The Exchange Hotel

Booked a one night stay on 12th July for my wife's birthday and our anniversary. Was looking forward to a quiet, children-free night away. Unfortunately as there was a corporate party taking place that evening we arrived to 100+ people standing in reception, witnessed people being thrown out of the venue when we came back in the evening (one girl couldn't even stand on her own) and saw a guy following a girl into the toilets. It wasn't what we expected to see in such a grand venue with a good reputation. Also when my wife used the jacuzzi bath she found brown bits of gunk floating in the water that had come out of the jets. There was splash marks on the doors and wardrobe too which hadn't been cleaned. The most disappointing thing though is that we left this feedback with a lady called Sally when we checked out and she promised a same day call back from her manager David, this never came! Such simple customer service and so disappointing when it is not delivered. My advice to anyone wanting a quieter night away would be to check if there is a function on that evening. The hotel took zero responsibility for the behaviour of the party guests and then to make matters worse failed to follow up with us. It is NOT being run like the up-market venue you would think it is from the outside.

Hotel was a good mixture of old and new with some great character in the public areas, and the bedrooms were very modern and have been refurbished to a high standard

Great place if you’re looking for something with character, the face of Ronald Dahl on the ceiling can be a little.... mood killing but overall absolutely great. I had issues with the wifi but, that’s okay. Farther from downtown if you’re hoping to be walking distance to the castle, it’s a better to cab then walk. (Walk would take 45 minutes plus)

Fabulous welcome fabulous staff very clean very pleased with room breakfast was lovely I would highly recommend this to anyone