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All properties in Cardiff, Wales, United Kingdom
1 room, 2 adults

The Exchange Hotel

3,5-star3,5 stars
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ, United Kingdom

Bayfront hotel with restaurant, near Cardiff Bay
  • Free WiFi
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 778 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

  • Overal the stay was ok part from we found a dirty pillow case on the bedside table left…Nov 28, 2019
  • Fantastic stay in a lovely room. Parking a bit of an issue but nothing to complain about. Nov 24, 2019

The Exchange Hotel

from ZAR 1,669
  • Luxury Double Room
  • Luxury Triple Room, 1 Bedroom
  • Luxury Triple Room, Accessible
  • Luxury Suite (sleeps 6)
  • Luxury Quadruple Room
  • Classic Double Room, 1 Double Bed, Accessible, Non Smoking
  • Basic Double Room, 1 Bedroom, Non Smoking, Bathtub

What’s around The Exchange Hotel

Landmarks

  • In Butetown
  • Cardiff Bay - 1 min walk
  • Techniquest - 3 min walk
  • Wales Millennium Centre - 6 min walk
  • Cardiff Motorpoint Arena - 24 min walk
  • Principality Stadium - 27 min walk
  • Cardiff Castle - 28 min walk
  • National Museum Cardiff - 36 min walk

Getting around

  • Cardiff (CWL-Cardiff Intl.) - 29 min drive
  • Bristol (BRS-Bristol Intl.) - 57 min drive
  • Cardiff Bay Station - 5 min walk
  • Grangetown Station - 22 min walk
  • Cardiff Central Station - 23 min walk

At a glance

Key facts

Hotel size

  • This hotel has 200 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking *

  • Discounted offsite parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
Working away
  • Conference space
  • Conference space size (meters) - 50
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • Safe-deposit box at front desk
Accessibility
  • Accessible bathroom
Languages Spoken
  • English
  • Welsh

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping

The Exchange Hotel’s small print

Also known as

  • Exchange Hotel Cardiff
  • Exchange Hotel
  • Exchange Cardiff
  • The Exchange Hotel Cardiff
  • The Exchange Hotel Hotel
  • The Exchange Hotel Cardiff
  • The Exchange Hotel Hotel Cardiff

Policies

Guests must contact this property in advance to reserve cribs/infant beds.

Optional extras

Self parking costs GBP 15.00 per day

Full breakfast is offered for an extra charge of GBP 10.00 per person (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Very good 8,2 From 199 reviews

Fair 4,0
Disappointing
Did not live up to expectations. First room we were shown was down a dark, smelly corridor. The room itself was decorated in a very a dark colour, padded leatherette wall and was so cold I couldn't take my coat off. We required another room, which was accommodated. We led through a coat room, up the stairs, and too a very brightly coloured room (lime green walls, shocking pink curtains) which was warmer with its stand alone heater (and fan in case it got too hot). Unfortunately we were woken at 3.30 by a group coming back from a night out who were shouting outside their door, then quietened, then again. Not the hotels fault, but they were so loud they could have been in the room. On the plus side, the beds were comfortable. We had to ask for a bedside light as the only lights were bright downlighters. We didn't have breakfast, but I popped my head in and it looked nice. Overall we wouldn't return. It's a shame because you feel it could be great, it feels as if a lot of money has been spent on the wrong things and the essentials have been forgotten (heat!!)
Amy, gb1 night trip
Fair 4,0
great location & Lovely building
Fab hotel - but room really cold! The bathroom was an accessibility room and had the tiniest wash basin! There was no shelf to put the toiletries so our wash bags were on the floor! A large mirror on the bathroom wall but far to high for even a 6 footer to see in it! No full length mirror in the room! And the room was very very dark! There’s just one small reading light and some hidden ceiling lights! We brought all this up with the duty manager as constructive criticism! But a great location and wonderful old building! Plus the vegan dinner was delicious
Karen, gb1 night business trip
Very good 8,0
Beautiful building, lovely staff
Lovely hotel, but needs some work. The view from our room was a construction mess. The room was comfortable, but the toilet wasn’t clean and we found some trash in the room. The staff was friendly and helpful.
Terri Lynne, us2 night trip
Poor 2,0
Very noisy, staff loading trucks at 2 in the morning after a function
Stephen, gb1 night family trip
Poor 2,0
DO NOT STAY HERE!!!!!!!!
Terrible hotel. This is not luxury by any means. I checked in with my wife for my 41st birthday. Music playing so loud past midnight due to an event. Complained to staff only to be told rudely that this is an events hotel and that I should of checked on the website. Which by the way I did and in no way does it say loud music will be played till early hours of the morning. Contacted Hotel.com, they could not give a dam. DO NOT BOOK WITH HOTEL.COM OR AT THE EXCHANGE HOTEL IN CARDIFF. My 41st birthday was ruined thanks to the Exchange Hotel Cardiff. I will never be going back even if its free.
David, gb2 night trip

The Exchange Hotel

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