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All properties in Tulum, Tulum, Quintana Roo, Mexico

Cielo Maya Beach Tulum

4-star beachfront hotel with outdoor pool, near Tulum National Park

  • Free cooked-to-order breakfast and free WiFi
From
ZAR 2,341

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Beach
  • Beach
  • Outdoor Pool
Outdoor Pool. Image 1 of 100.
1 / 100Outdoor Pool
8,8.Fabulous.
  • Great hotel, enjoyed my stay. Very friendly staff, great views, easy access to the…

    Mar 10, 2021

  • Os not what they offer.

    Feb 14, 2021

See all 187 reviews

Official standards

This property advises that it adheres to National Guidelines for reopening Tourism (Mexico) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 72 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
Dining options
Convenient
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 18 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace

For families

  • Free cribs/infant beds
  • Children's pool
  • Sofa bed
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • On the waterfront
  • Tulum National Park - 1 min walk
  • Tulum Mayan Ruins - 17 min walk
  • Playa Paraiso - 35 min walk
  • Las Palmas Public Beach - 36 min walk
  • Playa Ruinas - 23 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront
  • Junior Suite, 1 King Bed with Sofa bed, Garden Area
  • Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area
  • Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

What’s around

Landmarks

  • On the waterfront
  • Tulum National Park - 1 min walk
  • Tulum Mayan Ruins - 17 min walk
  • Playa Paraiso - 35 min walk
  • Las Palmas Public Beach - 36 min walk
  • Playa Ruinas - 23 min walk
  • LabnaHa Ecopark Adventures - 2.6 mi / 4.2 km
  • Xel-Há Park - 6.1 mi / 9.9 km
  • Soliman Bay - 3.3 mi / 5.3 km
  • Gran Cenote - 8.9 mi / 14.3 km
  • Cenote Manatí - 0.1 mi / 0.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 96 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
map

At a glance

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception

Things to do

  • On private beach
  • Beach sun loungers
  • Outdoor pool
  • Children's pool
  • Spa services on site
  • Bicycle rentals on site
  • Kayaking on site
  • Snorkeling on site
  • Ecotours nearby
  • Scuba diving nearby
  • Beach umbrellas
  • Pool sun loungers
  • Beach towels
  • Arcade/game room

Services

  • Front desk (limited hours)
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

Accessibility

  • In-room accessibility
  • Handrails in stairways
  • Closed captioned TV

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Sofa bed
  • Premium bedding

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Dining

Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Small print

Also known as

  • Cielo Maya Tulum
  • Cielo Maya Beach Tulum Hotel
  • Cielo Maya Hotel
  • Cielo Maya
  • Cielo Maya Beach Tulum Hotel
  • Cielo Maya Beach Tulum Tulum
  • Cielo Maya Beach Tulum Hotel Tulum

Optional extras

Airport shuttle service is offered for an extra charge of USD 140 per vehicle (one way)

Area shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Cielo Maya Beach Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Cielo Maya Beach Tulum.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-out is available.
  • Yes, there's an onsite restaurant that offers international cuisine. Nearby restaurants include Chamicos (3.3 mi), Oscar & Lalo (3.3 mi), and Salciccium (8 mi).
  • Yes, an airport shuttle is available. The charge is USD 140 per vehicle one way.
  • Have fun with onsite activities like kayaking, snorkeling, and boat tours. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a private beach and spa services. Cielo Maya Beach Tulum also has an arcade and a picnic area, as well as a garden.
8,8.Fabulous.
  • 10,0.Exceptional

    Ocean front beautiful 😻. !!!!! Will be back again.

    5 night romance trip, Feb 12, 2021

    Verified Expedia guest review

  • 6,0.Good

    Overall Excellent!!

    to highlight, great for the price and I would recommend overall if you want privacy and a great, clean, comfortable hotel Pluses: 1. amazing room, best i've stayed in tulum which we stayed in MANY. sheets are amazing, clean, big, comfy bed, just so amazing 2. private 3. close to a cenote 4. great food 5. great places to hang out, eat, stay at peace 6. overall exceptional for the price The "Meh"s 1. hard to get any water without paying 2. beach isn't really great, very rocky and tiny 3. far away in general from anything 4. lots of noise, you can hear everything outside

    1 night trip, Jan 30, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The property for what we paid was amazing. Food was good and location was perfect! Literally walking distance to a beautiful cenote. Beautiful view and the pier has a hammock! Kayaks to use so much to do! Lots of other restaurants and hotels so your options are endless. Staff was Amazing and so kind! Will recommend to all my friends!

    4 night romance trip, Jan 23, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Great Boutique hotel

    Cielo Maya is a superb place to stay when in Tulum. Its a small boutique hotel, Top quality and very classy. Rooms are right on the beach... The food and drinks are good... the beach area is quiet...the water is a little rocky but not that bad. Right behind the hotel is one of the best Cenotes for swimming.. you walk to it in two minutes... And the drive to Tulum town center is about 7 minutes, so its not bad.

    bruce, 3 night trip, Jan 21, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Food and ocean views were excellent, sometimes not enough beach chairs available

    Richard, 2 night romance trip, Jan 15, 2021

    Verified Expedia guest review

  • 2,0.Poor

    you should stay away from this hotel. I am not even sure where to start, first of all, the staff in the reception are extremely rude and not helpful at all. second of all the location is terrible, it is far from where you should be in Tulum. The staff in the bar are rude as well, I ended up taking a room in a different hotel but they still charged me without my permission, just save your rime and money and choose a different hotel

    4 night trip with friends, Jan 13, 2021

    Verified Expedia guest review

  • 8,0.Very good

    The place was good, but was remote from tulum center, which requires few taxis every day, and they are expensive

    4 night trip with friends, Jan 13, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    AMAZING STAFF!!!! THANK YOU SO MUCH!!!! Everything was perfect! the food is TO DIE FOR!!

    Vee, 3 night family trip, Dec 10, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Liked beach access; is far into the area of entry. Site says no parking on site but was told you can park. I would have rented a car instead of using taxis. Otherwise lovely faculty with lovely staff

    Lori, 2 night trip with friends, Dec 4, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Cielo Maya doesn’t disappoint. The property was immaculate and the staff goes above and beyond to make your stay pleasant. Special shout out to Alejandro for taking care of our dining experience! Excellent all around!

    Cindy, 7 night romance trip, Nov 21, 2020

    Verified Expedia guest review

See all 187 reviews