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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Krystal Urban Cancun Centro

3,5-star3,5 stars
Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A, Cancun, QROO, 77500, Mexico

3.5-star beach hotel with free beach shuttle, near Plaza Las Americas
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Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Reception was disrespectful. Air condition didnt workAug 27, 2020
  • Rooms are spacious and comfortable. Everywhere in the hotel is very clean. Staff is…Aug 26, 2020

Krystal Urban Cancun Centro

from ZAR 879
  • Standard Room, 1 King Bed (Free Beach Club Access)
  • Standard Room, 2 Double Beds (Free Beach Club Access)
  • Altitude Room (Free Beach Club Access)
  • Junior Suite, 1 Bedroom (Free Beach Club Access)

What’s around Krystal Urban Cancun Centro


  • In Downtown Cancun
  • Plaza Las Americas - 9 min walk
  • Dubai Palace Casino - 14 min walk
  • Market 28 - 26 min walk
  • Amerimed Hospital - 10 min walk
  • Malecon Americas Shopping Mall - 11 min walk
  • Royal Yak Casino and Sports Book - 13 min walk
  • Ceviche Square - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 246 rooms
  • This hotel is arranged over 16 floors


  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens (up to 2 guests per booking) staying 3 nights or more. PCR screening for COVID-19 is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed



  • Onsite self parking (MXN 30 per day)

  • Wheelchair-accessible parking on site


  • Free beach shuttle

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Free beach shuttle
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 9
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Luggage storage
  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony or patio
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Phone
  • Daily housekeeping
  • In-room safe

Special features


Restaurante Aquamarina - Onsite restaurant.

Lobby y Sushi Bar - This bar specializes in sushi. Open daily.

Krystal Urban Cancun Centro’s small print

Also known as

  • Krystal Urban Cancun Hotel
  • Krystal Urban Cancun Centro Cancun
  • Krystal Urban Cancun
  • Krystal Urban Cancun Centro
  • Krystal Urban Cancun Centro Hotel
  • Krystal Urban Cancun Centro Cancun
  • Krystal Urban Cancun Centro Hotel Cancun
  • Krystal Urban Hotel
  • Krystal Urban Cancun Centro Hotel
  • Krystal Urban Centro Hotel
  • Krystal Urban Centro
  • Hotel Krystal Urban Cancun Centro Cancun
  • Cancun Krystal Urban Cancun Centro Hotel
  • Hotel Krystal Urban Cancun Centro


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs MXN 30 per day

Buffet breakfast is offered for an extra charge of MXN 240 for adults and MXN 120 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Urban Cancun Centro

  • Does Krystal Urban Cancun Centro offer free cancellation for a full refund?
    Yes, Krystal Urban Cancun Centro does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Urban Cancun Centro?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Urban Cancun Centro?
    Yes. Self parking costs MXN 30 per day.
  • Is there a pool at Krystal Urban Cancun Centro?
    Yes, there's an outdoor pool.
  • Are pets allowed at Krystal Urban Cancun Centro?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Krystal Urban Cancun Centro?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Krystal Urban Cancun Centro?
    Yes, Restaurante Aquamarina offers sushi. Nearby restaurants include Belgian Waffle Boutique (6-min walk), Taste of India (6-min walk), and La Casa de los Abuelos (7-min walk).
  • Is there an onsite casino at Krystal Urban Cancun Centro?
    No, this hotel doesn't have a casino, but Royal Yak Casino and Sports Book (13-min walk) and Dubai Palace Casino (14-min walk) are both nearby.
  • What is there to do at Krystal Urban Cancun Centro and nearby?
    Krystal Urban Cancun Centro has an outdoor pool and a fitness center.

Recent reviews

Very good 8,0 From 409 reviews

Exceptional 10,0
muy limpio
Excelente Lugar ! Bien cuidado en pandemia
Jose Julian, mx2 night business trip
Exceptional 10,0
Excellent location for business traveling. Very new hotel
FRANCISCO, us1 night business trip
Poor 2,0
Miserable check-in. Bad experience.
Checking in was a miserable experience. At 2 am, there was a 5-person line. The guys just ahead of me paid for 5 rooms (so in total, the line was for 10 rooms). 3 clerks were at the front desk, but only one of the was doing check-ins. I asked them for help and they said only one of them would help. It took one hour for me to check in. The hotel has a conference center. Lifts are not enough for a mid-size event. During the night they turn off 2 out of 3 lifts. But they don't turn them on early in the morning, so be ready to wait 5 min to go to the gym or to get breakfast.
JAVIER, mx1 night business trip
Exceptional 10,0
Miguel A., mx1 night business trip
Exceptional 10,0
Good hotel
Good hotel in general. Rooms are very comfortable, beds and everything was very clean. the location is great if you are moving around the center part of Cancun.
Enrique Luis, mx2 night family trip
Very good 8,0
Me gustó la estancia, solo deberían de explicar en la página por el tipo de desayuno que estás pagando y que el transporte al club de playa lo tienes que apartar con tiempo y solo si hay disponibilidad. Pero el servicio por parte de los empleados fue muy bueno.
Adriana, mx3 night family trip
Exceptional 10,0
Todo el servicio fue exelente. Fueron muy amables con nosotros en toda la estancia que estuvimos en hotel.
Giovanni josafat, mx3 night trip
Exceptional 10,0
Todo excelente!
mx3 night business trip
Good 6,0
No volvería.
El cuarto muy equis, había mucho ruido y ofrecen transporte a su club de playa... pero solo un horario lo cual antes no especifican.
Priscilla, mx1 night trip
Good 6,0
Una estancia sin mucho que aportar
El hotel tiene una buena ubicación, un punto que tiene a mejorar es el check in y la insolación de las habitaciones ... es nula
ARTURO, mx1 night family trip

Krystal Urban Cancun Centro