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All properties in Xcaret, Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Supervised childcare/activities (surcharge)
  • In-room childcare (surcharge)
Carr. Chetumal - Puerto Juarez Km. 282, Xcaret, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Xplor Theme Park
  • Free full breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Supervised childcare/activities (surcharge)
    • In-room childcare (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • This was a family vacation. What an absolutely beautiful hotel. We got a river swim up.…Feb 12, 2021
  • We truly enjoyed our stay. Staff and guest were friendly. The heated pool was everything! Jan 14, 2021

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

from ZAR 9,879
  • Suite Ocean Front Adults
  • Suite Ocean Front Family
  • Suite Garden
  • Junior Suite
  • Suite Ocean View
  • Suite River
  • Swim Up Ocean Front
  • Swim Up Garden
  • Junior Suite Adults
  • Suite River Adults
  • Suite River Spa Adults
  • Junior Suite Spa Adults
  • Suite Garden Spa Adults

What’s around Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

Landmarks

  • On the beach
  • Xplor Theme Park - 16 min walk
  • Xcaret Eco Theme Park - 24 min walk
  • Playacar Golf Club - 5.5 mi / 8.9 km
  • Playa del Carmen Maritime Terminal - 5.5 mi / 8.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

At a glance

Key facts

Size

  • 900 rooms
  • Arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*

  • Up to 22 lbs

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free full breakfast daily
  • 12 restaurants
  • 8 bars/lounges
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Playground on site
  • Rowing or canoeing on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
Working away
  • Business center
  • Meeting rooms
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 6
  • Year Built - 2017
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • French
  • Italian
  • Korean
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Number of living rooms
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Digital TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included
  • Airport transfers
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, MULUK SPA. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

CHIBALI - Overlooking the pool, this family restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

LA CANTINA - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

XIN GAO - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

LA TRAJINERA - This beachfront restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

MERCADO LA MERCED - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Fitness classes on site
  • Free bicycles on site
  • Fishing on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Playground on site
  • Rowing or canoeing on site
  • Yoga classes/instruction on site

Nearby

  • Ecotours nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive’s small print

Also known as

  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours / All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive
  • Hotel Xcaret Mexico All Parks Tours All Fun Inclusive
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive Playa del Carmen
  • Xcaret Mexico All Parks Tours All Fun Inclusive

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 3000 per pet, per stay

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive

  • Does Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive offer free cancellation for a full refund?
    Yes, Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, there are 10 outdoor pools and a children's pool.
  • Are pets allowed at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, dogs are welcome, with a maximum weight of 22 lbs per pet. There's a charge of MXN 3000 per pet, per stay. Service animals are exempt from fees.
  • What are the check-in and check-out times at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
  • Are there restaurants at or near Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive?
    Yes, there are 12 onsite restaurants, featuring beachfront dining, Mexican cuisine, and pool views. Nearby restaurants include Perché no (3.8 mi), El Gran Taco (4 mi), and Doña Aurelia (4.4 mi).
  • What is there to do at Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive and nearby?
    Have fun with onsite activities like kayaking, rowing, and fishing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 10 outdoor swimming pools. Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive also has 2 swim-up bars, 2 poolside bars, and a 24-hour fitness center, as well as spa services and a garden.

Recent reviews

Exceptional 9,4 From 1 834 reviews

Poor 2,0
COVID Hell Hole
Hotel was provide evidence of my positive COVID-19 test on DEC 14th, and still has refused to refund or voucher my stay scheduled for DEC 20th. Apparently they want positive COVID carriers infecting their patrons and staff.
Justin, us3 night trip
Exceptional 10,0
Magic place
Magic place with a very excellent service
Cristian, us3 night family trip
Fair 4,0
It was my first time in this hotel I was very happy to stay in this place I stay 2 nights. I spend 2 hours doing the check in they offered a special breakfast the next day I went the next day and they tried to sell me I membership I spend 4 hours in this meeting. The guy how was selling the membership was a good guy but we spend almost 6 hours total. I know that is part of the business offer the membership but the customer first need to enjoy the hotel and in the end offer the membership. The hotel is a nice place the restaurants some are good others regulars
AlbertoGonzalez, us2 night family trip
Very good 8,0
The food and staff was amazing. The hotel was clean and beautiful. I would definitely come back. The only downside was that our room wasn’t ready at check in. We did not get the bed that was requested. The concierge explanation took a really long time and we were starving after a very long flight. I signed up for the 90 min talk the following morning. It was way longer than 90 minutes and the man continued to ask very intrusive financial questions. When I was about to cry, they finally “released” me to enjoy the rest of my vacation. If the presentation had been quicker and the pricing to become a member more upfront and less like a fast talking used car salesman, I probably would have purchased the membership. This is the nicest all inclusive I’ve been to. We loved the parks except for Xel-ha. The main issue with the water park was that over 1/2 of the activities are an additional charge and when you arrive by 10 am you are stuck there until the bus comes back at 5:30. It was more of a 1/2 day activity. Definitely book your dinner reservations early. Overall it was a great vacation.
Lisa, us4 night family trip
Exceptional 10,0
Great hotel will be coming back
Edgar, us5 night family trip
Exceptional 10,0
Nice Hotel, great service, clean, Giovanny from el mercado is excellent. I will focused more on forcing distance on guess.
VictoriaERuedaS, us5 night romance trip
Exceptional 10,0
Good hotel, good staff, good food, good pools, good room
us5 night family trip
Exceptional 10,0
This property is amazing, its like a dream , best hotel I have ever stayed.
Sergio, us7 night family trip
Exceptional 10,0
Fantastic place - great variety of things to do with our 5 yr old boy - great kids club - amazing service...
Maria C, us7 night family trip
Exceptional 10,0
BEST HOTEL EVER! I'm in love...
The Hotel is incredible!!! They picked us up at the airport and it was included. As soon as you get to Hotel Xcaret, it explores your five senses with an amazing view, delicious tiny popsicles, refreshing small wet towels, a unique scent (the hotel always smells like Maracuya), and beautiful music in the lobby! They welcomed us "home" early for our first day ("welcome home" is their greeting), and for our last day they allowed us to stay there until it was time to go to the airport (0730 pm), and their bus took us there for no extra pay. Everybody was so nice and helpful all the time. And just remembering the food!!! I think I gained weight because I couldn't stop eating marquesitas!!! For breakfast, the restaurant BIO has a delicious avocado toast to compliment with a very spicy habanero salsa. For lunch we just loved the Trajinera with an amazing buffet with great variety of high quality sea food dishes. Also, we could not stop eating the cochinita pibil taquitos with spicy salsa (I'm mexican, I eat spicy). These taquitos were located outside the Mercado de la Merced restaurant, and this restaurant happens to look like a real mercado. And for dinner, I would recommend the restaurant Las Cuevas, which is like a Brazilian style steakhouse, and the settings are real Caves!! Beautiful, romantic and delicious!! Wait, best part of the hotel: ALL XCARET PARKS ARE INCLUDED!! We can't wait to go back!!!
Anniela, us1 night trip

Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive