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All properties in Tulum, Tulum, Quintana Roo, Mexico

Dreams Tulum Resort & Spa

Upscale beachfront hotel with spa, near Tulum National Park

  • Free WiFi and free parking
From
ZAR 5,709

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  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
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Carretera Chetumal Pto Juarez km 236.7, Tulum, 77780, QROO, Mexico
7,8.Good.
  • It was very comfortable and the resort was beautiful . It was all inclusive so food and…

    Jun 7, 2021

  • I will not be returning. The food was horrible and the room was extremely stuffy. We ate…

    May 16, 2021

See all 943 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 432 guestrooms
  • Daily housekeeping
  • On a private beach
  • Winery
  • 9 restaurants and 7 bars/lounges
  • Full-service spa

For families

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • On a private beach
  • Tulum National Park - 21 min walk
  • LabnaHa Ecopark Adventures - 44 min walk
  • Xel-Há Park - 5.8 mi / 9.3 km
  • Tulum Mayan Ruins - 6.1 mi / 9.9 km
  • Gran Cenote - 8.6 mi / 13.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Garden View King
  • Deal of the Day
  • Deluxe Adult Garden View Double
  • Deluxe Ocean View Double
  • Deluxe Adult Garden View King
  • Deluxe Ocean View King
  • Preferred Club Hacienda Presidencial Suite
  • Hacienda Preferred Club Suite Pool/Ocean King
  • Preferred Club Deluxe Swimout Garden Double
  • Preferred Club Deluxe Swimout Garden King
  • Preferred Club Homneymoon Suite Ocean Front King
  • Preferred Club Junior Suite Ocean Front Double
  • Preferred Club Junior Suite Ocean Front King
  • Preferred Club Deluxe Swimout Adult Garden Double
  • Preferred Club Deluxe Swimout Adult Garden King
  • Junior Suite Garden View Double
  • Preferred Club Junior Suite Ocean View Double
  • Junior Suite Garden View King
  • Preferred Club Junior Suite Ocean View King
  • Deluxe Garden View Double
  • Deluxe Junior Garden View King
  • Preferred Club Junior Suite Garden View King
  • Preferred Club Junior Suite Garden View Double
  • Breakfast Plan Deluxe Garden View King
  • Breakfast Plan Deluxe Garden View Double
  • Breakfast Plan Junior Suite Garden View King
  • Breakfast Plan Junior Suite Garden View Double

Location

Carretera Chetumal Pto Juarez km 236.7, Tulum, 77780, QROO, Mexico
  • On a private beach
  • Tulum National Park - 21 min walk
  • LabnaHa Ecopark Adventures - 44 min walk

What’s around

Landmarks

  • On a private beach
  • Tulum National Park - 21 min walk
  • LabnaHa Ecopark Adventures - 44 min walk
  • Xel-Há Park - 5.8 mi / 9.3 km
  • Tulum Mayan Ruins - 6.1 mi / 9.9 km
  • Gran Cenote - 8.6 mi / 13.8 km
  • Playa Paraiso - 9.6 mi / 15.5 km
  • Cenotes Sac Actun - 10.3 mi / 16.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 97 min drive

At a glance

Hotel size

  • This hotel has 432 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)

Food and drink

  • 9 restaurants
  • 7 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Barbecue grills

Things to do

  • On private beach
  • Free beach cabanas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site
  • Golf lessons available nearby
  • Nightclub
  • Winery attached
  • Beach sun loungers
  • Swim-up bar
  • Health club
  • Tennis on site
  • Sauna
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
  • Pool umbrellas
  • Arcade/game room

Working away

  • Business center
  • Conference space
  • Conference space size (feet) - 5460
  • Conference space size (meters) - 507
  • One meeting room
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • Individually decorated
  • Individually furnished
  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Free international calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Dreams Tulum Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Spa

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

Dining

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.

Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Outdoor tennis court
  • Sauna
  • Tennis on site
  • Kayaking on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Tennis lessons on site
  • Volleyball on site

Nearby

  • Golf lessons available nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Resort All Inclusive
  • Dreams All Inclusive
  • Dreams Tulum & Inclusive Tulum
  • Dreams Tulum
  • Dreams Tulum All Inclusive
  • Dreams Tulum Resort Spa
  • Dreams Tulum & Spa Tulum
  • Dreams Tulum Resort & Spa Hotel
  • Dreams Tulum Resort & Spa Tulum
  • Dreams Tulum Resort & Spa Hotel Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Tulum Resort Spa Optional All Inclusive
  • Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum All Inclusive
  • Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
  • Hotel Dreams Tulum Resort & Spa - All Inclusive

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Dreams Tulum Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 2 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon.
  • Yes, there are 9 onsite restaurants, featuring French cuisine. Nearby restaurants include Chamicos (4.4 mi), Oscar & Lalo (4.4 mi), and Salciccium (5.8 mi).
  • Have fun with onsite activities like kayaking, snorkeling, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Dreams Tulum Resort & Spa also has 7 bars, a nightclub, and a private beach, as well as a winery, a sauna, and a health club.
7,8.Good.
  • 4,0.Fair

    Don't do it!!!!!!!!

    The resort is an older resort that has been well maintained. My major concern was the checking process was not smooth and the customer service was horrible. Management is not concerned with accommodating guest. They are very rigid and have no understanding. I would never book this hotel again.

    Veranice, 4 night trip with friends, May 5, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great place to stay and get all inclusive!

    This is the second time I stay at this hotel and I always have a wonderful and pleasant experience. It’s clean very comfortable the staff is very friendly the food is good. I do not recommend going to eat Italian food it was very disappointed with the food and I waited 2 hours to be seated. I do recommend el patio for Mexican food everything I had there was amazing from appetizer soups main course and desert! Breakfast is always great they have many selections and I enjoy getting a quick bite poolside with hamburgers and hot dogs. Night entertainment is always fun!

    Lizette, 7 night family trip, Apr 21, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Excellent staff, spa treatments, pool, beach and food options. Rooms need better air conditioning.

    Harold, 3 night trip with friends, Apr 8, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Nos cambiaron la habitación sin nuestro consentim.

    Habíamos reservado una habitación con vista al mar, cerca de la piscina. Cuando llegamos , nos cambiaron a una habitación lejos de la playa, lejos de la piscina y restaurantes. No fue tan agradable.

    Francisco, 3 night trip, Apr 1, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    Worst hotel ever

    Check was unfriendly, took over an hour to get us into our room which wasn’t the room I paid for. I paid for ocean view with a balcony. I got garden view with swim out and a bunch of kids jumping in and out of the pool making a lot of noise. I went back to check and told them his isn’t the room I paid for. He inform me this was an upgrade and I should be happy, I said I am not happy with all the kids noise and I’m sure these kids don’t want to hear me having adult fun. He change my room to an ocean view first floor, can’t even see the ocean. The room smelled horrible I called them and informed them of the smell they sent someone over to spray the room. I killed two roaches, no bath or hand towels, the mini bar was not stock. Needless to say the time only got worst. I called hotels.com for help I couldn’t connect due to bad phone service called after I got back and got the runaround. Worst hotel ever, wasn’t worth the price. Did I mention there was also a sand crab in my room smh

    Germaine, 5 night trip, Mar 11, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    The resort is beautiful and immaculately manicured. The staff are friendly and attentive. However, we were offered an unlimited package upgrade and no one bothered to tell us that 3 of the 6 restaurants were closed and some of the amenities were unavailable due to covid. It was dishonest and poor business practices. Lastly, the food at every restaurant was terrible. Over processed and nothing authentically Mexican. For these reasons, I would not return.

    4 night trip with friends, Mar 4, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    No comment. The resort and service were excellent

    3 night romance trip, Mar 2, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Very spacious facility. Had great cleanliness services. They offered sanitizer EVERYWHERE. Food was good. Only thing is we went during the weekday and some restaurants were closed on certain days. I wished they listed which were open and closed on those days so we could plan accordingly to try the restaurants when they were open.

    3 night family trip, Mar 1, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    We stayed there for 4 nights. It was amazing view

    4 night trip, Feb 25, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    The staff were friendly they made sure you got everything you needed and more. Rooms were beautiful and room service cleaned daily. There was something bee to do every day. They even have a tour guide that helps you book activities outside of the resort. Definitely recommend I have no complaints

    4 night romance trip, Feb 23, 2021

    Verified Expedia guest review

See all 943 reviews