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Relais & Châteaux Heritage Madrid

Luxury hotel with restaurant, near Santiago Bernabeu Stadium

  • Free WiFi

Property renovations and closures

  • This property is closed from December 2 2020 to August 25 2021 (dates subject to change).

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Junior Suite - Balcony
  • Junior Suite - Balcony
  • Terrace/Patio
Terrace/Patio. Image 1 of 119.
1 / 119Terrace/Patio
9,6.Exceptional.
  • This hotel was everything, great location beautiful room awesome staff , super clean will…

    Feb 27, 2020

  • Beautiful hotel with exceptional staff. Our concierge service from Luis was over the top…

    Feb 20, 2020

See all 154 reviews

Official standards

This property advises that it adheres to Safe Tourism Certified (Spain) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Quiet
Convenient
Dining options
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 46 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Airport shuttle
  • Terrace

For families

  • Private bathroom
  • Free toiletries
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Hair dryer

What’s around

  • In Salamanca
  • Santiago Bernabeu Stadium - 32 min walk
  • Gran Via Street - 35 min walk
  • Prado Museum - 38 min walk
  • Puerta del Sol - 42 min walk
  • Plaza Mayor - 2.5 mi / 4 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Classic Double Room
  • Classic Triple Room
  • Superior Double Room
  • Junior Suite
  • Family Room, Connecting Rooms
  • Deluxe Double Room
  • Double Room, Accessible
  • Family Room, Connecting Rooms (Deluxe)
  • Classic Double Room (Interior)

Location

  • In Salamanca
  • Santiago Bernabeu Stadium - 32 min walk
  • Gran Via Street - 35 min walk

What’s around

Landmarks

  • In Salamanca
  • Santiago Bernabeu Stadium - 32 min walk
  • Gran Via Street - 35 min walk
  • Prado Museum - 38 min walk
  • Puerta del Sol - 42 min walk
  • Plaza Mayor - 2.5 mi / 4 km
  • Royal Palace of Madrid - 2.5 mi / 4.1 km
  • Estadio Wanda Metropolitano - 5.8 mi / 9.3 km
  • IFEMA - 7.3 mi / 11.8 km
  • Casa de Campo - 10.1 mi / 16.2 km

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 11 min drive
  • Madrid Recoletos Station - 25 min walk
  • Nuevos Ministerios Station - 25 min walk
  • Calanas Station - 5 min drive
  • Diego de Leon Station - 4 min walk
  • Avenida de America Station - 6 min walk
  • Nunez de Balboa Station - 7 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 46 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 15 lbs)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Year Built - 2017
  • Elevator
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Awards and affiliations

The property is a member of Relais & Chateaux.

Small print

Also known as

  • Relais & Châteaux Heritage Madrid Hotel
  • Relais & Châteaux Heritage Madrid Madrid
  • Relais & Châteaux Heritage Madrid Hotel Madrid
  • Heritage Madrid Hotel
  • Relais & Châteaux Heritage Madrid Hotel
  • Relais & Châteaux Heritage Madrid Madrid
  • Relais & Châteaux Heritage Madrid Hotel Madrid
  • Relais Châteaux Heritage Madrid

Optional extras

Buffet breakfast is offered for an extra charge of EUR 30 per person (approximately)

Pets are allowed for an extra charge of EUR 30 per pet, per night

Airport shuttle service is offered for an extra charge of EUR 65 per vehicle (one-way)

Policies

Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Guests must contact this property in advance to reserve cribs/infant beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Relais & Châteaux Heritage Madrid does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from December 2 2020 to August 25 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Relais & Châteaux Heritage Madrid.
  • Yes, pets are welcome, with a limit of 1 per room and maximum weight of 15 lbs per pet. There's a charge of EUR 30 per pet, per night.
  • You can check in from 3 PM - midnight. Check-out time is noon.
  • Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Cazorla (3-min walk), Surtopía (4-min walk), and Madrid Centro Juan Bravo 25 (4-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 65 per vehicle one-way.
  • No, this hotel doesn't have a casino, but Casino de Madrid (4-min drive) and Casino Gran Via (5-min drive) are both nearby.
  • Recommended spots to visit include Santiago Bernabeu Stadium (1.7 mi) and Gran Via Street (1.8 mi), along with Prado Museum (2 mi) and Puerta del Sol (2.2 mi).
9,6.Exceptional.
  • 10,0.Exceptional

    A very classy property, in a lovely area. Centrally located

    soleilbrad, 2 night trip, Feb 14, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Very well maintained property with excellent staff and service. Charming decoration and good restaurant.

    irfan, 3 night family trip, Feb 13, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Great service, Very nice Hotel in a good location for the City.

    NTHABISENG, 2 night trip with friends, Feb 13, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The personal attention and service throughout my stay and at all levels was outstanding. They made me feel special. I would not hesitate to stay again!

    2 night trip, Jan 23, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Very warm and friendly staff, made us feel at home. We lost our passport in Barcelona and had to stay in Madrid for 8 nights waiting for procedures to complete. The service was excellent and the staff took really good care of us especially that we were in a challenging situation because of our stolen luggage.

    1 night trip, Dec 25, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Absolutely magnificent hotel and great staff.

    Eli, 2 night family trip, Dec 21, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great location and very pretty furnishings and fixtures.

    1 night romance trip, Dec 13, 2019

    Verified Travelocity guest review

  • 10,0.Exceptional

    Some decorations are a little bit kitsch, kind of too many elements together, marble, mirrors, different woods. Despite this "original" taste, rooms are gorgeous, equipment, comfort, quality of food -both room service and breakfast- were excellent.

    1 night business trip, Dec 11, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Just everything excelent, the room obviously, but the service was absolutely outsatanding.

    1 night trip, Dec 6, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    A wonderful two days in Madrid and the Heritage was excellent. Delicious breakfasts arrived and fabulous sheets and towels. The welcome I received when I arrived was lovely. Madrid rocks.

    2 night business trip, Dec 1, 2019

    Verified Expedia guest review

See all 154 reviews