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Hotel FRANQ

4-star hotel with restaurant, near Cathedral of Our Lady

  • Free WiFi
From
ZAR 2,855

Property renovations and closures

  • This property is closed from October 19 2020 to January 15 2021 (dates subject to change).

Image gallery

  • Hotel FRANQ
  • Hotel FRANQ
  • Living Area
  • Bathroom
  • Hotel FRANQ
Hotel FRANQ. Image 1 of 52.
1 / 52Hotel FRANQ
9,4.Exceptional.
  • Charming hotel, very clean and modern. Staff has been very helpful and accompanying.

    Mar 4, 2020

  • Lovely hotel close to the old city centre. Impressive lobby and friendly reception. Happy…

    Mar 3, 2020

See all 105 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Quiet
Safe
Dining options
  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 42 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • Self parking

For families

  • Cribs/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Television
  • Free toiletries

What’s around

  • In University District
  • Antwerp Zoo - 15 min walk
  • Cathedral of Our Lady - 6 min walk
  • Antwerp Market Square - 6 min walk
  • Museum Aan de Stroom - 12 min walk
  • Lotto Arena - 37 min walk
This property is closed from October 19 2020 to January 15 2021 (dates subject to change).

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Classic Room (Small)
  • Classic Room
  • Deluxe Room
  • Junior Suite
  • Luxury Suite
  • Family Room, 2 Bedrooms

Location

  • In University District
  • Antwerp Zoo - 15 min walk
  • Cathedral of Our Lady - 6 min walk

What’s around

Landmarks

  • In University District
  • Antwerp Zoo - 15 min walk
  • Cathedral of Our Lady - 6 min walk
  • Antwerp Market Square - 6 min walk
  • Museum Aan de Stroom - 12 min walk
  • Lotto Arena - 37 min walk
  • Sportpaleis - 38 min walk
  • St. Carolus Borromeus Church - 2 min walk
  • Rockox House - 3 min walk
  • University of Antwerp - 5 min walk
  • Farmers' Tower - 6 min walk

Getting around

  • Brussels Airport (BRU) - 44 min drive
  • Antwerp (ANR-Antwerp Intl.) - 20 min drive
  • Antwerp Central Station - 14 min walk
  • Antwerp (ZWE-Antwerp Central Train Station) - 16 min walk
  • Antwerp-Berchem Station - 7 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 42 rooms

Arriving/leaving

  • Check-in time 4 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. This property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with non-Belgian license plates must register their vehicle with the city in advance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (EUR 25.00 per night)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Fitness facilities

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • French

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Espresso maker
  • Slippers

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Satellite TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Restaurant FRANQ - This fine-dining restaurant serves breakfast, lunch, and dinner. Reservations are required.

Franq Bar - This bar serves light fare only. Open daily.

Awards and affiliations

The property is a member of Relais & Chateaux.

Small print

Also known as

  • Hotel Franq Antwerp
  • Franq Antwerp
  • Franq
  • Hotel FRANQ Hotel
  • Hotel FRANQ Antwerp
  • Hotel FRANQ Hotel Antwerp

Optional extras

Self parking costs EUR 25.00 per night

Rollaway beds are available for EUR 90.00 per night

Full breakfast is offered for an extra charge of EUR 25 per person (approximately)

Cribs/Infant beds are available for EUR 30 per night

Airport shuttle service is offered for an extra charge of EUR 78 per room (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates).

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 2.97 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel FRANQ does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from October 19 2020 to January 15 2021 (dates subject to change).
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 25.00 per night. Parking spots may be limited. Electric vehicle charging is available.
  • Sorry, pets aren't allowed.
  • You can check in from 4 PM - noon. Check-out time is noon.
  • Yes, there's an onsite restaurant, Restaurant FRANQ. Nearby restaurants include Eethuis 't Stad (3-min walk), Cuperus Koffie (3-min walk), and Mandraki (3-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 78 per room one-way.
  • Maintain your daily exercise routine at the gym.
9,4.Exceptional.
  • 8,0.Very good

    The lobby has a large atrium, giving a light-filled atmosphere. The gallery on the first floor has a nice sitting area. The hotel has a cosy boutique feeling. The room was exceptionally small however. The breakfast service was good. The staff carried in their approachability and willingness to assist but the majority were helpful

    1 night romance trip, Nov 15, 2019

    Verified Expedia guest review

  • 6,0.Good

    Lovely

    Service is limited but courteous. Decor is sparse but lovely. Don’t plan any casual meals in hotel. So many choices close by. Convenient to walk about the city.

    4 night trip with friends, Oct 10, 2019

    Verified Hotels.com guest review

  • 8,0.Very good

    A great hotel except for a big glitch

    I loved almost everything about this beautiful hotel: great location by the Old Town, close to the tram, beautiful rehab of an ornate 19th- century bank building, friendly employees. The “almost” has to do with the fact that when I sent a shirt out for laundering, it did not come back in the promised 12 hours, and then it did not come back until 54 hours. Two and a half days! And the staff did not seem to be on top of the situation enough to rectify it quickly. What if I was going to be checking out the following day? What if I need mes that shirt for a special event the following night? The staff at least did not charge me the laundry fee, and they offered apologies, but nothing more. Not a free breakfast, not a free drink in the bar, not one night off of my total seven-night stay; nothing. This is a Relais et Châteaux property, for heaven’s sake. A Best Western would have offered more. So that was the one blot on my otherwise lovely stay.

    Eric, 7 night trip, Oct 5, 2019

    Verified Hotels.com guest review

  • 8,0.Very good

    The location of this hotel was excellent. Reception area , bar and restaurant decor 1st class and staff very helpful. Our only issue was the size of the room we were allocated ! It was very small although the bathroom was still a good size. Overall we were impressed but the room size meant that we did not feel it was good value !

    2 night romance trip, Oct 2, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    We upgraded our room as we chose a double room which did not have a view and you could not open the window, it happens we booked the only room like this. The upgraded room was light and bright with modern furnishings and we slept well. The receptionist Marie-line was so helpful with information about Antwerp, she helped us with our train booking to Paris, organising a taxi, also helped with our luggage and all with a smile to go with it. The hotel is in a great location. We really enjoyed our stay here and wholeheartedly recommend it.

    2 night trip, Sep 21, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Awesome hotel. Clean and new and nicely located. Absolutely can’t go wrong here.

    1 night trip, Jun 24, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    We liked the central location, the lobby area, the bar, the comfortable room and the friendly service from all staff.

    3 night trip with friends, Jun 7, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Quiet and comfortable. Nice atmosphere. Great location.

    Guillermo, 2 night family trip, Jun 4, 2019

    Verified Expedia guest review

  • 6,0.Good

    Very junior staff, doing their best but not quite there yet. Room was tiny but very comfortable and quiet. Restaurant and bar were lovely but service was slow. They insisted on reservations for an empty restaurant....

    2 night trip, Jun 3, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great hotel with good restaurant and bar Trasonably priced for situation and standard

    2 night business trip, May 20, 2019

    Verified Expedia guest review

See all 105 reviews