Henn na Hotel Tokyo Hamamatsucho

This hotel is clean and tidy, BUT IT IS TOO CRAMPED for 2 people; the one aisle is too narrow, and there are no drawers and practically no shelves, there are some hangers, BUT IT NEEDS MORE HANGING HOOKS, and shelving/counters.

If you don't mind a room with just enough room to squeeze your suitcases open and jump into bed, then this is the place for you. The bed was super comfortable, the wifi was great and the TV was absolutely massive and came with chromecast so no need to attempt to decipher Japanese TV shows, you can just watch whatever you want from your phone OR from the complimentary phone that is given to you with the room. It was super handy as a back-up to carry with us during the day and you get free calls in Japan and surrounding countries. The room also came with a free-standing steaming machine by LG, which, admittedly, wasn't really useful for us casual tourists but would come in handy on a business trip. It's in a very convenient location 5 minutes away from Hamamatsucho station that's on the JR Yamanote line (perfect for Rail Pass holders). Plus, you are close to a Lawson and 7-Eleven as well as a Denny's restaurant that is open late in case you return from your travels late. Although a lady had to come out and check us in because the robots didn't manage to (probably because we weren't Japanese nationals and needed a proper human to confirm we were in the country), overall the hotel is superb value for money.

I booked this hotel 3 months in advance from my check-in date and request to have a room with Tokyo Tower view but it was very disappointed that they didn't allocate the room to me that comes with the tower view. There's not much guest so I don't think it is full house and no such room available for me, another hotel that always ignore special request from the guest. Too bad and will not come back again!

Great location, service was really good (person came out immediately when we had trouble checking in with the robot), clean and full of neat little surprises. Will definitely stay again!

I visit the area often for business and there are usually two places I tend to choose to stay over night in Hamamatsu-cho. However, I decided to try out this place because on the selected date, the cost of a single room appeared to be cheaper than either of the two places I usually use. As its name sort of explains itself, it was funny that its reception clerks were robots. The check-in machine offers several languages through which you can navigate. I was assigned a room facing the north and the view of the Tokyo Tower was nice. The room may not be big in size, but is very functional with a cleaning machine (LG Styler) in each room. It was also equipped with a Handy smartphone which you may use during your stay. It should be noted that hotel staff (who are not robots) are also available in the hotel to pick up phone calls and assist you upon request. The accessibility to the Hamamatsu-cho Sta. of Yamanote Line is exceptional.