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4-star hotel with outdoor pool, connected to the convention center, near Paseo de Montejo
The staff were a delight, pleasant and helpful. The meals were delicious. The hotel is…
Feb 14, 2020
The staff were all so friendly and helpful and made our stay away from home more like I’d…
Oct 12, 2019
This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
Rollaway beds are available for MXN 500.0 per stay
Breakfast costs between MXN 185 and MXN 220 for adults, and MXN 150 and MXN 185 for children (approximately)
Airport shuttle service is offered for an extra charge of MXN 750 per vehicle (one-way, Maximum occupancy 4)
Airport shuttle for children between the ages of 3 and 10 costs MXN 100 (one-way)
Area shuttle service is offered for an extra charge
Only registered guests are allowed in the guestrooms.
Pool access available from 8:00 AM to 9:00 PM.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
This property accepts credit cards, debit cards, and cash.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
The staff were warm, gracious, helpful and conscientious. They told us "this is your home" and treated us that way.
Jen, 6 night family trip, Jun 9, 2019
Verified Orbitz guest review
Service and in general it was very pleasant to be there
3 night family trip, Apr 23, 2019
Verified Expedia guest review
The hotel appears to be a converted mansion built in the 1920's - 1930's if I were to guess. So, basically it is like having your own mansion with plenty of courteous and helpful staff for the price of a hotel room. The breakfast was great(fresh squeezed natural orange juice). I did not realize they served dinner, but upon returning to the hotel late Sunday evening with a sick child, we asked if they had someone who could deliver us something versus going out for dinner. Their hamburgers, sandwiches and pasta were great and were made at the hotel. I guess they had a chef on staff at night also. Their full service bar was also great for this dad. If you want a quiet, safe and comfortable weekend stay, I would recommend this hotel to any couple, family or business traveler.
Karl, 3 night trip, Jul 13, 2018
Verified Expedia guest review
Excellent hotel at the heart of the city, right on Paseo de Montejo, very quiet, and with great attention to detail. The food was good. The Master Suite is worth the price.
Humberto, 3 night trip, May 19, 2018
Verified Orbitz guest review
Pasamos la Navidad en Delfina. El hotel precioso! La atención excelente, cuidando todos los detalles! Los desayunos muy ricos con ingredientes de muy buena calidad. Gerardo, el Gerente del hotel, nos orientó sobre los paseos que podíamos hacer, además de estar pendiente de cada detalle: un detalle por mi cumpleaños en la habitación, regalos de navidad en el árbol. Sin duda regresaría ! Muy recomendable !
4 night family trip, Dec 21, 2019
Verified Expedia guest review
La ambientación excelente la funcionalidad del baño limitada
2 night family trip, Sep 9, 2019
Verified Expedia guest review
Los desayunos son deliciosos, la limpieza en general muy bien, las habitaciones muy cómodas y reconfortantes y el servicio de toda la gente súper bien, todo amabilidad y buena atención. Lo único que también habría agradecido sería el baño con tina para que todo hubiera sido perfecto! Muchas gracias
Elizabeth, 3 night romance trip, Jun 7, 2019
Verified Hotels.com guest review
Muy bonito y acogedor hotel. Muy bien ubicado. Excelente mantenimiento, esta impecable.
2 night trip, Jun 6, 2019
Verified Expedia guest review
Una excelente opción Para descansar en Merida con un excelente servicio!!!
Jacqueline, 2 night trip, Jun 1, 2019
Verified Expedia guest review
Muy agradable, excelente atención, desayunos ricos
4 night trip, Nov 18, 2018
Verified Expedia guest review