All properties in Playa del Carmen, Quintana Roo, Mexico

Casa del Árbol Condo

Comfortable apartment with kitchen, near Quinta Avenida

  • Free WiFi and free parking
ZAR 502

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Room
  • Casa del Árbol Condo
  • Casa del Árbol Condo
  • Children’s Pool
  • Guest Room
  • Casa del Árbol Condo
1 / 65Casa del Árbol Condo
8,4.Very good.
  • The apartment had an unpleasant smell. When I arrived in the apartment the refrigerator…

    Oct 29, 2020

  • OMG if I can give them a Zero I would. Read all the 1 star comments. All true. All the 5…

    Oct 29, 2020

See all 169 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Property uses a professional cleaning service
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available

Guests rated location

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Kitchen
  • Air Conditioning

Property highlights

Main amenities

  • 30 apartments
  • Daily housekeeping
  • Outdoor pool
  • Breakfast available
  • Airport shuttle
  • Terrace

Feel at home

  • Free cribs/infant beds
  • Kitchen
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Private bathroom
  • Separate dining area

What’s around

  • In Ejidal
  • Quinta Avenida - 34 min walk
  • Playa del Carmen Main Beach - 37 min walk
  • Playa del Carmen Maritime Terminal - 37 min walk
  • Mamitas Beach Club - 2.4 mi / 3.9 km
  • Xcaret Eco Theme Park - 5 mi / 8.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double Room, 1 King Bed with Sofa bed, Kitchenette
  • Superior Room, 1 King Bed with Sofa bed, Kitchenette
  • Junior Suite, 2 Bedrooms, Kitchenette
  • Exclusive Penthouse, 1 King Bed with Sofa bed
  • Deluxe Penthouse, 1 Bedroom, Executive Level


  • In Ejidal
  • Quinta Avenida - 34 min walk
  • Playa del Carmen Main Beach - 37 min walk

What’s around


  • In Ejidal
  • Quinta Avenida - 34 min walk
  • Playa del Carmen Main Beach - 37 min walk
  • Playa del Carmen Maritime Terminal - 37 min walk
  • Mamitas Beach Club - 2.4 mi / 3.9 km
  • Xcaret Eco Theme Park - 5 mi / 8.1 km
  • Xplor Theme Park - 5.1 mi / 8.2 km
  • Tres Rios Ecopark - 9.7 mi / 15.6 km
  • Maroma Beach - 12.6 mi / 20.3 km

Getting around

  • Cozumel Intl. Airport (CZM) - 13.3 miles/21.4 km
  • Airport shuttle (surcharge)

At a glance


  • 30 apartments
  • Arranged over 5 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Airport shuttle (available 24 hours)*


  • Free onsite self parking
  • Free offsite parking nearby
  • Street parking available
* See small print for additional details or extra charges

The manager

Speaks: English, French, Italian, Spanish

At the aparthotel

Food and drink

  • Local cuisine breakfast daily (surcharge)

Things to do

  • Outdoor pool


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Luggage storage


  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace

Languages Spoken

  • English
  • French
  • Italian
  • Spanish

In the apartment

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker

Things to enjoy

  • Balcony or patio
  • Separate dining area
  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries

Be entertained

  • 32-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Free WiFi

Food and drink

  • Full-sized refrigerator/freezer
  • Kitchen
  • Cookware, dishware, and utensils


  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Casa Árbol Condo Playa del Carmen
  • Casa del Árbol Condo Playa del Carmen
  • Casa del Árbol Condo Aparthotel Playa del Carmen
  • Casa Árbol Condo
  • Casa Del Arbol Del Carmen
  • Casa del Árbol Condo Aparthotel

Optional extras

Local cuisine breakfast is offered for an extra charge of USD 8 for adults and USD 6 for children (approximately)

Airport shuttle service is offered for an extra charge of USD 110.00 per vehicle (roundtrip)


This property advises that enhanced cleaning measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Casa del Árbol Condo does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and contactless check-in and check-out are available.
  • Yes. Nearby restaurants include Hot Casual Food (10-min walk), Alux Restaurant (14-min walk), and Doña Aurelia (2.5 mi).
  • Yes, an airport shuttle is available. The charge is USD 110.00 per vehicle roundtrip.
  • Casa del Árbol Condo has an outdoor pool.
8,4.Very good.
  • 6,0.Good

    Didn’t look how it was shown on Expedia.It was so so not so clean,

    2 night family trip, Oct 18, 2020

    Verified Expedia guest review

  • 2,0.Poor

    I specifically stayed at this hotel for the bunk bed(loft), my son was so excited! I get there and when he takes me to my room it's not the one I booked-I tell him and he says I reserved the one he gave me, not the bunk bed. i said ok and then i checked my app to make sure- I did book the bunk! i go down and tell him and he said the one he gave me is pricier - that was never the point- this is a cheap-ugly hotel, it was only the "cool bunk bed" experience my son wanted. he is little. anyway- AC in the kitchen was not working- pool was gross- area is sketchy

    leydi, 1 night family trip, Sep 20, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    As per previous reviews, enjoyed my stay at the property.

    EclipseTravel, 7 night trip, Aug 12, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Very happy with my stay....Extended due to COVID-19

    EclipseTravel, 16 night family trip, Jul 27, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Nice room just seem like it hadn’t been use for a while and needed a fleshing up.

    2 night trip, Jul 20, 2020

    Verified guest review

  • 10,0.Exceptional

    I have extended my stay at this property because I have enjoyed the previous 4 weeks stay during COVID19... The property & staff have been very good.

    Eclipse-Travel, 14 night business trip, Jul 13, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    I have an extended stay at this property! The property itself is very clean and well maintained. It could get very noisy with many guests because doors are slamming because residents dont understand if balcony doors are open the main entrance door will slam shut. In confined buildings the way this hotel is structured it is constant, even with very few residents. Maybe dampers on the doors could resolve this very easy? Overall the staff have been excellent, very attentive, and always with a smile. Suites are very spacious, and amenities in the suites are very adequate. I would book again if I am staying in Playa Del Carmen.

    TCWilkinson, 28 night family trip, Jun 15, 2020

    Verified Expedia guest review

  • 2,0.Poor

    Very uncomfortable

    Pretty bad experience. First day we left sign for room cleaning, they didn’t do it. Every single day of our stay we had to go to front desk to ask for towels/shampoo/soap. The bed and pillows were really uncomfortable. Hard to find this place in a run down neighborhood, parking is only on the streets and hard to find a spot close to building. On our last day we had no internet at all, left on 2/25 and still no internet available. Had to ask for office password in order to do my flight check in. The only nice thing about our stay was the friendly little guy that apologized for all the inconvenience We’ve had. He brought 2 croissants within a coupon for a wine glass if we had dinner at a nearby restaurant.

    Regina, 4 night trip, Feb 21, 2020

    Verified guest review

  • 8,0.Very good

    This stay was an incredible value. We had a lot of space, the front lobby was staffed basically 24/7, and we felt safe and close enough to the main part of town to bike even though the condo is in the residential area (Ejido). Staff was kind enough to let us keep our bicycles locked in the hotel area as opposed to outside for safety. There's an area to park your moped/vespa if you rent one of those instead. The TVs and stovetop provided worked well. You are also given a set of basic kitchenware so that you can prepare simple meals in your room. We didn't use the pool but it is beautiful and was kept clean. There is also a vending machine with basic snacks. My only complaint is the towel service was pretty bad--the towels were a pretty rough and stained and when we asked for a change they only gave us one, no extras and not even a hand towel. The walls are also very thin--the building is made of concrete and everything echoes. You could often hear children running in the room above, but it didn't bother us as we spent most of our time out. I wouldn't expect any extra frills, but if you are okay with simple accommodations I highly recommend this condo.

    Marissa, 6 night romance trip, Feb 5, 2020

    Verified Expedia guest review

  • 4,0.Fair

    The good - Large penthouse unit, large balcony. AC worked well. Very nicely decorated. Nice tile and finishes. The bad - A chair in the bedroom fell apart when my wife sat on it. She is a small person and the chair was not glued or nailed together. She was cut and received bruises. The bed is as hard as the floor. The unit could have been a little cleaner, but not terrible. The hotel is in a bad area of town, far from everything. When walking back to the hotel a local told us not to go down a certain street because it was dangerous. We left after 2 nights due to the horrible mattress. You simply can not get a goods night sleep. The manager said he would process a refund for the remaining 5 nights if Expedia agreed. The Expedia agent could not get in touch with the manager. I assume we will not see a refund. You are only give 2 towels and must ask for hand towels and wash clothes. You will need to know some Spanish to communicate with the front desk. It was a good thing we were on the top floor. every evening and morning all you can hear are dogs barking everywhere. It would have been very noisy in a lower unit.

    Guest, 7 night family trip, Jan 11, 2020

    Verified CheapTickets guest review

See all 169 reviews