant called Poseidon but the food was terrible and unfortunately in the afternoon I got food poisoning and vomited several times at night the next day I didn't feel like trying any food because inside the hotel there is no restaurant that is worth it
Navarros, us4 night family trip
Exceptional 10,0
Great resort! Very friendly and clean. Looking forward to returning soon.
us5 night family trip

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive