Mama Shelter Belgrade

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Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Overview of Mama Shelter Belgrade

VIP Access

Mama Shelter Belgrade

4.0 star property
Belgrade hotel with restaurant and 24-hour fitness, aimed at LGBTQ guests

9,2/10 Superb

295 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
Map
Kneza Mihaila 54A, Belgrade, 11000
Main amenities
  • Daily housekeeping
  • Restaurant
  • Rooftop terrace
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • Room service
  • Babysitting
  • 4 meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
For families
  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Stari Grad
  • Knez Mihailova Street - 1 min drive

Getting around

  • Nikola Tesla Airport (BEG) - 28 min drive
  • Belgrade Dunav Station - 12 min drive
  • Belgrade Centre Railway Station - 17 min drive
  • Airport shuttle (surcharge)

About this property

Mama Shelter Belgrade

A great choice for a stay in Belgrade, Mama Shelter Belgrade features a rooftop terrace and offers an airport shuttle (available 24 hours) for EUR 30 per vehicle. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Mama Restaurant, which serves international cuisine and is open for breakfast, lunch, and dinner. The helpful staff and restaurant get good marks from fellow travelers.

Languages

English, French, German, Italian, Serbian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 125 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 2:00 AM
  • Early check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 per room, up to 26 lbs)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Secured onsite self parking (EUR 30 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Smoke-free property
  • Caters to LGBTQ guests

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7 AM–11 AM on weekends
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free
  • Babysitting (surcharge)

What to do

  • Bicycle rentals nearby

Working away

  • 4 meeting rooms
  • Conference space (2917 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2018
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • 24-hour fitness center
  • Shopping mall on site

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • French
  • German
  • Italian
  • Serbian
  • Spanish

Room amenities

Be entertained

  • 43-inch Smart TV
  • Premium TV channels

Home comfort

  • Air conditioning and heating
  • Fan

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Mama Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Mama Bar - Onsite bar. Open daily.

Fees & policies

Refundable deposits

  • Deposit: EUR 40 per day

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1.4 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 13 for adults and EUR 7 for children (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Early check-in can be arranged for an extra charge of EUR 39 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for EUR 5.0 per day
  • Rollaway beds are available for EUR 25.0 per day
  • Airport shuttle service for children up to age 14 costs EUR 0 (one-way)
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25 per pet, per night

Parking

  • Secured self parking costs EUR 30 per day
  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

This property caters to LGBTQ guests.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

This property offers portable visual emergency devices on request at check-in.

Also known as

Mama Shelter Belgrade Hotel
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Frequently asked questions

Does Mama Shelter Belgrade offer free cancellation for a full refund?
Yes, Mama Shelter Belgrade does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mama Shelter Belgrade?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mama Shelter Belgrade?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 26 lbs per pet. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Mama Shelter Belgrade?
Yes. Self parking costs EUR 30 per day.
Is airport shuttle service offered by Mama Shelter Belgrade?
Yes, an airport shuttle is available. The charge is EUR 30 per vehicle one-way.
What are the check-in and check-out times at Mama Shelter Belgrade?
You can check in from 3:00 PM - 2:00 AM. There's a charge of EUR 39 for early check-in (subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Mama Shelter Belgrade and nearby?
Have fun during the warmer months with activities nearby such as cycling. Mama Shelter Belgrade also has a 24-hour fitness center.
Are there restaurants at or near Mama Shelter Belgrade?
Yes, Mama Restaurant offers international cuisine. Nearby restaurants include Koffein (3-min walk), Bar Central (4-min walk), and Restaurant Vuk (4-min walk).
What's the area around Mama Shelter Belgrade like?
Mama Shelter Belgrade is in Stari Grad, a short 1-minute walk from Knez Mihailova Street and 7 minutes' walk from Kalemegdan Citadel. Travelers say this hotel is in a good location.

Overall score and ratings

9,2

Superb

9,2/10

Cleanliness

9,2/10

Staff & service

8,8/10

Amenities

9,3/10

Property conditions & facilities

9,2/10

Eco-friendliness

10/10 Exceptional

Wonderful and comfortable stay
I was here for the second time for my Birthday now this time and I love staying at this hotel. Thank you for everything. The feedback I have is: please inform customers there is another elevator if they are queuing to the three busy elevators and please have a look at the air condition it was not really optimal, more people in the reception and keep it up with all the nice art and decorate the rooms more with that, that's why I keep on coming to you guys.
3-night trip
Verified Hotels.com guest review

8/10 Very good

James, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sasha, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jeff, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bradley Vernon, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Miroslav, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Goran, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Christoph Jakob, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

The location, the services and especially the staff at this hotel is amazing. Highly recommend when in BG.
Alexander, 2-night trip
Verified Hotels.com guest review

8/10 Very good

location is super, the check-in female staff was very nice and friendly, also another male staff who speaks perfect english with very clear american accent was very very friendly and helpful ( apology i forget names)! the staff in the resturant 80% were great and nice, 20% were hesitant to provide service and were ignorant ( my husband requested for coffee and salt but the male waiter never came back with anything and he said to my husband you can pick your coffee from the bar yourself without waiting for me!). room carpet needs deep cleaning there are lots of spots! bathroom sink needs cleaning as well it wasn't really cleaned well. which i hated most was the sharable lifts with the shopping mall visitiors! it was very uncomfortable and very disgusting for our luggage to be taken through such lifts with all different types of people there specially with Covid 19 at the corner! parking is a bit expensive compared to the cost of living in general in Serbia! but i have noticed this around serbia no free parkings most you have to pay for it!
Mirza, 3-night family trip
Verified Hotels.com guest review