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Tortue Hamburg

Photo gallery for Tortue Hamburg

Front of property
Apartment Suite | Premium bedding, down comforters, free minibar, in-room safe
Double Room Large | Premium bedding, down comforters, free minibar, in-room safe
Double Room X-Large | Premium bedding, down comforters, free minibar, in-room safe
Apartment Suite | Living area | 55-inch flat-screen TV with cable channels, TV

Overview of Tortue Hamburg

Tortue Hamburg

4.0 star property
4-star hotel with 2 restaurants, near Miniatur Wunderland

9,4/10 Exceptional

328 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
  • Restaurant
Map
Stadthausbrücke 10, Hamburg, 20355
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Breakfast available
  • Valet parking
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Snack bar/deli
  • Laundry service
  • Self-serve laundry
For families
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

About this area

What's nearby

  • In Hamburg City Center
  • Miniatur Wunderland - 12 min walk
  • Reeperbahn - 14 min walk
  • Elbe Philharmonic Hall - 20 min walk
  • Hamburg City Hall - 2 min drive
  • St. Pauli Piers - 7 min drive
  • Fish Market - 15 min drive
  • Hagenbeck Zoo - 19 min drive
  • Volksparkstadion - 19 min drive

Getting around

  • Hamburg Airport (HAM) - 28 min drive
  • Hamburg Dammtor Station - 14 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 21 min walk
  • Hamburg Central Station - 21 min walk
  • Stadthausbrücke S-Bahn - 2 min walk
  • Rodingsmarkt U-Bahn - 4 min walk
  • Gaensemarkt U-Bahn - 7 min walk

Restaurants

  • Public Coffee Roasters - 3 min walk
  • Atelier F - 3 min walk
  • Rialto - 3 min walk
  • Marinehof - 4 min walk
  • Erste Liebe Bar - 4 min walk

About this property

Tortue Hamburg

Tortue Hamburg puts you 0.6 mi (1 km) from Miniatur Wunderland and 0.7 mi (1.2 km) from Reeperbahn. Guests looking for a bite to eat can check out brasserie, one of 2 restaurants, which serves French cuisine. Other highlights at this upscale hotel include 2 bars/lounges, a snack bar/deli, and a terrace. The helpful staff and nice bathrooms get good marks from fellow travelers. Public transportation is just a short walk: Stadthausbrücke S-Bahn is 2 minutes and Rodingsmarkt U-Bahn is 4 minutes.

Languages

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 128 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 4:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 1 per room)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (EUR 39 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–1:00 PM on weekends
  • 2 restaurants
  • 2 bars/lounges
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2018
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Elevator
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance

Languages

  • English
  • German

Room amenities

Be entertained

  • 55-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Brasserie - This brasserie specializes in French cuisine.
JIN-GUI - This restaurant specializes in Asian cuisine. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 6.00 per person, per night

Optional extras

  • Full breakfast is offered for an extra charge of EUR 49 for adults and EUR 19 for children (approximately)

Children & extra beds

  • Rollaway beds are available for EUR 50 per night
  • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 25 per pet, per night

Parking

  • Valet parking costs EUR 39 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Tortue Hamburg Hotel
Tortue Hotel
Tortue Hamburg Hotel
Tortue Hamburg Hamburg
Tortue Hamburg Hotel Hamburg

Frequently asked questions

Does Tortue Hamburg offer free cancellation for a full refund?
Yes, Tortue Hamburg does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Tortue Hamburg?
As of 03 December 2022, prices found for a 1-night stay for 2 adults at Tortue Hamburg on 20 December 2022 start from R4 043, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Tortue Hamburg?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Tortue Hamburg?
Yes, dogs are welcome, with a limit of 1 per room. There's a charge of EUR 25 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Tortue Hamburg?
Yes. Valet parking costs EUR 39 per day.
What are the check-in and check-out times at Tortue Hamburg?
You can check in starting at 4:00 PM. Check-out time is noon.
Is there an onsite casino at Tortue Hamburg?
No, this hotel doesn't have a casino, but Casino Esplanade (10-min walk) and Casino Reeperbahn (3-min drive) are both nearby.
What is there to do at Tortue Hamburg and nearby?
Tortue Hamburg has 2 bars.
Are there restaurants at or near Tortue Hamburg?
Yes, there are 2 onsite restaurants, featuring French cuisine. Nearby restaurants include Public Coffee Roasters (3-min walk), Atelier F (3-min walk), and Rialto (3-min walk).
What's the area around Tortue Hamburg like?
Tortue Hamburg is in Hamburg City Center, a short 2-minute walk from Stadthausbrücke S-Bahn and 12 minutes' walk from Miniatur Wunderland. Travelers say the local area is good for shopping and very central.

Overall score and ratings

9,4

Exceptional

9,7/10

Cleanliness

9,1/10

Staff & service

9,0/10

Amenities

9,6/10

Property conditions & facilities

9,0/10

Eco-friendliness

10/10 Exceptional

Claire, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We liked the architecture of the building with a court space, the bronze turtle at the entrance and the shower space in the room. The brasserie where we dined overlooks the court and it was a good option during the summer. the breakfast area is also quite pleasant. The breakfast menu is a little heavy on the egg side and the cake choices in the vitrine were not promptly replenished when out of available slices.
Giorgio, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Not worth the hassle
Really enjoyed our stay at the time. However, upon check-in hotel took a deposit on my card which was due to be refunded at checkout. In spite of paying in full upon departure i am still waiting on a refund of this amount almost a month later. Hotel has assured me that it has been credited back but this hasnt happened and have had to contact my credit card company to resolve. Due to this fraudelnt activity I cannot recommend and would not return.
Maria, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

We really enjoyed our short stay at Tortue. Very impressed with location of hotel. The finish of the lobby, brasserie and room were outstanding. Nice touches like complimentary mini bar. The staff were always extremely pleasant and helpful. The on site Bar Noir had very nice cocktails and it was lovely to sit out on the terrace in the evening. Pricing was fine, much like any other hotel bar. The one anomaly was a surprise €12 bottle of water which I thought was excessive. Overall I’d highly recommend this hotel for a short break
Ross, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Amazing stay at torture Hamburg. Would thoroughly recommend.
Caroline, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Petra, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Petra, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sue, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Hans, 2-night business trip
Verified Hotels.com guest review