Balmoral Resort Florida

Do NOT book this "resort"!@! Worst place we have EVER stayed!!!

we had a wonderful stay...love the place and the amenities for a really good rate for the whole family.

Pool area was nice and great for kids but the music was very annoying at the pool, same songs every day over and over. Several things in room were not working properly.

Upon checking in we were told on the phone if we arrived early we could check in early but we couldnt because the unit wasnt ready and needed repairs after inspection. They gave us a 40.00 gift certificate for a party of 11. The cleaning lady was still there when we checked in at 430pm and she ledt without finishing. One room had been vaccuumed only. She left what little toiletries they had on the kitchen counter. We rented a grill for 60.00 and the delivered it in the late afternoon when i called at 10am. Asked for more toiletries and they said they were on back order. A heads up would have been nice. We spent over 100.00 on soaps and toilet paper, shampoos, dish washing detergent etc. It rained all weekend so we didnt get to use any of the amenities. Couldnt get anybody on the phone for 3 days. I called prior to our stay to check on reservation and also called several times for other things.

We liked having our own house with pool. What we didn't like was the pool at house was green and had trash in it, nasty black hairs in bathroom that were not ours, appliances were caked with dirt and grime, cockroaches in house, house has a separate cleaning fee of $129 and the house was dirty when we checked in, the community pool was dirty, hot tub was not working, kid splash pad dirty, area around community pool SUPER dirty, pool attendant didn't check everyone for bands, a lot of people didn't have them on so wonder if some people were even supposed to be there. When brought findings to front desk was never offered an appology. All we got was I will have maitenance call you which they never did.

The property was clean and quiet. We enough space and room. My favorite was the pool with the lakeview also the screened patio we had breakfast outside every morning. Justca great experience.

Our family of 4 absolutely loved this property. The pictures were spot on and the everything looked even better in person. We will definitely be coming back!0

I'm ery pissed off at rhis point. Me and my family was told i would get my miney back because our trip was canceled due to Covid19. I has a Autistic child and also have health issues. They told me and hotels.com i would receive a call in June witch is 3 months later from when we was supposed to take our trip. It is now almost July and im still getting the run around. I have always used hotels.com but after this never again this is the 2nd time this company has pissed me off . I will be filling a lawsuit against this company. If anyone else is having this happen u should get u a lawyer too

Cleaning should have been included in the price and not extra. That is ridiculous

Very nice facility . Loved water park and central location of resort.